Our purpose

SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike.

How you’ll make an impact

The mission of the Provider Education coordinator is to create a first-class experience for providers in obtaining the training and education necessary to be a successful provider in the SonderMind Network. This is accomplished through tooling and educational content delivered to our providers at the right time in their journey. Provider Education coordinators will manage enablement of various operational and educational processes to continuously ensure a wide ranging access to the SonderMind Network.

What you’ll do

• Account creation and training verification management
• Create Pendo guides and iterate on them as product/design evolve
• Track effectiveness of Pendo guides and user behavior to inform iterations
• Maintain up to date training materials as product evolves
• Content creation (videos, support articles, PDF, knowledge assessments) 
• Stay up to date with new/evolving product features that affect the provider experience
• Support cross-functional teams in pushing providers through training part of onboarding funnel and in implementation of other educational initiatives
• Use data across multiple platforms to inform new projects/content creation

Gotta Have 

• 1+ years of related work in training, customer service, or content creation
• 1+ years experience working with and utilizing data to make decisions or report on outcomes
• Ability to notice trends, and validate those trends with data
• Ability to remain organized and detailed while working across multiple platforms
• A sense of urgency and passion for delivering excellent experiences to customers
• Ability to identify gaps in provider understanding
• Excellent communication skills

Nice to Have

• Experience with Adult Learners
• Experience with instructional design
• Aptitude with Learning Management and Digital Adoption platforms
• Experience in the Healthcare industry

What we value

• Transparency: We say what we mean and mean what we say
• Bucketworthiness: We can be relied upon to not let our bucket leak 
• Ownership: We take initiative to act before being asked 
• Courage: We move fast, take calculated risks and (sometimes) fail 
• Empathy: We treat others with respect and assume their best intentions
• Passion: We loosely hold strong opinions, debate and then commit forcefully

Other Details

• This role can sit in the following cities: Denver, Colorado (individual must reside in Colorado, but not within Denver)
• Pay Transparency: Starting salary range is $45,000 annually, commensurate with experience 
• Travel Requirements: None

Our Employee Benefits Philosophy 

As a leader in redesigning behavioral health, SonderMind walks the walk with our employee benefits package. We focus on meeting SonderMinders wherever they are, supporting them with both mental and physical health in mind. Where most companies say "Good enough." we ask ourselves "How can we do better?" That includes:

• A generous PTO policy; flexible work-from-home policy (Note: We are currently working remotely)
• Therapy coverage benefits to enable our employees to get the care they need
• Up-to 4% salary company match on 401K
• Eight weeks of paid parental leave (if the parent also qualifies for STD, this benefit is in addition)
• Employer-paid disability & AD&D to cover life's unexpected - not only that, we cover the difference in salary for up to Eight weeks of short-term disability leave

Commitment to an Inclusive Workplace

Mental wellness impacts people of every community. At SonderMind, building and supporting a diverse workforce is foundational to our goal to redesign behavioral healthcare to be more approachable and accessible. SonderMind is a committed equal opportunity employer and provides a workplace that will not tolerate discrimination or harassment.

Our employees may be exposed to sensitive personal information throughout their regular duties. For this reason, we maintain exceptionally high expectations of ethical conduct and require all incoming employees to pass a background check.