Professional Services Consultant- AU
LogRhythm, a Thoma Bravo company is a world leader in NextGen SIEM, empowering thousands of enterprises on six continents to successfully reduce cyber and operational risk by rapidly detecting, responding to and neutralizing damaging cyberthreats. LogRhythm’s technology serves as the foundation for the world’s most modern enterprise security operations centers (SOCs), helping customers measurably secure their cloud, physical, and virtual infrastructures for both IT and OT environments. Built for security professionals by security professionals, the LogRhythm NextGen SIEM Platform has won countless customer and industry accolades.
Who we are looking for
LogRhythm is looking for a Professional Services Consultant for Australia who will be a vital member of our customer care team.
This individual will drive the technical relationship with our APAC customers by providing advanced architecture, implementation and operational support of LogRhythm’s award winning security intelligence solution.
Professional Service Consultants should possess analytical problem-solving skills, demonstrate initiative and pay attention to detail. They need to be willing to work outside their comfort zone and be open to learn new skills.
The right person for this role will understand how vital it is for our customers to understand the true value in their LogRhythm investment and handle the deployment, implementation, and training not only with a consultative mindset but with grace as well.
Professional Service Consultants can expect to spend 75% of their working week on our customer sites.
You will report to our Manager of Professional Services based in Singapore.
Here’s an overview of the responsibilities & challenges ahead
- Work collaboratively with other service and product team members to find creative solutions to our customers’ challenges.
- Perform remote and on-site customization, installation, and integration of the LogRhythm solution.
- Provide consulting to customers during the testing, evaluation, pilot, production and training phases to ensure a successful deployment.
- Provide custom expert security consulting services to LogRhythm customers with a security operations center (SOC).
Required Skills / Experience
- Minimum 3 years’ experience working as a security focused consultant in an environment that will translate over to deploying and integrating a complicated security intelligence solution into a global enterprise environment. Must have been a key contributor on complex projects for large enterprise companies.
- Strongly prefer experience working with SIEM or related network security products
- Strong background in network administration. Ability to work at all layers of the OSI and OSX models.
- Must have knowledge of basic Windows setup, Windows Domains, trusts, GPOs, server roles, Windows security policies, basic Linux setup, user administration, shell features, package management, event logging, job scheduling, Linux kernel, Linux security and troubleshooting.
- Ability to visualize, articulate, conceptualize or solve both complex and straightforward problems by making decisions that are sensible given the available information.
- Experience with SIEM, XDR, NDR, UEBA, SOAR related technologies
- Industry certifications (i.e., CISSP, CCNA, MCP, MCSE, Security+, Network+)
- Understanding of compliance mandates and good practice guides, such as GDPR, GPG13, PCIDSS, ISO27001
- Experience in configuring and consuming logs from a variety of sources – network and security devices, operating systems and applications
- Working knowledge of Elasticsearch
Workplace equality & inclusion are not just words or topics for LogRhythm, they are part of our core values, beliefs, and integral to our company culture. We hire the best of the best and do not discriminate based on race, gender, age, religion, sexual orientation, identity, or other personal factors. LogRhythm was built on the principals of innovation, dedication, creativity, and commitment. It is through these key areas we were able to grow as an equal and inclusive workplace, one where our employees feel respected and safe in.