Product Support Specialist

| Greater Boulder Area
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About Us

Arryved Inc. is a Boulder-based company specializing in Point-of-Service for craft breweries, restaurants and other craft destinations. We operate in hundreds of establishments across the country, with many of the top craft establishments using our platform. You've probably seen our system in use at craft destinations nationwide—or maybe you've used the Arryved mobile app yourself.  At our core we use software to build excellent customer experiences on both sides of the counter, from being the central hub of the restaurant/taproom and back-of-house, to online sales and mobile guest experiences. We believe that nothing is worth doing unless it aligns with your customer experience and is done right, no matter the cost.

 

About You

We want someone as passionate about service as we are, and equally as passionate about ensuring we’re building a product that our customers are excited about. We are looking to hire a Product Support Specialist.

 

Have a passion for the brewery industry and the technical “know how” to help our customers succeed? Have experience working in a taproom or restaurant and found yourself the “go to” team member for POS or systems issues? Have experience providing technical support but ready to try a new exciting industry? If you said yes to any of these questions, keep reading.

 

Must Haves

  • Comfortable learning new tools and technology

  • Can communicate clearly and precisely, both verbally and in writing

  • Self-driven, can operate independently, and respond to unexpected situations with confidence

  • Strong critical thinking skills

  • Able to manage multiple competing priorities

  • Develop and maintain outstanding customer relationships

  • Adaptable and creative

  • Ability to work “on call” and odd hours, including evenings and weekends

 

Expectations

  • On-call responsiveness to support inquiries, both virtually and in-person

  • Managing, maintaining, and troubleshooting hardware and software across sites

  • Setting up and installing hardware

  • Inputting data for client sites

  • New customer launch support

  • Public speaking skills / leading training sessions

  • Managing multiple projects simultaneously

  • Researching alternative solutions for problems as they appear

  • Creating guides and documentation for users

  • Working productively with the engineering team to translate user requests into workable solutions

  • Communicating technical details to users in layman’s terms

  • Constantly seeking to improve

  • Able to travel <10%

  • Able to embrace new responsibilities


 

Nice to Have

  • Experience with Android OS

  • Experience with Apple OS

  • Experience with Google Apps

  • Experience with various Point of Sales

  • Experience in a taproom/restaurant setting

  • Experience with HTML/CSS

 

Details

  • Headquarters in Boulder CO.  

  • You will be expected to participate in virtual team meetings daily and occasionally in person.

  • Salary is $45,000 - $55,000 DOE

  • Benefits Include Healthcare, Dental, Vision, 401k (plus match), PTO, Parental leave, Disability & Basic Life, Volunteer Day and 13 paid holidays

 

Arryved is a family-friendly workplace dedicated to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.

 

Please send resumes to [email protected]. Include Position Title in Subject Line

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • Google AnalyticsAnalytics
    • WordpressCMS
    • PipedriveCRM
    • ZohoCRM
    • MailChimpEmail
    • SendGridEmail

Location

We are in a great location off the Boulder bike paths, next to the Valmont dog park and bike park.

An Insider's view of Arryved

What are some social events your company does?

We have a standing daily happy hour at the in-office bar, The Punctured Monkey. Grab a beer, kombucha or sparkling water and catch up with your team. It's a great opportunity to connect in a casual setting.

Alex Ostler

Head of Marketing

What does your typical day look like?

A typical day is never that, but keeping things moving and collaborating with staff on their needs and thoughts is something I enjoy. Also, keeping the fridge filled with yummies to help get through the day is always a priority.

Tom Brophy

Facilities Manager

How do you make yourself accessible to the rest of the team?

When we say that we are a "service forward" organization, we mean that. As a leader, I feel my job is to empower all of our employees to be their best most authentic selves in the work place. That doesn't happen if the leadership team is invisible and unavailable. At Arryved we are always available to our teams and to our customers.

Nancy

President and Chief Growth Officer

What are Arryved Perks + Benefits

Arryved Benefits Overview

A commitment to Diversity, Equity & Inclusion
Medical, Dental, Vision, 401k+match, generous PTO and holidays
Great team culture

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Arryved provides employees with a 401(k) matching plan managed by Guideline. We match up to 4% of an employee's annual gross pay.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Arryved also provides 8 weeks of leave for the secondary caretaker.
Remote Work Program
Hybrid work from home and office
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Arryved sponsors family oriented events twice a year – once in the summer and once in the winter!
Vacation & Time Off Benefits
Generous PTO
Arryved employees receive between 15 and 25 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Employees use sick time or work from home as needed.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Parking is provided on site. Bus passes are available if desired.
Company Outings
Stocked Kitchen
Arryved has a fully stocked kitchen including unlimited snacks, coffea, tea, and all the flavored LaCroix you can handle.
Some Meals Provided
Parking
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
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