SonderMind
SonderMind provides technology-driven solutions for therapists and individuals seeking therapy.
Denver, CO
Hybrid

Provider Operations Associate

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SonderMind is hiring a Provider Operations Associate (known as Credentialing Associates) to support the growing network of licensed therapists. The Credentialing Associate will manage the credentialing activities for providers that join our network. The Credentialing team is responsible for ensuring that providers submit proper documentation and adhere to our outlined processes and deadlines. You will be joining a collaborative high-energy team that is driven to support our providers throughout the credentialing process. 

Our Ideal Candidate 

As our ideal candidate, you are able to manage high volume activities while still maintaining strong attention to detail. You are highly organized, and have experience meeting deadlines. 

Expected Outcomes: 

  • Within one week, fully understand each step of the credentialing process and submit at least one credentialing application with each of our contracted payers. 
  • Within one month, reach a level of efficiency across all credentialing activities that meet service level agreements and agreed upon submission timelines. Own the provider payor application through creation, updating, submission and approval processes.
  • Within two months, serve as the credentialing point of contact for providers as they move through the onboarding process. Continuous outreach and follow-ups to payor partners to get all assigned provider applications to the approval state.
  • Within three months, generate and implement at least one process improvement across all Credentialing activities.

Gotta Have: 

  • 1-2 years experience working in an operations role
    Previous experience meeting and exceeding productivity metrics
  • Previous experience corresponding with clients and holding them accountable 
  • Exceptional attention to detail and organizational skills 
  • Ability to manage multiple tasks at once

Nice to Have:

  • Working knowledge of payor credentialing or contracting 
  • Experience working as a liaison between customers and partners 
  • Experience working with healthcare insurance companies.
  • NCQA certification 

Other Details

  • This role is located in Denver, CO and is a full-time, non-exempt position 
  • Starting  compensation for this position is $18.00/hr. Actual title and compensation are commensurate with experience and skills 
  • This role will be eligible to participate in the following:
    • full employee benefits package
    • employee stock option purchase plan
    • variable performance-based bonus incentives

To apply, please submit your resume and cover letter to be considered. In your cover letter, please explain how this role is aligned with your professional goals.

Commitment to an Inclusive Workplace

Mental wellness impacts people of every community. At SonderMind, building and supporting a diverse workforce is foundational to our goal to redesign behavioral healthcare to be more approachable and accessible. SonderMind is a committed equal opportunity employer and provides a workplace that will not tolerate discrimination or harassment.

Our employees may be exposed to sensitive personal information throughout their regular duties. For this reason, we maintain exceptionally high expectations of ethical conduct and require all incoming employees to pass a background check.

Our Employee Benefits Philosophy

As a leader in redesigning behavioral health we are walking the walk with our employee benefits package. We focus on meeting SonderMinders wherever they are and supporting them in all facets of their life with both mental and physical aspects in mind. Where most companies say "good enough" we ask ourselves "how can we do better." That includes:

  • Therapy coverage benefits to enable our employees to get the care they need
  • Employer-paid disability & AD&D to cover life's unexpected - not only that, we cover the difference in salary for up to Eight weeks of short-term disability leave
  • Eight weeks of paid parental leave (if the parent also qualifies for STD, this benefit is in addition)
  • A generous PTO policy and a company mandate of at MINIMUM three-weeks of PTO a year; flexible work-from-home policy
  • A great downtown location accessible with a 100% company-covered EcoPass and stocked with unlimited drinks and snacks (with health and indulgent options for whatever craving hits you)
  • A commitment to reward our team members for the long-term success and growth of SonderMind with stock option grants and bonus potential
  • Competitive market salary, up-to 4% salary company match on 401K, professional development and advancement opportunities as we rapidly scale, and so much more.
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What are SonderMind Perks + Benefits

SonderMind Benefits Overview

SonderMind was awarded #1 Best Place to Work by the Denver Business Journal two years in a row! We don't know for sure, but we think it has something to do with our authentically collaborative environment, supportive leave and remote policies through COVID, and opportunities to learn and grow every day!

Culture
Volunteer in local community
Team members are encouraged to promote volunteering. SonderMinders have participated in Soup Kitchens, KindKyts, blood drives, and more!
Partners with nonprofits
We collaborate dozens of local community organizations to increase access to therapy and to support our providers.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Employer-paid disability & AD&D to cover life's unexpected - not only that, we cover the difference in salary for up to eight weeks of short-term disability leave
Dental insurance
Vision insurance
Health insurance
Life insurance
Mental health benefits
We provide mental health benefits including $0 copay for therapy sessions on most of our healthcare plans.
Financial & Retirement
401(K)
401(K) matching
SonderMind provides employees with a 401(k) match. We match 4% of contributions up to 4% of an employee's annual gross pay.
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
While we are not required to provide FMLA by law, we believe in the importance of personal medical leave and have a policy to provide up to 12 weeks leave for eligible employees.
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
We have an unlimited PTO policy for exempt employees; non-exempt employees receive 18 days PTO in addition to paid holidays, jury duty, and bereavement leave. Additional days are added for tenure.
Paid holidays
Office Perks
Company-sponsored outings
SonderMind employees engage in group outings at least once a month for events such as our quarterly book club, a Star Wars Premiere night, escape rooms, and much more!
Free snacks and drinks
Relocation assistance
Professional Development Benefits
Job training & conferences
We encourage employees to pursue educational opportunities to advance their careers from Mental Health First Aid, to Start Up Week conferences, to online courses that are expensed to the company.
Promote from within
Continuing education available during work hours
Online course subscriptions available

Additional Perks + Benefits

While the list of benefits above does a good job of highlighting our benefits, our office is always looking to adopt benefits and programs that our employees request. Employee-Lead initiatives are the bread and butter of our office; don't see something you'd like above? Join our team and help us make it a priority!

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