Overview

This position works closely with the Project Managers, Technical Support and FWi vendors to oversee the day to day hardware support requirements.   This is a logistics position that requires both organizational skills as well as attention to detail.  All applicants must be authorized to work in the United States.

Responsibilities

• Processes all inbound returns & return authorizations in a timely manner
• Schedules, submits and initiates supplier returns in accordance with standard procedures
• Maintains database updates and documentation files and archives
• Prepares documents, logs, and correspondence to process incoming products
• Ensure product stored/put away/picked/shipped accurately and in a manner that will not damage the items
•  Inspect all returned merchandise to provide accurate and timely decisions on the proper disposition of goods.
• Relies on instructions and pre-established guideline to perform the functions of the job
• Create shipping labels/waybills for hardware to be picked up from client and returned
• Maintain warranty information on hardware sold for projects. 
• Demonstrates a working knowledge of the warehouse environment and work place safety
• Respond to Internal requests on hardware support related questions
• Manage Hardware warranties and assign details within Salesforce
• Manage shipping and freight quotes
• File Freight Claims with freight company when necessary
• Ensure the proper staging and loading within outbound trailers as per shipping best practices
• Ensure that product is received safely per proper receiving procedure, unloading to pallets, stacking, height, arrows up, carton assortment multiple carton per SKU and serialized units
• Have basic computer knowledge on testing and imaging Windows platforms
• Comply with individual, team and departmental productivity and performance goals
• Other duties as assigned.
• Cross train Purchasing Tier 1

Qualifications

Education & Experience:

• High School diploma required
• Understanding of Windows operating system
• Bachelor’s degree and/or equivalent military/work experience a plus, but not required

Required Knowledge, Skills and Abilities:

• Ability to understand shipping and receiving procedures.
• Knowledge of inventory control and picking processes.
• Detail-oriented.
• Ability to work in a fast-paced environment with minimal supervision.
• Ability to collaborate across teams.
• Exhibit an attitude oriented towards customer service .
• Strong verbal and written communication skills.

Desired Skills Knowledge, Skills and Abilities:

• Knowledge of hardware vendor returns program a plus.
• Familiarity with hardware a plus.