Production Support Applications Engineer
Principal Accountabilities
● Analyze, design, develop, implement and support IT solutions based on business requirements and technical specifications.
● Development includes coding, configuring, testing, troubleshooting, and documenting new and existing applications and systems.
● Follow and refine technical standards and guidelines.
● Create technical specifications and design solutions.
● Interface with business partners and users to develop project requirements and solutions.
● Act as a resource for colleagues.
● Provide informal guidance to junior staff.
● Contribute to process improvements.
Job Complexity
● Requires in-depth knowledge and experience
● Solves complex problems; takes a new perspective using existing solutions
● Works independently; receives minimal guidance
● Acts as a resource for colleagues with less experience
● Represents the level at which career may stabilize for many years or even until retirement
● Uses best practices and knowledge of internal or external business issues to improve products/services or processes
● Typically resolves complex problems or problems where precedent may not exist
● Often leads the work of project teams; may formally train junior staff
● Works independently
Experience / Education
Typically requires a minimum of 8 years of related experience with a 4 year degree; or 6 years and an advanced degree; or equivalent experience.