About the Team

The publisher advancement team is dedicated to the progression of our publishers through the sovrn onboarding & product integration journey. We offer technical support, documentation, ad operations, account management, & hands on implementation guidance.

About the Job

• Customer Support, Product Support, Technical Support communications with publishers of varying degrees of complexity
• Referencing & contributing to our knowledge base
• Working out of multiple & disparate platforms and UIs
• Examining HTML to find JavaScript & CSS
• Constant industry learning
• Simple data queries
• Light data analytics
• Develop and document standard operating procedures for new processes
• Product Integrations of varying difficulty
• Escalation to tier 2 support with clear and concise communication
• Long-tail customer success outreach
• As an advancement specialist your responsibilities will include but not be limited to

About You

• As an advancement specialist you will be expected to be
• Excellent verbal & written communicator
• Adaptive
• Positive
• Intuitive
• Ability to manage multiple competing priorities / directives
• Any computer science background preferred
• Microsoft Excel, Google Sheets proficiency
• (vlookup, pivot table, etc)
• Google office suite proficiency
• Basic HTML, CSS, JavaScript, SQL knowledge
• any other language knowledge a plus
• Google Ad Manager experience preferred

About Sovrn

We spend a great deal of our time online. Whether it’s for information, commerce, or entertainment, each of us has come to depend on what we research, discover, and share. Publishers – those who create and curate content – are what makes the Internet great. Yet these publishers practice their craft largely alone, in siloes – without reference points or insightful understanding about where they sit in the grand scheme of things. To add to the challenge, once a Publisher’s content is in the wild, then the task of building engagement, growing a loyal following and enriching the engagement with that following can sometimes feel like shots in the dark or worse, a black box. Moreover, making money from their craft can be a complex task for any independent publisher who might prioritize generating content first and money second.

Sovrn believes that independent publishers are the Internet's vibrancy. As a partner and advocate to tens of thousands of independent publishers, Sovrn provides tools, technologies and services that help publishers (a) make money; (b) get distribution to grow their audience; and (c) access a massive data commons providing extraordinary insights.

The landscape of content networks, adtech vendors, and the myriad of buy-side / sell-side companies can be a complete maze for any reasonable person to decipher. Sovrn cuts through the noise and simplifies things with a basic, straightforward mission:

Help content creators do more of what they want to do – and less of what they don’t