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DISH, an EchoStar Company
From TV to 5G, we’re reimagining the future of connectivity. Ready to join the connectivity revolution?
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Quality Manager

Sorry, this job was removed at 11:03 a.m. (MST) on Tuesday, November 15, 2022
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Department Summary
At DISH Wireless, we reimagine connectivity through new platforms, new business models and new ways of thinking.
Today, we are building America's first cloud-native 5G network to transform the way we live, work and play with unlimited potential. Our teams operate at the intersection of wireless, data analytics, AI and the cloud to create something state-of-the-art, radically original and truly unlike what anyone else can.
Job Duties and Responsibilities
This position executes and manages business performance improvement and business capability improvement projects across DISH and the global vendor base to enable the success of DISH Wireless. A successful candidate for this position will be results-oriented with a basic understanding of quality management, transformation, process improvement and/or program management. The ideal candidate is a motivated self-starter who thrives in a fast paced, ambiguous environment.
This is not a Testing position
Responsibilities:

  • Collaborate with senior management to execute and provide feedback on the Quality and Transformation strategy, governance, standards, communication and training
  • Assess organizations, processes, products, and services performance/capabilities to identify improvement opportunities
  • Execute performance improvement projects through definition, measurement, analysis, improvement, and control to address opportunities
  • Execute capability improvement projects through discovery, Proof of Concept, automation and governance to address opportunities
  • Track the definition, deployment, and institutionalization of improvement projects
  • Lead internal and vendor organization Quality Reviews, tracking the status of opportunities and improvements
  • Develop, measure, analyze KPIs and metrics to drive improvement


Skills, Experience and Requirements
Specific qualifications:

  • Bachelor's Degree from four-year college or university, and 2+ years of related experience
  • Understanding and certifications in quality management, process improvement and/or program management, including risk management, tools and techniques
  • Understanding of software development lifecycles, particularly Agile, Lean, DevOps
  • Strong communication skills and the ability to present to executive leadership
  • Experience in Quality Management Systems a plus
  • Experience in statistical analysis a plus
  • Experience in AI/ML, process mining a plus
  • Experience in a software intensive organization a plus
  • Experience using data to drive improvements.
  • A data driven improvement mindset
  • A keen eye for detail and a results driven approach
  • Great team player with strong interpersonal skills


Salary Range
Compensation: $57,400.00/Year - $82,000.00/Year
Benefits
From versatile health perks to new career opportunities, check out our benefits on our careers website .
Candidates need to successfully complete a pre-employment screen, which may include a drug test.

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Tosha Zeitlin
IT VP of Program Management Office, DISH Network
BUILDING THE FUTURE
Strengthening support systems to drive innovation
“There isn’t an area of the company where IT does not play a role,” Zeitlin said. “Our partnership becomes the glue that pulls it all together.” She oversees the business partnership, finance and accounting, vendor management, project management and quality assurance teams, which coordinate to help shape DISH’s future. “We support everything from onboarding new team members to implementing new wireless systems.” To effectively provide support, Zeitlin’s team uses tools such as ServiceNow Project Portfolio Manager, Rally and Smartsheet.
“There isn’t an area of the company where IT does not play a role,” Zeitlin said. “Our partnership becomes the glue that pulls it all together.” She oversees the business partnership, finance and accounting, vendor management, project management and quality assurance teams, which coordinate to help shape DISH’s future. “We support everything from onboarding new team members to implementing new wireless systems.” To effectively provide support, Zeitlin’s team uses tools such as ServiceNow Project Portfolio Manager, Rally and Smartsheet.
The world is watching us and it is an extremely exciting time to not only be part of DISH’s journey but to be integral in its success.
Dr. Mukaddim Pathan
Director of Enterprise Architecture, Technology Strategy and Engineering Practices, DISH Technologies
WORLD CLASS ENGINEERING IMPACT
Making innovative contributions that evolve an industry
Pathan oversees the architecture direction, best practices and engineering deliverables at DISH Technologies (DT). As the engineering arm for DISH, the DT team works on technologies such as blockchain, streaming, hardware engineering and immersive media experiences for DISH’s PayTV services. “The most exciting aspect at DT is the ability to create impactful contributions for the industry by developing web-scale applications and differentiated experiences,” Pathan said. “Each team member is regularly encouraged to work on innovative ideas and technologies, patenting them in the process.”
Pathan oversees the architecture direction, best practices and engineering deliverables at DISH Technologies (DT). As the engineering arm for DISH, the DT team works on technologies such as blockchain, streaming, hardware engineering and immersive media experiences for DISH’s PayTV services. “The most exciting aspect at DT is the ability to create impactful contributions for the industry by developing web-scale applications and differentiated experiences,” Pathan said. “Each team member is regularly encouraged to work on innovative ideas and technologies, patenting them in the process.”
We are developing capabilities on the blockchain to provide differentiated experiences to our customers, and the impact of this project is readily visible and quantifiable.
Brian Mengwasser
Vice President, Head of MarketPlace & App Design, DISH Wireless
EXPLORING NEW POSSIBILITIES
Leading the way with cloud-native networks
DISH Wireless is evolving the way the world communicates by leveraging cloud-native networks. “What attracted me to DISH was the ambitious nature of what we’re trying to do here,” said Mengwasser. “It’s the most complicated cloud project in history.” The team works with enterprise customers to innovate their operations, whether that entails implementing connected concierge services for travelers or managing a fleet of intelligent vehicles.
DISH Wireless is evolving the way the world communicates by leveraging cloud-native networks. “What attracted me to DISH was the ambitious nature of what we’re trying to do here,” said Mengwasser. “It’s the most complicated cloud project in history.” The team works with enterprise customers to innovate their operations, whether that entails implementing connected concierge services for travelers or managing a fleet of intelligent vehicles.
There’s a lot that we can do with the opportunity in front of us.

What are DISH, an EchoStar Company Perks + Benefits

DISH, an EchoStar Company Benefits Overview

DISH offers competitive, comprehensive benefits for our team members. From our generous PTO policy and healthcare offerings to profit-sharing, 401(K) matching and employee stock purchase options, we're committed to fulfilling our greatest benefit of all: opportunity. With perks like tuition reimbursement programs, hiring practices that promote diversity, employee referral program bonuses, plus great discounts for our products and services, DISH is dedicated to providing an inclusive, balanced work experience for all.

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
We actively seek out talent from underrepresented groups, maintain pay transparency on all job descriptions and foster an inclusive environment where innovation thrives.
Diversity recruitment program
In 2023, 31% of our technology hires were women, well surpassing the national average. This figure is just one example of our broader commitment across the organization.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Child Care & Parental Leave Benefits
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Office Perks
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Customized development tracks
View full list of perks + benefits
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