Professional Services Operations Administrator
Job Title: Professional Services Operations Administrator
Function: Professional Services
Position Type: Regular
Position Level: Entry Level
Location: Denver
Professional Services Operations Administrator
Named among the best workplaces in the U.S. by Great Place to Work six times, honored on FORTUNE Magazine's inaugural list of the 100 Best Workplaces for Millennials, and chosen as the "Market Leader in Incentive Compensation" by CRM magazine, Xactly is proud to be disrupting the incentive compensation market space. We're building a culture of success and are looking for motivated professionals to join us!
As a Services Operations Administrator in Xactly's Denver office, you will be responsible for managing systems, reports, and administrative tasks for our Professional Services team. We are seeking a detail oriented and motivated, team player who is passionate about seamless operations, accuracy and is excited to spread the Xactly love.
Not only do we offer strong growth opportunities for top performers, but we also have a top-notch culture, benefits (check them out below) and more. Our strong C.A.R.E. values - Customer Focus, Accountability, Respect & Excellence - guide our every move, allowing us to be a leader in the incentive compensation & performance management market. We set the example with excellent customer experience and deliver an award-winning SaaS (Software-as-a-Service) product!
Read all about us at www.xactlycorp.com!
Responsibilities:
- Create and analyze various reports in multiple systems (including OpenAir, SFDC etc.) to help ensure that all project-relevant data is tracked correctly and updated regularly.
- Assist with running reports for Professional Services revenue forecasting-as assigned.
- Log billing invoices from customers and partners
- Create purchase orders for customers and partners
- Creating work orders for all customers and partners
- Administer project completion surveys for customers and partners
- Assist in resource assignments to projects for customers and partners
- Assign hours to projects for customers and partners
- Create weekly reports for department leaders and customers
- Assist with project setups for SIT and UAT
- Create ad hoc reports as needed
- Perform data analysis
- Understand the process and business practices of Xactly's global PS organization
Required Skills:
- BS/BA
- 0-2 years experience in Professional Services and Support roles highly preferred
- Experience in professional services or management consulting operations preferred
- Self-starter, able to manage a changing workload, accustomed to working with a remote team
- Comfortable with administrative and ad-hoc assignments as assigned
- Strong computer skills, including advanced OpenAir, Salesforce.com
- Strong interpersonal and organizational skills
- Excellent English written and verbal communications skills
Benefits and Perks
- Flexible Time Off (FTO) - (vacation, sick, volunteer = your choice!)
- Corporate discounts
- Generous insurance policies (pets included!)
- Tuition reimbursement
- Money for fitness programs
- End of month surprises, contests, BBQs, parties & reward vacations
- Kitchen stocked with daily tasty snacks and drinks
- Free parking & commuter benefits
- 401k & employee match
About Xactly Corporation
Xactly is a leading provider of enterprise-class, cloud-based, incentive compensation solutions for employee and sales performance management. We address a critical business need: To incentivize employees and align their behaviors with company goals. Our products allow organizations to make more strategic decisions, increase employee performance, improve margins, and mitigate risk. Our core values are key to our success, and each day we're committed to upholding them by delivering the best we can to our customers.
Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.
We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us..