Renewals Director at RingCentral

| Greater Denver Area
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Renewals Director


Job Type: Full-time, Exempt
Location: Denver
Department: Customer Success
RingCentral is a $860M SaaS company, consistently disrupting the $100B+ communications and collaboration space, with growth over 30% annually. Decades of legacy technology is due for replacement, with most companies taking a fragmented approach to modernization. This is the market opportunity and it's massive! RingCentral, a Magic Quadrant Leader now five years and counting, continues to pull ahead from both the SaaS pure-play pack and installed base incumbents alike (Cisco, Avaya, Microsoft to name a few).

RingCentral is more than just a tech company, we are on a mission to make your collaboration simpler, more pleasant and more productive. We believe that culture is the compass to success and so our RingCentral Values are woven into the fabric of all we do. We seek extraordinary talent that is eager to do the best work of their life while supporting others in doing the same. At RingCentral, we believe that our success is directly tied to the value our customers derive from our product.
While customers realize value at different stages in their journey with RingCentral, the renewal serves as an incredibly important breakthrough moment to celebrate and reflect on the past while also planning. To lead this initiative, we are searching for an extraordinary Renewal Director. You will partner with customers and multiple internal stakeholders (e.g., Account Executives, Customer Success Managers) to ensure that value is realized, and that the customer is set up for continued success.

 Responsibilities:

  • Lead the renewals team and help build the strategy, KPIs and processes to drive success for the team
  • Maintain and report an accurate rolling 180-day forecast of renewals
  • Responsible for trend analysis of the renewals business
  • Actively engage with key decision makers on escalated renewals to uncover roadblocks to ensure on-time commitments
  • Establish on-boarding and on-going training for the renewals team
  • Coach the team to discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
  • Work with Product Marketing to build competitive information and effective objection handling content
  • Engage with the renewals team on coaching and career development
  • Recommend go to market strategies to improve renewal rates, revenue growth and customer retention

Qualifications:

  • 3+ years leading a Renewals team at a Technology company, preferably in a SaaS organization
  • 5+ years of Quota Carrying experience (e.g., Renewals, Enterprise Sales, Account Management), preferably in a SaaS organization
  • Experience forecasting sales and renewal performance with accuracy
  • History of consistent overachievement of sales targets
  • Shown discovery, negotiation and closing skills
  • Experience handling a pipeline and closing large contracts
  • Ability to connect the dots organizationally and influence stakeholders from various roles, levels, and profiles to drive collaboration and program excellence
  • Approaches work with empathy and a creative, problem-solving mindset
  • Self-motivated, proactive, energetic team player
  • Takes an active interest in increasing customer happiness and deepening customer relationships
  • Extraordinary time and process management skills, ensuring nothing slips through the cracks
  • Treats work like a craft, constantly honing and refining skills to adapt to an ever-changing landscape

RingCentral, Inc. (NYSE: RNG) is the leader in cloud-based unified business communications, offering integrated voice, video and messaging for today's mobile, distributed business world. RingCentral eliminates the need for high-cost, technically complex on-premise phone systems. Combining a hosted, mobile, multi-extension business voice system with advanced messaging and web conferencing functionality, RingCentral simplifies communication. Headquartered in Belmont, California, RingCentral is dynamic, success-driven, team-oriented and committed to providing world class service. Have the ability to thrive in a fast-paced environment? We are looking for candidates with an entrepreneurial spark! RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees.
RingCentral is an EEOC employer.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • OracleDatabases
    • ConfluenceManagement
    • MedalliaCMS
    • BoxCMS
    • SalesforceCRM

Location

We are located in the Denver Tech Center.

An Insider's view of RingCentral

How do you collaborate with other teams in the company?

Our product makes collaboration at the core of our company. I like to leverage face-to-face communication and connect directly with other teams to discuss ways that we could be more effective in our hiring strategies. We are the type of company where people actually want to have direct connections because it preserves our values and our culture.

Anthony Smith

Team Lead, GSS Recruiting

How does the company support your career growth?

RingCentral is where I feel my career really took off. The career growth here is personalized, thoughtful, and supported by mentors and management. I love the work that I do and feel like my personality bleeds through into everything I touch. I have never felt so connected to an organization and I know there is only more good things ahead!

Melissa Regan

Manager, Global Onboarding & Enablement

How do you make yourself accessible to the rest of the team?

Being accessible is critical to RingCentral’s culture and success. I ensure I keep my door open and sit on the floor with the team. To me, nothing should prohibit you from being available to your team and others. I am glad to work at a company that gives me the tools and technology to connect - even when I am 300 miles away!

Ayub Mohammed

AVP, Small Business Sales

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered breakfast and lunch daily, as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

At RingCentral, we offer a competitive benefits package including medical, dental, vision, 401K, Employee Stock Purchase Plans and many more perks!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Besides RingCentral's onsite gym, we do many fitness classes that encompass working together and having fun!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Promote from within
Customized development tracks
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