Renewals Representative at JumpCloud

| Greater Boulder Area
Sorry, this job was removed at 2:41 p.m. (MST) on Tuesday, August 13, 2019
Find out who's hiring in Colorado.
See all Operations jobs in Colorado
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Position: Renewals Representative 
Do you enjoy engaging with early adopters to help them maximize their technology investments? Do you like to define process and building innovative organizations? Then we have an incredible opportunity to get in on the ground floor of building out JumpCloud’s account management function.
What you’ll be doing:
Renewal Representatives are the primary point of contact for contracts with established customers. The focus of this role is to lead the renewals process in collaboration with the account team to preserve and improve customer contracts and relationships.
  • You will actively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
  • You will maintain and report an accurate ongoing forecast of renewals
  • You will negotiate and execute renewal agreements that align to customer goals
  • You will discover and identify opportunities upon contract renewal to maximize customer growth
  • You will communicate risk clearly and work with sales leadership in developing resolution strategies
  • You will serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
  • You will set customers up for future success by educating customers on relevant new features and opportunities to grow with JumpCloud

How success will be measured:
  • Customer renewals agreement execution
  • Customer growth
 
We’re looking for:
  • 2+ years of customer engagement experience with strong technical aptitude
  • Outstanding verbal & written communications and strong listening skills.
  • Outstanding interpersonal and service orientation skills, demonstrating a positive, can-do attitude.
  • Excellent problem-solving, multi-tasking, time management and organizational skills, with strong attention to detail.
  • Bachelor’s degree in a business-related major is preferred.
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • PowerShellLanguages
    • Node.jsFrameworks
    • VueFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

We are located in the business park adjacent to the Home Depot off of McCaslin Boulevard in Louisville!

An Insider's view of JumpCloud

What’s the vibe like in the office?

A key trait for us is having an open, positive mind. We believe that taking the road less travelled - or at least exercising that path - will create new, different, and interesting ideas. We ask our teams to always consider the outside-of-the-box solution to a problem and encourage them to try those creative ideas.

Aaron

VP of People

How do you collaborate with other teams in the company?

I work with multiple teams across the organization to highlight and recruit for openings at JumpCloud. We like to have a diverse group of people in our interview process. Hiring at pace is a huge goal for JumpCloud so it's essential for us to build connections with all of our stakeholders.

Zeynep

Manager, Talent Acquisition

What makes someone successful on your team?

My team members feel empowered to create, design and execute with a lot of freedom at JumpCloud. This enables them to take an active role in their career development and the development of other team members at JumpCloud.

Courtney

Manager, Learning and Development

How do you make yourself accessible to the rest of the team?

I'm available pretty much anytime via email, Slack, phone, in person. More than the communication vehicles and time, I really like to dig in on projects with our teams. By working on important issues together as just another voice or hand to help, I think that helps the team feel that I'm accessible to them and there to help.

Rajat

CEO

How do you make yourself accessible to the rest of the team?

One of the core roles in our engineering group is called pathfinder. They are constantly looking at different areas of our product and future plans and coming up with innovative new ways to achieve these. These engineers lead sessions with cross-functional teams on how to leverage their innovations for competitive advantage in the marketplace.

Rajat

CEO

What are JumpCloud Perks + Benefits

JumpCloud Benefits Overview

JumpCloud offers

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
JumpCloud employees can contribute up to $2750.00 annually to their FSA.
Disability Insurance
Disability insurance covers 50% of annual salary up to $10000 monthly maximum payout.
Dental Benefits
Vision Benefits
Health Insurance Benefits
JumpCloud's health insurance policy covers up to ___% of out of pocket expenses.
Life Insurance
Life insurance is equal to 1 times an employee's annual salary.
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
JumpCloud provides employees with a flexible work schedule that includes ___.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Return-to-work program post parental leave
Company sponsored family events
JumpCloud sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
JumpCloud offers an unlimited PTO program to our team members.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
JumpCloud hosts company outings Monthly.
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
More Jobs at JumpCloud15 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
Marketing
Product
Content
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView JumpCloud's full profileSee more JumpCloud jobs