Product Support Representative II at FIS
Position Type :
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Commerce/Business
Travel Percentage :
Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
ABOUT THE TEAM:
FIS is looking for a Product Support Representative II to join our team. As a Product Support Representative II, you will work with an exciting and collaborative team. We are passionate about our work and take a client-first approach to everything we do. There are great opportunities for learning within this group.
WHAT YOU WILL BE DOING?
Provide business/system analysis and issue management services for FIS InTrader’s bank Capital Market Operations customers and serve as a liaison between FIS InTrader and our clients.
Develop an expertise in FIS’s InTrader application.
Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
Provides in-depth product support to FIS clients by recording, evaluating, recreating issues in test environment and prioritizing client business/software issues.
Prepare detailed problem analysis for internal departments to further research application issues.
Troubleshoots problems with malfunctioning software applications and recommends corrective action.
Deliver corrective workflow measures to clients for reported problems.
Manage customer expectations regarding the response and resolutions to issues reported.
Working in a ticketing system, documents customer information and recurring business/application issues to support product quality programs and product development.
Identifies/documents how applications and systems interact to support business processes.
Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
Monday – Friday 7:30a/8:00 a.m. CT to 5:00 p.m. CT
WHAT YOU BRING:
The ideal candidate will have 2+ years of prior banking or finance related experience, knowledge of FIS products/services, and strong customer service/technical skills
Excellent written and verbal communications skills for documenting & communicating client reported issues
Detailed orientated, strong analytical and problem-solving skills
Ability to successfully manage multiple issues
Organizational and time management skills
Self-starter, ability to work independently
Comfortable working with computers & variety of applications. Knowledge of MS Office (Word, Excel, Outlook, Teams)
Prior banking related fixed income securities processing or finance related experience helpful
WHAT WE OFFER YOU:
At FIS, we value new ideas and we pride ourselves on providing a wide-range of opportunities for professional growth in a face-paced environment. FIS offers an open-minded collaborative culture with enthusiastic technologists. A true partner. We are dedicated to our team members and our customers equally. We strive to create an environment to help you succeed.
Additional Perks and Benefits such as:
Company Paid Volunteer Day
A generous paid time off program in which the benefits increase along with your tenure
Health coverage offered for you and your family through Health/Vision/Dental/Insurance plans
401K with company contribution and Employee Stock Purchase Program with company match
FIS Gives Back Program – charitable events and activities to help support our local community
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.