Publisher Support Specialist

| Greater Boulder Area

As a Publisher Support Specialist you will be responsible for supporting Sovrn's publishers, publisher advocate team, and demand management teams. This role requires daily communication with publishers to ensure their needs are met from campaign performance, troubleshooting ad issues, and strategic growth. This position works closely with the Ad Operations Team as well as the Publisher Advocates, and requires strong written and verbal communications skills

Responsibilities:

  • Primarily responsible for internal support of publisher services team and external support of Sovrn’s publishers
  • Support publishers through on-boarding process while coaching the value of Sovrn's industry leading publisher platform, meridian
  • Responsible for handling internal support cases to assist the publisher advocate team
  • Coordinate with AdOperations, Product Management and Engineering teams to identify, report, and resolve product issues
  • Manage external support cases such as; responding to publisher inquiries and technical support questions
  • Provide world class customer support to sovrn’s extensive publisher base
  • Assist in troubleshooting and resolution of ad delivery issues encountered by publishers
  • Monitor publisher site submittals for daily approval
  • Contribute to ad trafficking responsibilities as needed
  • Debug sovrn javascript advertising tags ensuring delivery of creative as dictated by targeting rules
  • Monitor live campaign performance to manage discrepancy issues
  • Contribute to rotating schedule of weekend operational support

Requirements:

  • Experience using client side (browser) debug tools such as firebug or developer tools
  • Bachelor’s Degree
  • Strong composition and language skills
  • Experience with DFP extremely help
  • Possess a technical / analytical background enabling you to quickly pick up on internal tools like Meridian
  • Experience in a customer service or customer support environment
  • High proficiency in Microsoft Excel (Vlookups, Formulas, pivot tables, etc)
  • Any SQL exposure a plus
  • Understand and navigate reporting tools such as Tableau and Grafana
  • Basic foundation in html, css, javascript is a plus
  • Internet savvy and strong proficiency in office productivity tools (Gmail, Google Apps, Salesforce CRM)
  • The ability to write succinct, crisp emails and posses great phone presence
  • Quickly establish trust and rapport with key stakeholders
  • Provides strong problem solving skills by looking at situations from all perspectives
  • Flexibility in approach and willingness to adapt when necessary
  • Ability to prioritize and strategically work through tasks with appropriate and dedicated urgency
  • Organized with ability to work on multiple projects effectively
  • Ability to work in a fast paced, dynamic environment
  • Ability to read, organize, and analyze data sets and provide recommendations to provide the best solution for our publishers

Position Reports to: Ad Operations Manager

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Location

5541 Central Avenue, Boulder, CO 80301
5541 Central Avenue, Boulder, CO 80301

What are Sovrn Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Perks & Discounts
Happy Hours

Additional Perks + Benefits

Flexible Time Off. Monthly Wellness Stipend. Fully Paid for Medical / Dental / Vision. 11 Paid Holidays.

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