Renewals Representative

| Greater Boulder Area
Position: Renewals Representative 
Do you enjoy engaging with early adopters to help them maximize their technology investments? Do you like to define process and building innovative organizations? Then we have an incredible opportunity to get in on the ground floor of building out JumpCloud’s account management function.
What you’ll be doing:
Renewal Representatives are the primary point of contact for contracts with established customers. The focus of this role is to lead the renewals process in collaboration with the account team to preserve and improve customer contracts and relationships.
  • You will actively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
  • You will maintain and report an accurate ongoing forecast of renewals
  • You will negotiate and execute renewal agreements that align to customer goals
  • You will discover and identify opportunities upon contract renewal to maximize customer growth
  • You will communicate risk clearly and work with sales leadership in developing resolution strategies
  • You will serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
  • You will set customers up for future success by educating customers on relevant new features and opportunities to grow with JumpCloud
How success will be measured:
  • Customer renewals agreement execution
  • Customer growth
 
We’re looking for:
  • 2+ years of customer engagement experience with strong technical aptitude
  • Outstanding verbal & written communications and strong listening skills.
  • Outstanding interpersonal and service orientation skills, demonstrating a positive, can-do attitude.
  • Excellent problem-solving, multi-tasking, time management and organizational skills, with strong attention to detail.
  • Bachelor’s degree in a business-related major is preferred.
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • PowerShellLanguages
    • Node.jsFrameworks
    • VueFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

Located right off of Pearl Street, JumpCloud is close to the bus station, restaurants, breweries, and all that Downtown Boulder has to offer!

An Insider's view of JumpCloud

What’s the vibe like in the office?

A key trait for us is having an open, positive mind. We believe that taking the road less travelled - or at least exercising that path - will create new, different, and interesting ideas. We ask our teams to always consider the outside-of-the-box solution to a problem and encourage them to try those creative ideas.

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What makes someone successful on your team?

The course that we have charted is based on tremendous amounts of input and feedback from our entire team. As a company, our focus is clear and we don't want to vacillate or deviate from our mission. But, within that focus, our team influences a tremendous amount of what we do, don't do, and invest in.

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How do you make yourself accessible to the rest of the team?

I'm available pretty much anytime via email, Slack, phone, in person. More than the communication vehicles and time, I really like to dig in on projects with our teams. By working on important issues together as just another voice or hand to help, I think that helps the team feel that I'm accessible to them and there to help.

Rajat

CEO

What unique initiatives do you have that encourage innovation?

One of the core roles in our engineering group is called pathfinder. They are constantly looking at different areas of our product and future plans and coming up with innovative new ways to achieve these. These engineers lead sessions with cross-functional teams on how to leverage their innovations for competitive advantage in the marketplace.

Rajat

CEO

What are JumpCloud Perks + Benefits

Culture
Eat lunch together
Daily stand up
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Lunch and learns
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