Regional OSP Operations Specialist at Zayo
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
This position is primarily responsible for providing end-to-end customer support, solutions, planning and implementing fiber connectivity solutions, managing customer orders, handling customer service requests, coordinating installations, executing and serving as single point of contact for customers, post-sale, providing direction and project ownership by leading the implementation, execution and communication of projects / orders for customers.
- Responsible for daily management of construction vendors to expedite the construction and splicing of OSP facilities.
- Ability and willingness to pull on call duty to respond to network outages and emergency restoration activities.
- Managing relationship to jurisdictions and ROW contacts such as cities, counties and railroad. Working in close relationship with underlying rights group to identify and prepare encroachment permitting, franchise agreements and building access agreement.
- Oversees timely permitting submittal and on time performance of engineering and construction vendors.
- Assists in the planning and implementation of fiber connectivity solutions programs and projects that adhere to approved plans, budgets and schedules.
- Provides specialized telecommunications technical expertise.
- Coordinates and facilitates with internal and external resources to effect the timely completion of projects.
- Oversees, product and/or service of the unit(s) managed may involve highly technical activities or programs; or policies, procedures, controls and services required to support the sound financial, operational and competitive position of the company.
- Designs and Implements commercial and carrier fiber networks, infrastructure, backbone and lateral builds.
- Works within a Data Center environment implementing customer-installation projects and services.
- Creates and tracks project budgets in relationship to Network Operations.
- Provides direct interface with customers, subcontractors, jurisdictional authorities and interoffice personnel. Supports customer meetings as necessary which requires in person meetings and travel to client and/or construction sites.
- Oversees procurement of equipment and materials related to the assigned projects.
- Executes Bid Process, inclusive of budgetary requirements and the tracking thereof.
- Verify and update project documentation.
- Timely tracking of project progress and budget in Salesforce and manual tracker.
- Timely update of budget requests, purchase orders, project close out and internal service orders in Salesforce.
- Bachelors’ Degree or comparable field experienced preferred.
- Minimum of 7 years in the telecommunications industry with outside plant, fiber optics, telecommunication architectures, optical transport equipment, and project management experience. Must be conversant/have working knowledge of structured cabling, routing, switching, and IP protocols.
- Must have 4 years familiarity with all types of outside plant construction and experience managing large capital projects, as well as fiber splicing operations.
- Familiar with Email, MS Excel, Word, Google Earth, Fastreporter and AutoCad.
- Familiar with and able to run OTDR's and applicable fiber optic test equipment to troubleshoot customer outages from Data Centers, POP sites, and in the field
- Able to operate fusion splice machines as needed to restore customer services as needed in the field, and be versed it the construction of many types of fiber optic splice cases
- Must be able to manage multiple aggressive RFP and design construction schedules and responses.
- Must be able to understand and read construction documents.
- Familiar with all facets of OSP management, including quoting, construction and delivery.
- Proven negotiation skills.
- Business minded and able to maintain a commercial focus.
- The employee must possess a valid driver’s license and is expected to drive as required to his/her assigned projects in order to ensure on time and on budget delivery.
- The employee must perform on-site surveys and attend field meetings required to ensure projects meet the delivery/ commitment dates identified.
- The employee will be required occasionally to meet with various municipalities and vendors to review project scope and to ensure positive communication is maintained.
- Full ability and willingness to pull on call duty when assigned, as dictated by the needs of the business.
Base salary range: $60,000-$85,000
Annual Incentive Plan (AIP) - Full-time Zayo employees are also eligible for discretionary AIP which is based on the performance of the Company, an employee’s business segment, and the individual employee
Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
Fitness membership discounts
Generous paid time off policy including paid parental leave
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time