Provisioning Specialist (entry level)

| Greater Denver Area | Hybrid
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Pax8 is looking for enthusiastic individuals looking to cut their teeth in the tech industry. Join the provisioning team and help Pax8's mission of delivering our vendor's award winning SaaS products and services to our partners, with a best in class customer success approach.

What you'll be doing

  • Post order processing of SaaS services.
  • Handling incoming inquiries from customers/sales staff and troubleshooting errors.
  • Working directly with vendors to fulfill orders and create a positive customer experience.
  • Accurately following internal processes for customer account updates. 

Key Responsibilities Include:

  • Organized ticket management.
  • Keeping updated notes on every task/project from start to finish and providing the affected parties with status updates.
  • Understanding and following specific processes for multiple vendors.
  • Cultivating positive working relationships with customers and coworkers.

Ideal Skills:

  • The ability to cultivate positive working relationships with customers and coworkers.
  • Creative problem-solving skills combined with the ability to provide quick resolution to problems.
  • Attention to detail.
  • Ability to communicate with customers, vendors, and internal sales professionally by phone/email.
  • Provide excellent customer service.
  • Work collaboratively in a fun team environment.
  • Quick to learn and adapt in a fast-paced environment.

Qualifications:

  • Bachelor's Degree preferred.
  • 2+ years experience in a technical and/or customer service environment.
  • Direct customer advocacy and engagement experience in post-sales or professional services functions is preferred.

Pax8 is the leading value-added cloud-based SaaS distributor, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving over 6,000 partners through the indirect sales channel, our mission is to be the world’s favorite place to buy cloud products. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best. We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life. 

Pax8 not only wins numerous awards in our field but we have time and again been voted among the best places to work in Denver. We are committed to our goal of being the #1 employer of choice!

Pax8 is an EEOC Employer.

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Location

The Landmark features an array of restaurants, entertainment & retail. Life in this district comes with access to some of the finest retailers in Denver. At the center of everything, The Landmark is a comfortable & connected community.

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