Product Operations and Support Associate at Guild Education

| Greater Denver Area
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Guild is hiring for a Product Operations and Support Associate for Guild’s Learning Marketplace Product team, supporting partner product delivery and internal operations for academic partners and supporting their relationship with Guild.

In this role, you'll ensure that "it works" - doing whatever it takes to connect the dots between partner and Guild systems, enabling seamless student experiences as we scale technology products for our academic partners in 2020 and beyond.

As a Product Operations and Support Associate you will: 

  • Be a key member of the Learning Marketplace Product team helping to prioritize feature additions, modifications and bug fixes.
  • Lead product training and on-boarding for new partners and end users. 
  • Deliver responsive, high quality support for users of the product and internal partners, coordinating resolution of interface bugs and data issues. 
  • Lead operational delivery for your product within the Learning Marketplace, including working with the business intelligence and data quality teams to identify and diligence issues, identifying and defining where operational processes are sufficient or needed to supplement the technology, and piloting operations solutions to serve as prototypes for future product enhancements. 
  • Manage the review and analysis of data between our academic partners and Guild systems to ensure accuracy and inform new product updates.
  • Partner closely with Technical Program Management, Marketplace Operations + Payments, Account Management, and Marketplace Delivery organizations to ensure timely and effective launches of new partners and re-launches of current partners. 
  • Support the product release lifecycle, including elements such as ensuring release quality, producing product update notes, and product marketing for feature changes and additions. 

You are a strong fit for this role if you have:

  • 2+ years of total experience in similar or related roles, preferably in dynamic cross-functional organizations where high-touch, long-term relationships were essential to the business’ success
  • A high attention to detail; ability to manage high-level process planning and execution down to the small details
  • Existing experience with, or a passion for, learning how technology, operations and partnerships should partner together to deliver outcomes
  • Excitement to learn how to develop strong relationships, inspire confidence, and communicate effectively while under pressure - balancing confidence, humility, and diplomacy
  • A structured, analytical, systems and process-oriented mindset.  You can simplify and present complex problems and issues in an easy-to-understand manner, review existing products & process, identify gaps and opportunities, and provide recommendations for improvements
  • Ability to review and analyze customer data to increase partner satisfaction and expedite downstream processes
  • Something else? Wonderful, we’re curious to learn more about you!

About Guild:

Guild is increasing economic mobility for working adults by partnering with the largest employers in the country to offer education as a benefit to their employees via our marketplace of nonprofit universities and education institutions. Guild’s proprietary technology platform facilitates the administration of this innovative benefit and our team of coaches helps each employee navigate the path back to school, providing individualized support from day one through program completion. 

We also just became the latest female-led company to hit a $1billion valuation and the only B-corp with those qualifications.  Our Series D round was led by Ken Chenault, General Catalyst Partners chairman and former CEO of AMEX, and joined by Emerson Collective, LeadEdge Capital, and Iconiq. 

Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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Location

Our downtown Denver office is easily accessible via public transportation, with plenty of restaurants in the surrounding area.

An Insider's view of Guild Education

What’s the vibe like in the office?

We're fast-paced and got a little bit of a startup vibe, so there's always plenty to learn from and grow!People are collaborative and ready to bring their knowledge, experience, and ideas to the table to make sure we're doing right by each other and our students.As hard-working as everyone is, you can also be rest assured we also love to celebrate!

Kendry

Bilingual Student Success Advisor

How do you collaborate with other teams in the company?

We're incredibly cross functional and believe heavily in developing and cultivating strong relationships not only with our external partners, but internally across and within departments as well. One of my favorite traditions is that each new hire at Guild is given a coffee card when they start to encourage them to grab coffee with others and get t

Annie

Partner Marketing, Employer Success

How has your career grown since starting at the company?

Since my humble beginning as a Guild Intern, I have had opportunities afforded to me that stretch me in ways that align with my values and push me to be a little uncomfortable while still having welcome support. I’m now in a position where I get to learn first-hand from experts that I don’t believe I was qualified for before working at Guild.

Paco

Senior Associate of University Operations

What kinds of technical challenges do you and your team face?

My team works on ensuring that new users can find what they need and engage with our platform easily. Many of the technical challenges we face involve scaling the early-stage version of Guild’s app into something more flexible for our next growth phase. We deal with the difficult (but fascinating!) tradeoffs of these decisions every day.

April

Software Engineer

What are Guild Education Perks + Benefits

Guild Education Benefits Overview

At Guild, we’re expanding opportunity for America’s workforce, and we’re committed to doing the same for our own employees by supporting them professionally and personally. Guild offers benefits and perks to support all employees and their families. From $0 medical premiums to a flexible parental leave policy to tuition assistance to company equity for all employees, we have something for everyone at Guild.

Culture
Volunteer in local community
Guild has a yearly "Guild Gives Back" day, where we provide organized volunteer opportunities to all our employees as well as a "12 Days of Giving" around the holidays!
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Guild has a highly diverse management team, with nearly 75% of employees reporting to female leadership.
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
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