Church Community Builder is a company with a purpose - We help churches grow disciples. We do that by creating world-class software and partnering with churches to engage people and make an impact on the world. With over 16 years in the industry, Church Community Builder is a trusted partner to over 4,000 churches and growing.

Our culture is professionally casual, where we all work hard and play hard together. You will serve alongside some of the best teammates in the industry who exhibit integrity, respect, and fun. We value our culture and our relationships and provide unique opportunities like staff retreats, company meals, and weekly Q&A sessions with the CEO to develop a close-knit team atmosphere. We look for people who love solving problems, love to engage in possibilities, and are hungry for results. If you have these qualities and are passionate about changing the world, we'd love to meet you!

What you will do:

• Provide exceptional service regarding account-related inquiries and requests 
• Maintain accurate contract and billing contact information 
• Document Church Partner ministry objectives, project plans, and non-renewal data
• Ensure continual improvement to the customer renewal processes
• Address Church partner renewal risk issues within one business day
• Ensure continual improvement of customer renewal risk identification
• Develop and implement improved retention strategies
• Identify opportunities to meet Church Partner needs and initiate sales and renewals

What you will bring:

• 2-3 years Customer Service or Customer Retention experience required 
• Sales experience a plus 
• Familiarity with Christian church required
• Church management software experience preferred
• Well-defined skills and expertise in discovering client needs and objectives
• Demonstrated ability to work independently and implement service strategies
• Superior written, verbal, and interpersonal skills

What you will get:

• Comprehensive health insurance
• Vision and Dental insurance
• 401K matching
• Profit Sharing
• Paid Time Off
• Company-paid staff retreats
• In-house workout facility
• Twice a month All Staff breakfasts or lunches
• James 1:27 - up to 5 consecutive paid days to serve widows, orphans or vulnerable single-parent homes

FLSA Status: Non-Exempt

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Physical Demands and Work Environment

The physical demands described here are representative of those which must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this role, the associate is regularly required to stand or sit, reach, bend, and move about the facility. The facility is a normal office environment with variation of temperature and lighting.

Church Community Builder reserves the right to review and change all role descriptions, at its sole discretion, and to notify the respective associate accordingly!