Professional Services - Client Partner - Charlotte or Denver at RingCentral

| Greater Denver Area
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Professional Services (PS) Client Partner 



The Professional Services (PS) Client Partner is a key member of the RingCentral PS sales team having primary responsibility for providing pre-sales professional services support for the RingCentral portfolio. Interacts directly with all levels of management on the customer accounts including the executive management team (CEO, CTO, COO, CIO, etc.) Identifies key customer requirements and presents RingCentral solutions that meet those requirements. 



  • Lead and oversee approval for scoping, planning, cost estimating, and pricing of consulting projects. This includes statement of work (SoW) development and risk assessment, including but not limited to defining goals and objectives, identifying and documenting client requirements, resource requirements, project budget, project risks, and the translation of the client's business requirements into specific deliverables
  • Establish and grow a productive relationship with Sales Team to ensure achievement of team goals in new customer acquisition and customer retention.
  • Provide accurate forecasts of Professional Services bookings on a monthly basis.
  • Provide management reporting on sales pipeline and project portfolio regarding schedule fidelity, adherence to budget, escalation of issues
  • Identify sales opportunities and lead PS pre-sales planning, project pricing, bid review, and presentation of sales proposals
  • Provide engagement oversight for project portfolio
  • Manage day-to-day relationships with client stakeholders and resolution of all issues
  • Direct and indirect management, coaching, and skills development of PS pre and post sales delivery consultants
  • Transfer industry, technical, and product knowledge to customers
  • Keep up-to-date on relevant competitive solutions, products and services
  • Timely delivery of SoWs and executables
  • Ability to travel within assigned geography

Qualifications:

[Bachelor or Master's (preferred) degree in a technical or business discipline

At least 5-7 years' experience in selling and delivering consulting services (background in selling and delivering consulting services should be extensive and allow for examples of engagements where you were the primary leader of solution sales of more than $500,000 per quarter)

Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence

VoIP, Mobile, and Video background

Understanding of customer communications requirements for enterprise business markets.

Demonstrated ability in developing proposals, creating value propositions, and selling up to seven figure consulting engagements

Effective engagement estimation capabilities

A track record of delivering engagement oversight resulting in on-time, on-budget delivery of contracted services

Proven ability to sell follow-on service engagements to existing clients

Ability to travel frequently (up to 25%) within assigned geography

Pre-Sales quota carrying experience required.

Strong telecommunications background (with telephony and Soft Switch emphasis preferred).

RingCentral product experience and/or relevant experience in key competitor offerings in technology area of emphasis are preferred.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • OracleDatabases
    • ConfluenceManagement
    • MedalliaCMS
    • BoxCMS
    • SalesforceCRM

Location

We are located in the Denver Tech Center.

An Insider's view of RingCentral

How do you collaborate with other teams in the company?

Our product makes collaboration at the core of our company. I like to leverage face-to-face communication and connect directly with other teams to discuss ways that we could be more effective in our hiring strategies. We are the type of company where people actually want to have direct connections because it preserves our values and our culture.

Anthony Smith

Team Lead, GSS Recruiting

How does the company support your career growth?

RingCentral is where I feel my career really took off. The career growth here is personalized, thoughtful, and supported by mentors and management. I love the work that I do and feel like my personality bleeds through into everything I touch. I have never felt so connected to an organization and I know there is only more good things ahead!

Melissa Regan

Manager, Global Onboarding & Enablement

How do you make yourself accessible to the rest of the team?

Being accessible is critical to RingCentral’s culture and success. I ensure I keep my door open and sit on the floor with the team. To me, nothing should prohibit you from being available to your team and others. I am glad to work at a company that gives me the tools and technology to connect - even when I am 300 miles away!

Ayub Mohammed

AVP, Small Business Sales

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered breakfast and lunch daily, as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

At RingCentral, we offer a competitive benefits package including medical, dental, vision, 401K, Employee Stock Purchase Plans and many more perks!

Culture
Volunteer in Local Community
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
Open Door Policy
Diversity
Documented Equal Pay Policy
Dedicated Diversity/Inclusion Staff
Unconscious Bias Training
Someone's Primary Function is Managing the Company's Diversity and Inclusion Initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team Workouts
Besides RingCentral's onsite gym, we do many fitness classes that encompass working together and having fun!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Match Charitable Contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Company-Sponsored Family Events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses.
Lunch and Learns
Acme Co. hosts lunch and learn meetings once per quarter.
Promote from Within
Customized Development Tracks
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