The Production Support Specialist is a critical position within Information Technology
Operations Group. The primary function of this position is to both support end-users and
execute/monitor system jobs on various computer systems in use. Secondary functions include
answering the Production Support phone line/emails, continuous monitoring of program and
server status, providing level 1 help desk support, and reporting of problem status when issues
arise. Due to the critical nature of the role, 24/7 on-call support is required on a rotating basis
with other team members. A majority of the work will be completed during normal business
hours.
Responsibilities
• Create and update Production Support issue tracking for all issues
• Respond to user emails and/or phone calls and help them resolve issues with the
various systems in use at our company
• Monitor job, server, and program status, providing troubleshooting within guidelines
and contacting other team members for next level support
• Execute manual data pulls, file loads and basic, intermediate, and complex processes to
support operational needs for our systems
• Working as part of the IT Applications, Development, and Operations team to solve
problems for and provide necessary services to other departments and field personnel
• Assist development teams with schedule optimization and recommend improvements
as needed
•Assist with production releases
•Develop Powershell, SSIS and Pentaho ETL Transformations
•Develop SSRS Reporting as needed
•Other duties as assigned
Position Requirements
•High School diploma required, College Degree with course work and/or equivalenthands on experience in computer systems support desired
•Basic understanding of PC computers, networks, and communications
•Ability to use Microsoft Office desktop tools and perform routine file systemmaintenance within the Windows environment
•Strong interpersonal skills – including the use of written, electronic, and oralcommunication with a customer service orientation
•Detail oriented; logical and efficient
•Ability to work in a team-oriented, collaborative environment
•Ability to perform on call duties (i.e. computer, on call schedule etc)
•Proficiency in utilizing SQL statements on databases to diagnose issues
•Bonus: Understanding of Powershell development, Required: Willingness to learnPowershell and develop as necessary.
•Bonus: Understanding of SSIS or Pentaho ETL, Required: Willingness to learnSSIS/Pentaho and develop as necessary.
•Bonus: Understanding of SSRS reporting troubleshooting and development. Required:Willingness to learn SSRS and develop as necessary.
General
•Self-motivated and energetic individual. Position will regularly interface withdifferent business units to support application needs
•Team-player that enjoys working with other self-motivated staff