Professional Services Contact Center Engineer at RingCentral
The RingCentral environment is dynamic, success-driven, team-oriented and committed to providing world class service for its customers. Do you possess the ability to thrive in a fast-paced environment? We are looking for candidates with an entrepreneurial spark!
We’re not a phone company; we’re a cloud business-solutions provider. We've thrown out the old PBX along with its rigid rules and eliminated the complexity and unnecessary expense of managing business communications the old way.
RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch and breakfast on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.
The Professional Services Engineer at RingCentral will play a key role in planning and development and functions of the contact center our white gloved partner Nice inContact. This role will drive implementation of Nice InContact Studio and Central functionality within new Contact Center ACD designs and training.
Providing technical configuration for IVR specific to InContact Studio programming
Consulting, Design and development of IVR integrations
Enterprise account exposure – high end contact centers
Providing process, data and object modeling in a variety of application and database environments.
Providing database design, development, and enhancement, as well as management and coordination of changes to existing CRM applications
Providing technical architecture leadership, analysis, design, development, and enhancement
Expertise in industry leading contact center technologies
MS office knowledge (excel, project plans, smartsheet, visio)
Presenting a professional image in conduct, attitude and attire
Assisting with the development of client information management standards and evaluation of technology trends
Contact center operational experience
Contact Center software solution experience
Previous experience with contact center workforce management, quality management or analytics systems
BS/BA in technical (e.g., Computer Science/Information Systems) field or equivalent work experience required.
Equal years of professional experience beyond education requirements as noted above
Implementation & Solutions: broad skills in both technology & analysis
Strong trouble shooting and problem solving skills
Excellent communication (Written and Verbal) interpersonal skills
Cloud experience a plus
Experience in supporting worldwide customers/Business Partners
Expert Services: deep skills in specialized technical & functional areas
Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif.
RingCentral is an EEO/AA employer.
If you are hired in Colorado, the compensation range for this position is between $88,000 and $132,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.