Registered Customer Experience Representative

| Greater Denver Area
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About the company

Robinhood is democratizing finance for all. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.  

Robinhood is a fast-growing company and was recognized as a CNBC Disruptor 50 and a LinkedIn Top Startup in 2019. We’re continuing to grow and are looking for incredible talent that can help us achieve our mission.

Robinhood is headquartered in Menlo Park, California, with offices in Lake Mary, Florida, Denver, Colorado, and London, UK. 

About the role

As a member of this team, you’ll be the company’s voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued.

You will be empowered to help our customers with some of their most complex issues. This work will focus on equities trading, margin, and options trading-related issues. Your job is not only to help our customers with the issues they encounter, but to help us learn as a company from each interaction, so that we can make our customers’ experience using our products as seamless as possible.

Learn more about how Robinhood can accelerate your career in financial services. Mitch Atkinson, Robinhood’s Customer Experience Site Director in Denver, shares his story on why he made the switch to Robinhood.

Your day-to-day will involve:

  • Delivering an outstanding customer experience for customers through email, chat, and phone channels
  • Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating customer pain points and opportunities to our product and engineering teams
  • Grow your financial services expertise as you develop deep subject mastery of complex financial concepts like equities trading, margin, and options trading

Some things we consider critical for this role:

  • Series 7 and 63 Licenses
  • Ability to quickly defuse customer anxiety through exceptional customer service skills
  • Able to work evenings and weekend hours, if needed

Feeling ready to give 100% to democratizing finance for all? At Robinhood, we’re looking for people invigorated by our mission, not just those who simply check off all the boxes.

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Location

Located in Denver's historic and lively Highland neighborhood featuring chic cocktail bars and trendsetting restaurants.

What are Robinhood Perks + Benefits

Robinhood Benefits Overview

Health and Wellness: health insurance; dental insurance; vision insurance; life insurance; short-term disability; long-term disability; wellness program; FSA account; HSA with employer contribution; fitness subsidies

Vacation and Time Off: paid vacation; paid holidays; personal/sick days; maternity leave; paternity leave; leave of absence

Financial and Retirement: 401(k) with company matching; company equity; relocation assistance

Professional Development: learning and development stipend; promote from within; lunch and learns

Office Life: commuter benefits program; casual dress; pet-friendly office; happy hours; snacks; some meals provided; diversity and inclusion program; company outings

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