Zoom is the world leader in video communications with the highest customer satisfaction in our industry. We have been expanding rapidly since our Series D investment from Sequoia at a $1 billion valuation. Zoom was recently awarded the 5th Best SMB Company to Work for in the United States by Glassdoor (based on anonymous employee reviews). Now is the time to join our team of motivated and passionate people as Zoom grows to provide frictionless communications for businesses and organizations across the world. Visit zoom.us and follow us on Twitter (@zoom_us) and Facebook (Zoom Video Communications).

Zoom is seeking a Project Engineer, Managed Services to join our growing organization. The Project Engineer will be implementing, monitoring, supporting and providing change management support of Audio Visual (AV) Solutions internally and externally.

Responsibilities:

• Provide support to troubleshoot and resolve technical issues reported by external customers and other team members through phone and ticket channels
• Proactive and reactive monitoring of internal and external AV systems
• Implementation of AV solutions
• Identify bugs, test, reproduce, report, and work with the escalation engineers to assist with a fix and test/verify fix versions
• Provide ideas and assist with creation of documentation and training material for external and internal content
• Maintain clear, concise, and positive communication for all cases in a timely and efficient manner including follow-ups with customers, team members, and engineers
• Stay familiar with all of Zoom’s products, offerings, and integrations as well as those of software and hardware competitors and partners in the industry

• 3 to 5 years experience and knowledge of Audio Visual (AV) Installation and Support.
• Experience and knowledge of audio, video protocols (SIP, H.323, etc.)
• Experience with major industry manufacturers including (Cisco, Polycom, Microsoft, Crestron, Extron etc…)
• Read and Interpret CAD architectural drawings and understand audiovisual flow diagrams
• Bachelor’s degree in Computer Engineering, Management Information Systems or equivalent degree/experience.
• Excellent communication (both oral, written, and interpersonal) and customer service skills are a must.
• Ability to work in a fast-paced, team-oriented environment while maintaining a positive attitude towards customers and team-members.
• Basic Tool Knowledge
• Ability to conduct installations including climbing ladders and using power tools
• Lifting of equipment of 50 lbs or more

OTHER AREAS OF INTEREST

• Knowledge of Zoom Room solutions
• Network experience (CCNA certification or equivalent).
• Administration of Exchange, Office 365, or Google Apps email and calendaring tools.
• Active Directory federation and Single-Sign-On administration.

Check us out with a free download: zoom.us/download 

Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability, veteran status. Our combined differences are what make us Zoom!