Resource Manager, Professional Services
We believe in the power of hiring. Because the potential for people to do something outstanding has everything to do with being in the right role, on the right team, at the right time. That’s where Greenhouse comes in – from recruiting to on-boarding, we make software to help every company be great at hiring.
Greenhouse is looking for a Resource Manager to join our Professional Services team!
Reporting to the Director of Revenue Operations, you’ll be a strategic partner for resource management and operations for our growing organization. You’ll enable the team to leverage resources most effectively, strengthen cross-functional partnerships, and gather metrics to inform business decisions. This is a phenomenal opportunity to join a high-growth organization and refine critical business processes that will be necessary for the next stage of our journey.
We are seeking a strong analytical results-driven operations manager to manage Professional Services resources. You will be responsible for aligning delivery team resources to forecasted needs while also measuring project , and individual performance to identify opportunities for process and services innovation. You’ll manage the day-to-day of our Professional Services team, helping to enable the team with the right tools, systems, and processes.
Who will love this job
- An analytical thinker – who is able to combine business and operational understanding with technology.
- A collaborator – you thrive when working with others and drive strong cross-functional partnerships to achieve business outcomes.
- A self-starter – you have a bias for action and capitalize on opportunities to create, contribute to, and improve processes.
- A problem solver – you love digging into big problems and finding elegant solutions.
- A detail enthusiast – you are able to manage high volume processes with attention to detail.
What you’ll do
- Own Professional Services day-to-day operations and find ways to improve upon them in collaboration with other Revenue Operation team members.
- Assist with the design and implementation of a Professional Services Automation (PSA) system.
- Manage the assignment of resources to incoming projects across project lines and to third-party partners.
- Leverage PSA to report on the utilization and availability of service teams to key stakeholders and determine how we can most effectively leverage resources to meet demand.
- Work with cross-functional partners to optimize the customer journey, with particular focus on strengthening pre-sales Sales and Professional Services collaboration.
- Manage Professional Services contract repository and operations in collaboration with Legal system administrators.
- Set up consistent documentation and enablement processes for Professional Services operations.
You should have
- Experience in Professional Services, Customer Success, and/or Sales Operations.
- Experience with Resource Management and understanding services requirements.
- Experience implementing and/or being the primary user of a Professional Services Automation tool (ie. Mavenlink, FinancialForce, etc).
- Strong analytical ability. Able to build reports and derive business insights using systems.
- Your own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role in your cover letter
Applicants must be currently authorized to work in the United States on a full-time basis.
If you are based in California, we encourage you to read this important information for California residents linked here.
The ranges added below are for Colorado-based hires only and will be commensurate with candidate experience. Pay ranges for candidates in other locations other than CO may differ based on the cost of labor in that location. Pay range: $72,000 - $98,000.
Who we are
At Greenhouse, we celebrate having a diverse group of hardworking employees – and it hasn’t gone unnoticed. In 2019, we were ranked #4 in Fortune’s Best Workplaces in New York and #5 in their Best Company Culture. We’ve also been recognized as a Best Company for Diversity by Comparably, and have been named to Inc. Magazine’s Best Workplaces list. We pride ourselves on fostering a collaborative culture throughout every step of a Greenhouse employee's journey. From day one of our interview process to executive "Ask Me Anything" sessions, we consistently cultivate an inclusive environment.
For all our employees, we offer a full slate of benefits from competitive salaries, stock options, medical, dental and vision coverage, disability coverage, employer paid life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For US-based employees, we offer flexible vacation, commuter benefits and a 401(k) plan, and for Dublin-based employees we offer 25 days' vacation and a pension plan.
Our success in making companies great at hiring depends on our ability to create a diverse, equitable and inclusive environment. To that end, we’re committed to attracting, developing, retaining and promoting a diverse workforce, and infusing DE&I throughout all of our internal practices. By ensuring that every Greenie is able to bring a diversity of talents to our work, we’re increasingly capable of living out our mission and providing real insight from our products to support our customers. We encourage people from underrepresented backgrounds and all walks of life to apply. Come grow with us at Greenhouse, where we’re building a team to face the world’s increasingly complex and diverse hiring needs.
Want to learn more about our interviewing process? Check out our interviewing at Greenhouse page.
**Due to COVID-19, all Greenhouse employees are working remotely until further notice.**