Xero
Denver, CO
Remote

Research Operations Director

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Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 


At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.


Xero is continuing to grow and so are the opportunities to join us!


You can choose to perform this role:

In one of our #beautiful offices

Flexibly, through a hybrid of in office and remote working styles

Permanently Remote


As a permanent remote worker at Xero we want to ensure you are getting the same #beautiful employee experience as our in-office Xero’s. Permanent remote Xero’s will benefit from a virtual ergonomic work assessment and funding to assist with the improvement of your at home work setup. Xero will also fund up to 4 trips a year to your most relevant region Xero office. You are part of our #team and we want to see you thrive!


How you'll make an impact:


The Research Operations Director will play a pivotal role in helping to establish, build and own the future direction of Research Operations (ReOps) at Xero. You’ll be a ‘player / coach’, leading and growing our ReOps team. You will also work closely with key members of the Design Leadership Team to identify, define and prioritise initiatives that will bring efficiency and effectiveness to the Design Research practice within our fast scaling 165+ Product Design organisation. Our Product Design organisation includes product designers, researchers, service designers and accessibility analysts.


People Leadership 

Work with the GM of Design and Research Operations to manage the Research Operations (ReOps) team, its initiatives and priorities.


ReOps & Research Practice

Work with the GM of Design and Research Operations and GM Design Research to implement initiatives which help to continually evolve and improve the ReOps and Product Design Research Practice.


Relationship Management 

Influence, help prioritise and focus the team on the most impactful work.

What you'll do:

  • Collaborate with others on the Design Leadership Team to continuously cultivate a vibrant team culture, work on strategies, problem solve and respond to team or organisational needs.
  • Provide vision and enthusiasm​, supporting your team to continuously challenge themselves and their work.
  • Identify and prioritise future roles based on team workload, wellbeing, development and priorities. 
  • Recruit, onboard and manage new ReOps staff as we continue to grow.
  • Collaborate and support team members in their work, providing mentoring, coaching and feedback, enabling them to hone their skills as ReOps coordinators, communicators and influencers. 
  • Encourage and support team members in their career development, working with the GM of Design and Research Operations to identify opportunities for team members to grow and achieve their goals.
  • Manage team priorities and resource requests in alignment with the overall Design Vision and OKR's.
  • Work with your team to ensure high quality outputs are delivered in a timely, efficient way.
  • Collaborate with the Design Leadership Team to identify, define and implement new technologies, techniques and tools to improve performance and process. 
  • Lead strategic initiatives that increase the impact of our research efforts
  • Establish and maintain standards, guidelines and rigour across the ReOps and Research practices, through principles, processes, tools and systems.
  • Build strong collaborative partnerships across the Product Design and Research org, Legal, Procurement, CX, Marketing and broader Ops teams to align on and embed consistent quality of practice.
  • Drive the vendor onboarding to payment process with partners in Security, Legal, Privacy, Procurement, and Finance within established SLAs
  • Lead our research democratization program, ensuring cross-functional partners and stakeholders outside of research and design have access to tools, guidance and practices to connect with Customers in appropriate and well governed ways.
  • Partner with Research, Design, CX, Marketing and Product peers to understand and clarify upcoming research needs, advise on feasibility and timelines, and leverage that insight to triage incoming requests, ensuring effective allocation of team resources to the highest priority projects across the business.

What you'll bring:

  • Expert in establishing best practices for research operations and managing tools
  • Experience with data analytics and effectively identifying user cohorts
  • Experience in organising repositories and tools for effective use by cross-functional teams
  • Experience in data privacy policies (GDPR, etc.), onboarding and managing contracts & relationships with vendors (including participation in vendor sourcing & selection, drafting SOWs, negotiating scope, cost), procurement, and expense management systems 
  • Systems thinker with excellence in process analysis and track record of improving processes as a team scales, resulting in greater operational efficiency and team productivity
  • Extremely organized and detailed self-starter. 
  • Ability to work across multiple requests in a fast-paced environment.
  • Comfortable with some ambiguity and the foresight to create a plan B before it’s needed. 
  • Strategic acumen and the foresight to anticipate complex, cross functional problemsActive listening and systems-thinking; heading off issues as we scale.
  • Passion for effective and timely internal and external communication. Great people skills
  • An optimistic get-stuff-done mindset
  • Top notch writing skills

Why Xero?


At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.


Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.

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What are Xero Perks + Benefits

Xero Benefits Overview

Xero offers a variety of benefits aimed at helping our employees maintain their physical, financial and mental wellbeing, allowing them to bring their best selves to work each day

Culture
Volunteer in local community
Xero employees are given a day off each year to volunteer in their communities.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Remote work program
Typically, we work from home as needed. During COVID, all employees are working remotely and have access to stipends to access the equipment they need to be successful.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
42% of Xero's leadership team is female, while our Board of Directors maintains an equal gender balance. Xero was included in Bloomberg's 2020 Gender Equality Index report.
Mandated unconscious bias training
All Xero employees will complete online unconscious bias training during on-boarding
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
The talent and leadership teams at Xero are committed to building diverse talent pipelines that reflect the communities we serve.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Xero allows employees to set aside pre-tax dollars for medical and dependent care expenses. $2,650 annual limit for healthcare FSA
Disability insurance
Xero's long and short term disability plans provide income protection at 60% of annual base salary
Dental insurance
Cigna dental PPO plan
Vision insurance
VSP vision plan
Health insurance
Xero offers a variety of health plans including Cigna HSA, Cigna PPO, and Kaiser HMO for Colorado and California employees
Life insurance
Provided to Xero employees at no cost. Coverage for each employee of 2x annual base salary up to $500,000
Wellness programs
Xero will fund up to $300 annually in employee health reimbursement account to be used toward a health improvement activity including gym membership, mental, physical or financial health
Mental health benefits
Concern EAP benefits for all employees
Financial & Retirement
401(K)
401(K) matching
Xero will match 100% on the first 3% contributions plus 50% match on next 2% of contributions
Company equity
All Xero employees are granted Restricted Stock Units at a certain percentage of their base salary which vests over a 3 year period
Child Care & Parental Leave Benefits
Generous parental leave
26 weeks paid parental leave.
Vacation & Time Off Benefits
Generous PTO
Xero offers 21 days of paid time off, 10 wellness days, as well as 11 paid holidays per calendar year. We also participate in a company wide shut down between Christmas and New Years Day
Paid volunteer time
Xero encourages employees to give back to our communities by providing 8 hours of paid volunteer time per year
Paid holidays
11 paid holidays per calendar year
Paid sick days
Each employee is granted 10 wellness days per year in addition to our generous PTO
Office Perks
Commuter benefits
Set aside pre and/or post tax dollars for commute related transit, parking and bike expenses
Company-sponsored outings
Annual holiday party, as well as a summer celebration!
Free snacks and drinks
You find a variety of fruit, chips, nuts, snack bars, sodas and iced tea in the Xero kitchen
Some meals provided
Breakfast each Tuesday and lunch every Thursday from a variety of local vendors
Company-sponsored happy hours
Happy hour starts every Friday at 4!
Fitness stipend
Our monthly health reimbursement plan can be used towards your fitness membership or a variety of other health related wellness programs
Professional Development Benefits
Job training & conferences
Teams have budget set aside each year to support growth and up-skilling
Lunch and learns
Promote from within
Customized development tracks

Additional Perks + Benefits

Xero leadership consistently reviews benefits to ensure they are competitive and allow our people to bring their full selves to work each day.

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