We are looking for a full-time team member to serve as a Review Specialist on our Performance Management Team! The Review Specialist’s primary responsibility is to manage the online reputation of Evolve homeowners through gathering feedback and responding to reviews from travelers.
The Review Specialist will also be working with relevant teams in Evolve on the review funnel to create clear, consistent messaging from the start of the process to the guest departure. The role will consist of analyzing the impact of these reviews and working with the rest of the Performance Management Team on making changes to help listings perform at the optimal level.
In this role you will
- Educate homeowners on the importance of reviews and how this can affect their overall booking conversion
- Work with homeowners to develop an effective response to negative reviews
- Prepare weekly uploads of reviews into SalesForce
- Collaborate with Regional Performance Managers to ensure that listings are abiding by Evolve’s 4 Core Standards
- Help enhance and develop processes for various reviews related tasks and initiatives
- Proactively reach out to homeowners of underperforming listings to develop strategies for obtaining and handling guest feedback
- Clear, concise and empathetic communicator able to earn the confidence of Evolve homeowners and future guests with your strong writing skills
- You are excited to become one of the Evolve leading experts in reviews
- You look forward to creating and building new process around a core function of the business
A Little About Us
Evolve makes vacation rental easy for everyone. Our fresh approach to vacation rental management offers homeowners a better way to generate rental income and provides travelers with the industry’s best booking experience.
Thanks to a strong work ethic and an unapologetic passion for hospitality, we now support over 14,000 properties in over 500 markets across North America. We enjoy earning each guest and owner's business - all while having some fun along the way.
Values mean more to Evolve than just bullets on a page. They drive our daily decisions and impact how we work as a hospitality company. Which value sounds the most like you?
- Earn It
- Build Loyalty One Interaction at a Time
- Communicate Often, Honestly & Directly
- Embrace Change
- Stay Hungry & Humble
- Be Efficient
- Take Risks
- Learn Every Day
- Have Some Fun Along the Way
Evolve is an equal opportunity employer. We believe that a diverse work environment is a successful work environment so all qualified candidates will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.