Professional Services Consultant - TS Clearance at LogRhythm

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Professional Services Consultant - TS Clearance

Location: Remote 

A US Top Secret (TS) clearance is a requirement for this position

We're seeking a Professional Services (PS) Consultant who wants to be a part of a PS organizational transformation designed to meet the challenges of our strategic vision, to transform our Professional Services team to be more than just deployment engineers who come in and stand up the product and instead establish our Professional Service consultants as Trusted Advisors to our customers.  


Responsibilities: 

70% - Utilization Management 

  • You have ultimate responsibility for maximizing your productive utilization rate (UR), leveraging a variety of mechanisms to enable productive utilization rate maximization, and are accountable for ensuring your calendar is as full as possible.
  • You will achieve and maintain certified instructor status and deliver formal end user product training to customers on a rotational basis.

15% - Individual and Team Development 

  • You're passionate about and excel in developing consulting skills.   
  • You are responsible for maintaining your skills matrix as an accurate and current reflection of your abilities.   
  • Work with your manager to develop an individual training and growth plan to continuously hone your technical and soft skills.
  • You have a solid understanding what it means to be a consultant and continue to improve your consulting skills. 
  • You have a strong understanding of all service offerings and how Professional Services can support them.  
  • You prepare for new product roll outs. 

10% - Relationship Development 

  • You work to continuously and proactively build trust-based relationships within the internal LogRhythm and customers teams because you know the quality of your relationships has a significant impact on your success today and tomorrow. 

5% - Services Delivery Performance and Quality Oversight 

  • You maintain a passionate focus on the quality of the services you deliver to the customer and seek to continuously improve your performance though feedback, learning best practices from peers, monitoring the quantity and types of support tickets opened by customers following your Professional Services engagements, and more.   
  • You closely review and become intimately familiar with what is included in your deployment projects Statements of Work (SOW), and maintain detailed insight into the active projects you are working to ensure they are progressing according to planned schedule and milestones and that you're meeting or exceeding customer expectations.
  • You maintain a high level of proactive communications with your customer, team, and management to ensure situational awareness, surface issues, and leverage the resources needed to resolve those.    

 

Minimum Qualifications (Must Haves): 

  • Active Top Secret (TS) Clearance or higher
  • 2-3 years delivering a technical product in a professional services capacity. General knowledge in any related technical domain.
  • Presenting to peers, managers, and extended internal teams. You're comfortable and confident on-stage (real or virtual), are well-spoken, and communicate clearly and in plain language.  
  • General knowledge of Linux, cloud operations, virtual environments, and networking.
  • Demonstrable basic knowledge and experience with PowerShell and/or Python scripting as well database querying (examples required if interview)

Highly Desired Qualifications (Key Discriminators): 

  • Security/Cybersecurity domain experience and/or expertise, with SIEM being the ideal. 
  • Time in the professional services trenches.
  • Previous consulting experience. 
  • Experience working with larger enterprise customers with complex environments. 
  • Network +, Security+, and/or CISSP certifications 
  • Threat hunting or script writing skills, and the ability to have technical conversations on these topics with the team. 
  • Experiencing developing APIs.
  • Global experience and cultural sensitivity. You've worked in a variety of global settings and understand regional/cultural dynamics. 
  • Basic project management experience.
  • Experience in the pre-sales process.
  • Experience as a SOC analyst or admin.

Personal Qualities/Characteristics: 

  • You like to have fun and make it fun for others. At the end of the day, we all should enjoy what we do and doing it together. 
  • You're a life-long learner with a growth mindset. You invest in your own development and value this in others as well.  
  • You have high change agility and adaptability. You know that things are constantly changing and evolving, and you tend to embrace those opportunities way more than you resist them. 
  • You're comfortable with ambiguity. You know you can't know or control everything and that's okay. You do the best with what you have. 
  • You’re comfortable being uncomfortable. You know things rarely go as planned and you’re the kind of person who is not only okay with that, but you’re also honest with the customer about the situation and you’re fearless in the face of it. 
  • You’re always willing to figure it out. Whatever it is you’re ready to roll up your sleeves and get after it with confidence. When that challenge is a knowledge gap, which it often is, you're able to self-educate because you want to figure it out. 
  • You're not just a solo act. While you’re often a solo act when deploying our products in the customers environment, you’re also reliant on the greater team for support as needed because it’s impossible to know everything.
  • You seek continual improvement. You pay attention to yours and others frustrations and are motivated to improve processes and experiences for all involved.  
  • You show you care about the team. You recognize that the team’s success is critical to your own and your first impulse is to support that in multiple ways, whether it’s lending a helping hand, sharing your knowledge, mentoring others, or general collaboration. Your willingness to contribute creates a positive team dynamic and others want work with you and have more people like you on the team.
  • You own your own performance. You know what’s expected and you work to meet those expectations consistently. You don’t wait around for direction or guidance from your manager, you’re not reliant on others for help, and comfortable with making a decision with available information.
  • You are graceful under pressure. You know that sometimes you’ll have customers who will be anywhere from irritable to irate. You don’t internalize it, you remain calm in the face of an escalating situation, are able to de-escalate it in the moment, and bring it back to a positive direction.
  • You're a responsive communicator. You know that insufficient communications are the cause of most problems and great communications solve most problems. You strive to keep your management, teammates, and customers continually well informed.
  • You are a great listener. People tell you so. You're one of those people who can bring a conversation back on track because you recall what was being talked about before it derailed. You are sensitive to thoughts and feelings not being communicated and take them into consideration. 
  • You're resilient. When Murphy’s Law kicks in, you don’t let it get you down or infect others with negativity. You understand there are ups and downs in the journey and don’t let those derail you or cause you to lose sight of the destination. You bounce back quickly from adversity, know your limits, pay attention to how full your gas tank is, and know how to refill it. 
  • You can prioritize. You know not everything is equally critical and make smart choices about where to focus your limited time and attention.  
  • You're able to review technical information quickly with a keen sense and attention to details. 

Submission Requirements: 

  • COVER LETTER REQUIRED: If you've made it this far you must still be interested and can see yourself in the role. Tell us about it. We want to hear your story. What has your professional journey been, up until now? Why are you interested in this role? How are you qualified, how does it fit into your career goals, and what specifically do you bring to the table?  

  • WORK SAMPLES REQUIRED: If selected for interviewing you'll be asked to provide examples of your PowerShell and/or Python scripting and Database querying skills.

Benefits:

LogRhythm offers the following benefits for this position, subject to applicable eligibility requirements:

·    Medical

·    Dental

·   401k plan

·  Flexible time off

·    Vision

·    HSA 

·    FSA 

·   EAP

·  Birthday Day off 

Salary:    

The annual starting salary for this position is between 95-140k Annually depending on experience and other qualifications of the successful candidate.

Bring your Whole Self to Work!

Diversity, equity, and inclusion are at the core of who we are. At LogRhythm, we know that diverse perspectives spark innovation, improve creativity, and position our team for success. Creating a culture where all are welcomed, valued, and empowered to achieve their full potential is important to who we are today and in the future. We hire the best of the best and do not discriminate based on race, gender, age, religion, sexual orientation, identity, or other personal factors.

About us: 

  • Gartner Leader in Security
  • TB company
  • Award-winning NexGen SIEM Platform
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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • PythonLanguages

Location

4780 Pearl East Circle, Boulder, CO 80301

An Insider's view of LogRhythm

How do your team's ideas influence the company's direction?

As a security-first company, our security teams have direct influence on the direction of the products and services we deliver to our customers and to the security market. Everybody has great ideas and experiences, and we want our employees to contribute and feel empowered by the impact they have on the company, our customers, and the greater good.

James Carder

Chief Security Officer & Vice President of Labs

What are LogRhythm Perks + Benefits

LogRhythm Benefits Overview

Free Food- Lunch every Friday is on us. And to get you through those other days, there’s Monday cinnamon rolls, fro-yo gatherings and plenty of birthday cake.

LoGiving- We are dedicated to giving back and empowering our employees, customers, and communities.

Wellness- We are competitive when it comes to wellness. Sign up for our activity competition and get a free fitness tracker. Discounted gym memberships, annual health screenings and flu shots are here for you, too.

While at work- On-site yoga, gym, pool bikes, ping-pong, foosball and weekly meditation. Or get outside on the Boulder Creek Path.

Employee referral program- We know the best people know the best people.

Health- Benefits include top-of-the-line health insurance and a generously funded HSA.

Work life balance- We mean it. Flex time off, 12 sick days, 9 company holidays and company-sponsored volunteering opportunities. Oh and take your birthday off — it’s policy.

Culture
Volunteer in local community
Our employees participate in a number of volunteer activities every year, such as the Pedal 4 Possible charity bike ride and Boulder Open Space cleanups.
Partners with Nonprofits
Every year, we run donation drives for Coats for Colorado and Community Food Share. We also participate in a number of other activities organized by our Logiving committee.
Friends outside of work
Eat lunch together
Intracompany committees
To support our community, LogRhythm created Logiving, a committee of LogRhythm employees across the company dedicated to giving back. To read about their work, visit logrhythm.com/about/logiving/
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Dedicated Diversity/Inclusion Staff
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
LogRhythm employees can contribute up to $2700 annually to their FSA for the 2019-2020 plan year.
Disability Insurance
Disability insurance covers 60% of base weekly pay for short-term disability insurance and 60% of base monthly pay for long-term disability insurance.
Dental Benefits
Vision Benefits
Health Insurance Benefits
LogRhythm provides health insurance benefits.
Life Insurance
Life insurance is offered in $10,000 increments up to $1,000,000 or up to six times annual salary, whichever is less.
Pet Insurance
LogRhythm provides access to pet insurance.
Wellness Programs
LogRhythm's health and wellness programs include the bi-annual Biggest Logger competition and corporate discounts to certain fitness clubs.
Onsite Gym
Team workouts
LogRhythm's fitness offerings include an on-site gym, yoga classes, and the bi-annual Biggest Logger competition.
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
LogRhythm provides up to 8 weeks of parental leave (and 12 weeks of FMLA) for the primary caretaker and the secondary caretaker.
Flexible Work Schedule
LogRhythm provides employees with a flexible work schedule, including flexible start and end times.
Remote Work Program
Our remote work program includes full-time remote work for specific positions, as well as the ability for on-site employees to work remotely as needed.
Family Medical Leave
Company sponsored family events
LogRhythm offers multiple family-oriented events every year, including Logtoberfest, Bring Your Child to Work Day, and Bring Your Dog to Work Day (DogRhythm).
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
LogRhythm offers paid sick days.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Company outings at LogRhythm include Logtoberfest and summer happy hours.
Game Room
Stocked Kitchen
LogRhythm has fully stocked kitchens, including unlimited coffee, tea, soda, and sparkling water. There are also vending machines in each building.
Some Meals Provided
Happy Hours
Happy hours are hosted on occasion .
Parking
LogRhythm offers employees free on-site parking.
Pet Friendly
LogRhythm participates annually in Bring Your Dog to Work Day.
Recreational Clubs
LogRhythm sponsors office sports leagues, including softball and hockey.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
LogRhythm encourages professional development, including by offering opportunities for on-site and virtual training.
Diversity Program
Lunch and learns
LogRhythm hosts lunch and learn meetings for employees throughout the company.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes leadership mentoring.
Online course subscriptions available

Additional Perks + Benefits

Flexible Paid Time Off, Birthdays required off. Free Food Fridays. Yoga and Meditation Classes. Foosball, Ping Pong and Arcade Games.

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