Renewal Specialist at Xactly Corp

| Greater Denver Area
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Job Title: Renewal Specialist

Location: Denver, CO

Function: Customer Success

Position Type: Regular, Full-Time

Position Level: Entry Level


Xactly Corporation was founded to solve an important challenge: how to help people everywhere connect and unleash their human potential through seamless, perfectly aligned Sales Performance Management. Xactly's comprehensive Sales Performance Management (SPM) suite leverages data from a sales performance AI platform to provide timely insights across the entire SPM value chain, from sales planning to execution, including compensation to optimization. Xactly takes Sales Performance Management from a dark art to a science, providing decision-makers with the data insights they need to tap the motivational power of their incentive compensation. With access to predictive analytics and benchmark data, enterprises can now optimize territories, design the right compensation and incentive plans and accelerate attainment and optimization of sales performance.


THE OPPORTUNITY

We are looking for a motivated individual with some renewal or sales experience striving to grow within an organization. As the Renewal Specialist at Xactly Corporation, you'll be responsible for managing a book of renewals while working in close partnership with Sales and Success Management teams to maximize retention, minimize churn risk and drive growth. 


We are seeking an energetic, detailed, and articulate team player who is excited to impact Xactly's overall retention. You will actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time renewals while maintaining an accurate quarterly forecast. The Renewal Specialist will leverage Xactly resources to execute renewal contracts that align to customer goals.


THE TEAM

Xactly's Renewals team is a tight-knit team driven to see the success of our customers. We have a very tenured, organically grown Renewals leadership team that is always willing to provide support and guidance. They're a group of driven, highly motivated, self- starters who have the ability to adapt quickly and thrive in a fluid start-up culture.


The Skill Set

● Bachelor's degree required

● 1+ year(s) experience in customer service or sales - Software/SaaS preferred

● Bachelor's degree is required

● Ability to collaborate and develop credibility with internal teams and customers

● Strong organizational skills with the ability to handle various tasks; attention to detail

● Proven time management skills in a dynamic sales environment

● Excellent verbal and written English language skills


WITHIN ONE MONTH, YOU'LL:

● Get your bearings and begin to build a strong foundation, upon which to grow

● Complete the Renewals Onboarding and Sales Bootcamp

● Gain a strong understanding of Xactly's Suite of Products

● Work closely with your colleagues shadowing customer/renewal conversations and activities

● Build relationships with internal business partners, including CSM's, CAM's, Finance and Legal

● Start engaging with a portfolio of renewals



WITHIN THREE MONTHS, YOU'LL:

● Have a strong understanding of how a Renewal Specialist works with their customers

● Work with your Manager and peers to continue refining your renewal negotiations talk tracks

● Manage the entire renewals lifecycle on your own, from initial interaction to close

● Have a strong grasp of Xactly's quoting tool and internal Renewal processes

● Continue to shadow CSM's and Renewal Specialists conversations

WITHIN SIX MONTHS, YOU'LL:

● Begin to consistently hit renewals metrics

● Provide input for renewal process improvements

● Share learnings on renewal negotiations best practices


WITHIN TWELVE MONTHS, YOU'LL:

● Be seen as a well-versed, trusted business-advisor and expert, making a significant positive impact within the Renewals team

● Continue to consistently meet and exceed renewals metrics

● Mentor new hires and teach best practices to lead the team towards future success


Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!


BENEFITS AND PERKS

● Paid Time Off (PTO)

● Comprehensive Medical, Dental, and Life Insurance Coverage

● Tuition Reimbursement

● XactlyFit Gym/Fitness Program Reimbursement

● Kitchen Stocked Daily with Tasty Snacks, Fruit, and Drinks

● Access to Corporate Discounts

● Annual Allocation of Volunteer Days

● Group Pension Scheme

● Bi-monthly Corporate Massages

● Regular Team Nights Out

THE XACTLY STORY:

Xactly is a leading provider of enterprise-class, cloud-based, incentive compensation solutions for employee and sales performance management. Our vision: Unleashing human potential to maximize company performance. We address a critical business need: to incentivize employees and align their behaviors with company goals. Our products allow organizations to make better strategic decisions, increase employee performance, improve margins, and mitigate risk. Our core values of Customer Focus | Accountability | Respect | Excellence are key to our success and we are committed to upholding by delivering the best we can to our customers.

We were the first 100% cloud-based, multi-tenant provider focusing solely on the incentive compensation and employee and sales performance management market, and we achieved our leadership position through domain expertise and innovative technology. We deliver our solutions through a Software-as-a-Service (SaaS) business model.

Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • SalesforceCRM

Location

In the heart of downtown Denver, Xactly is currently on floors 16 & 17 in the chase building with picturesque mountain views and a Starbucks on site!

An Insider's view of Xactly Corp

What's something quirky about your company?

We have a company-wide Lipsync battle with a custom trophy for the winning team. We also celebrate Halloween globally with department costume contest which gets pretty competitive.

Christine Hamma

Enterprise Account Executive

How has your career grown since starting at the company?

I've been able to not only complete my daily duties but also participate in cross-functional projects. Also, I've grown by initiating and owning global events for XactlyOne, our philanthropic organization. Lots of room to grow personally and professionally.

Nick Reinhard

Configuration Consultant

What are Xactly Corp Perks + Benefits

Xactly Corp Benefits Overview

Xactly provides amazing benefits from your typical medical, dental to PET INSURANCE! A fan favorite is FTO (Flexible Time Off) where employees are not tied to a fixed number of paid days off! Since March and the remote setting due to COVID, the leadership team has started to give "Wellness Friday's" where one Friday a month, we are given paid time off to take care of ourselves.

Culture
Volunteer in local community
The Xactly spirit of giving and engagement acts as a multiplier of our CARE values into the communities where our employees live and work.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Xactly has affinity, culture, and fun committees that are re-elected annually and manage events and programs from our annual holiday party to our wellness program.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Our affinity groups, which we call XactlyIN groups, have been established since 2018 to present and are still growing today. Currently, we have 5 established groups.
Hiring Practices that Promote Diversity
When hiring, Xactly hiring managers and recruiters seek to identify a Culture Add who will make their own mark on our company culture.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Virtual workout offerings and fitness reimbursement.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Xactly Corp hosts lunch and learn meetings once per quarter.
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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