Production Specialist, Event Services at Zoom Video Communications
Consult with clients on process and best practices when using traditional broadcast AV with Zoom meetings and webinars including cameras, switching systems, & audio flows
Create and customize documentation on a per project basis including signal flow, settings guides and email templates for messaging
Utilize 3rd party applications and systems such as ZoomOSC, Qlab, Isadora & Companion to create automation and production tools for better event management and production.
Create scheduled Zoom meetings and/or webinars while managing pre-determined settings to match the customer’s use-case
Manage Zoom meetings and webinars directly including waiting rooms, un-muting participants, monitoring chat or Q/A, and utilizing Zoom dashboard to monitor meeting health.
Promote secure uses of the Zoom platform while allowing new and creative uses to create engaging audience experiences.
Maintain constant communication and documentation to ensure a smooth, safe and successful event for customers and Zoom.
Potential for on-site event support when schedule and travel restrictions allow
Consistently engage in self-learning and growth surrounding virtual events and Zoom
Ability to work and think independently and ensuring to meet deadlines
Intermediate computer knowledge
Knowledge of advanced signal flow for audio, video and control
Working knowledge of DSP audio flow and tools.
Experience with cloud based audiovisual applications.
Other duties assigned as needed
Minimum of a High School Diploma or equivalent required
Minimum of 5 years of audiovisual experience required
Experience with OSC or related protocols
Experience with show/media control systems and custom automation tools
Formal education in Media or related field preferred
Exceptional communication, organizational, and writing skills
Attention to detail, ability to prioritize work, and strong time management skills are required
Possess excellent verbal and written communication skills, including ability to present to customers and key decision makers
Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
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