Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Responsible for partnering with Business Groups to ensure delivery of applications aligned to the business and IT strategy, and to support these applications. Works with business teams to define their global IT requirements, analyzes appropriate solutions, and manages projects from inception to completion with matrix, global teams.
Partners with team members and vendors to gather requirements
Is respected by business for deep, cross functional business process expertise and innovative solutioning across platforms and systems/architectures
Able to distill executive level requirements into appropriate discovery work plans and guide team members on good requirements gathering
Process Modeling and Design
Partners with team members and vendors to model business processes
Is respected by business for driving innovative process improvements
Able to communicate process improvements at implementation and executive level
Supports senior stakeholders and management team in identifying, communicating to senior stakeholders
Is recognized by senior managers as a skilled communicator, trusted to recognize and proactively manage key impacts and drive issue resolution
Demonstrates value from realized projects
Responsible to design strategic cross-functional and global solutions that align with long-term organizational goals and roadmaps
Advises on solutions prepared by peers or supporting team, to ensure that good design practices are followed
Is recognized as expert within the industry
Supports senior management by creating architecture, project management and roadmap documentation
Develops functional design standards and methodologies to deliver robust, agile functional designs that may span multiple functional areas and applications
Recognized for innovative, deep and long-term designs
Keeps up to date with industry trends and vendor capabilities
Develops functional designs in line with an Enterprise Architecture and the long-term business roadmap
Collaborates with cross functional business and IT teams to ensure business needs are addressed in the functional designs
Manages delivery scope and risks, and sets right expectations with stakeholders
Mentors junior BSAs to produce functional designs
Application/integration architecture; Constructs solutions across multiple functional areas and applications
Testing & Test Design
Develops test strategy and execution to cover testing in an optimal amount of time
Ensures cross functional testing coverage
Organizes test labs for repetitive testing
Drives methodology and best practices for defect resolution and triaging
Ability to manage multiple cross functional projects running in parallel
Optimizes release management to strike good balance between business goals and delivery capacity
Ability to logically split bigger projects into value added releases to gain business value in progression
Identifies and manages risks in release delivery
Designs configurations methodology to drive consistency, robustness, speed and good governance
Day to Day Support (Production Support)
Monitors and manages support metrics and trends for functional areas
Drives team towards root cause identification and resolution
Training and Change Management
Drives appropriate practices through collaboration with business
Analyzes adoption rates and issues and assesses business case realization and proposes solutions to improve
Manages / leads individual consultants or consulting teams as assigned
Participates in vendor advisory boards and user groups
Is accountable for creating and negotiating vendor contracts, MSA/SOW, License Agreements, and driving through internal reviews with GTS leadership and Legal teams
Vendor & Application Technology Evaluation
Executes and guides large-scale vendor evaluations by BSA staff, vets recommendation and negotiation communications for executive review
Responsible for executive communications and cross functional stakeholder buy-in
Brings thought leadership to influence technology roadmap and decisions
Applications In Scope:
Other applications as needed
Bachelor's degree in business administration, computer science, information technology, or equivalent experience.
2+ years of product, project management, software development and/or business systems analyst experience required.
2+ years of experience working with teams and business systems analysis projects.
2+ years experience working in the telecom environment preferred.
Experience in SDLC; understanding of at least one methodology and strong conceptual understanding of at least one other (Agile, Waterfall, etc.).
Foundation in project management methodologies with experience managing small to medium sized projects.
Ability to work effectively through collaboration across disciplines, feature teams, and partners.
Certified Business Analysis Professional (CBAP) or Project Management Professional (PMP) desired.
Base salary range: $65,785-$71,719
Full-time Zayo employees are also eligible for discretionary quarterly short-term and long-term incentive cash bonuses which are based on the performance of the Company, an employee’s business segment, and the individual employee
Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
Fitness membership discounts
Generous paid time off policy including paid parental leave