Retention Team at HomeAdvisor

| Greater Denver Area
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The Save Team is seeking enthusiastic, customer-centric individuals. This is a customer service-oriented position that requires strong listening skills and sharp problem-solving skills. You will manage inbound and outbound calls with Service Professionals that have requested to cancel the service. You will consult with the Service Professional to identify and solve problems, overcome misconceptions and re-set expectations of the service. The primary role of this position is to protect Service Professional retention.

Key Duties/Responsibilities

  • Use expertise, company information and tools provided to overcome problems and resolve Service Professional complaints.
  • Confer with customers by telephone to provide information about products or services, take or enter changes, obtain details of complaints and address issues.
  • Re-set expectations per company and department standards and ensure the Service Professional is set up for success.

Competencies

  • Ability to listen to and understand information and ideas presented through spoken words and sentences through the phone or in person.
  • Ability to speak clearly so that others can understand what is being communicated.
  • Ability to see, hear, talk, type on a keyboard, and use a headset for incoming calls.
  • Ability to utilize critical thinking skills when problems with customers arise.
  • Ability to see, hear, type and work in a call center environment.
  • Ability to work under deadlines and stressful environment.
  • Ability to work with distractions such as music, other team members talking, etc.
  • Ability to work on both the Save Team and Opportunity teams as needed.
  • Ability to adapt to an ever-changing environment.

Qualifications and Required Experience

  • Basic Excel skills
  • Call center Customer Retention experience required
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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • OracleDatabases
    • AxureDesign
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement

Location

Our brand new Headquarters opened in early 2019 in the trendy River North (RiNo) neighborhood of downtown Denver.

What are HomeAdvisor Perks + Benefits

HomeAdvisor Benefits Overview

HomeAdvisor's main focus is our employees. By providing flexible working hours, monthly Fun First Friday happy hours, career growth and development, paid volunteer days, non-profit donation matching and other benefits, we place our employees at the center of everything we do!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
We have an onsite gym in our RiNo building for unlimited use by our employees!
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Promote from within
Mentorship program
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