Process Optimization Manager at Personal Capital

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Grow your career with a growing organization

Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective, you’ll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.

As Process Optimization Manager at Personal Capital, you will be an integral part of the legal and compliance team dedicated to supporting the business and helping Personal Capital grow responsibly and efficiently. The Process Optimization Manager will report to the Director of Compliance as part of a small, cohesive, and hardworking team. We are seeking a seasoned compliance, audit, or similarly experienced professional who is a passionate team player, is detail-oriented, enthusiastic, diligent, resourceful and wants to be in a fast-paced financial services company. Our ideal candidate will be an auditing, testing, and process optimization expert and have proven experience in evaluating complex processes, understanding process breakdown or weaknesses, and optimizing processes for maximum efficiency and outcome. Specific emphasis or experience with investment advisory services, back office financial operations, and trading is a plus. This is an exciting opportunity for someone to apply and expand their knowledge and expertise in a rapidly growing, technology forward environment. This role will also have the opportunity to be embedded with different areas of the business and become a trusted subject matter expert and quality control leader in the firm.

DUTIES/RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

· Independently review and audit manual or high-risk, high priority reports and processes

· Oversee and leverage technology applications for oversight, auditing, and testing purposes

· Evaluate complex workflow models with ability to troubleshoot, propose and recommend innovative business and technical solutions to improve operational effectiveness

· Monitor and measure the benefits of process improvements

· Partner with internal stakeholders to research, understand, and evaluate financial issues and impact analyses

· Review all error activity and client communication to define a proposed resolution

· Make judgment calls using facts and circumstances within a correction methodology framework

· Assimilate and understand large amounts of data to identify trends/themes and extrapolate on data sets for forward-looking solution preparedness

· Prepare ongoing reporting for senior leadership and cross organizational stakeholders

· Maintain and track process and workflow evolution over time 

· Act as a trusted subject matter and quality control expert

· Participate in complex projects or initiatives

· Develop and oversee training

EDUCATION:

· Bachelor’s degree in business or equivalent experience

QUALIFICATIONS:

· 3-5 years of asset management or financial industry experience (compliance, audit, or testing experience plus)

· Proven understanding of financial industry workflows, operations, and systems

· Strong knowledge of processes and protocols around trading, trade errors, and financial markets

· Proven data analytics and attribution/trend/issue spotting experience

· Expertise in process optimization and process improvement

· Proficiency in MS Word, Excel, and other Microsoft Office applications and experience with financial industry technology applications

· Strong interpersonal skills for interacting with senior management and representing Compliance in meetings, forums, and working groups

· Excellent communication skills (written and verbal) with the ability to anticipate and provide solutions to complicated problems and be capable of presenting them in a clear and compelling manner

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

  • Medical, dental, vision and life insurance
  • Retirement savings – 401(k) plan with generous company matching contributions (up to 5), financial advisory services, potential company discretionary contribution, and a broad investment lineup
  • Tuition reimbursement up to $5,250/year
  • Business-casual environment that includes the option to wear jeans
  • Generous paid time off upon hire – including a paid time off program plus nine paid company holidays and three floating holidays each calendar year
  • Paid volunteer time — 16 hours per calendar year
  • Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
  • Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences and identities such as race, ethnicity, gender, ability, military status and sexual orientation. BRGs play a vital role in educating and engaging our people and advancing our business priorities.

Competitive compensation, includes base salary and eligibility to participate in either an annual bonus program or sales incentive plan, as applicable. Base salary range provided below is a reasonable estimate and final base salary may differ based on the selected candidate’s education, training, experience, licensure requirements, travel requirements and geographic location.

Location

CA Redwood City

Base Salary Range

$ 95,700.00-157,800.00

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • D3JSLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • DB2Databases
    • HiveDatabases
    • MySQLDatabases
    • AWSDatabases
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

Located in the heart of downtown Denver!

An Insider's view of Personal Capital

What are some social events your company does?

We tend to celebrate in big ways. Hitting milestones is exciting for any business, and at Personal Capital we've set aside time to rent out Lucky Strike or take the office out to a Rockie's game to celebrate our success. Our holiday parties are guaranteed to be a good time too!

Will

Sr. Recruiter

How do you collaborate with other teams in the company?

I work with and rely on Data Engineering to provide the data architecture needed for my analyses. I brainstorm promotion ideas with Sales, Marketing, and Product and track results in real-time. My insights and recommendations get presented to upper management to evaluate and implement, ultimately providing business intelligence using data.

Chris

Business Analyst

What are some things you learned at the company?

We want our employees to grow personally and professionally. At Personal Capital, you'll learn that clients always come first. We do all we can to help our clients fulfill their financial goals. That mentality spreads to every facet of your life, outside of work we try to better our community and we take pride in donating our time.

Jordan

Recruiter

How do you make yourself accessible to the rest of the team?

To make sure I'm regularly formally connecting with each member of my team, I schedule bi-weekly check-ins to see how they're feeling about everything from day-to-day challenges to long-term opportunities they want to tackle. In addition to that, we have an open work environment and I sit right in the middle of my team!

Danielle

Manager | Senior Financial Advisor

How would you describe the company’s work-life balance?

With 9 paid holidays, weekends off, and generous PTO, there's a lot of time to enjoy living in Denver. Our Team can be found hitting the slopes every weekend or playing kickball in the Summer.

Meghan

Director of Human Resources: Talent Acquisition, Development, and Retention

What are Personal Capital Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Business resource groups include ALMA: Aspiring Latinos Moving Ahead, BOLD: Black Organization for Leadership Development, EA, Pride, NAMaSTE, VETS, and WEN: Women's Empowerment Network.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
The company matches up to $5000/year per employee for charitable giving.
Child Care & Parental Leave Benefits
Generous Parental Leave
Personal Capital provides 4 weeks of parental leave. In addition, Personal Capital offers supplemental wage replacement for employees who elect to utilize a paid pregnancy disability leave plan.
Flexible Work Schedule
Remote Work Program
Our remote work program includes the option to work from home full-time.
Family Medical Leave
Adoption Assistance
We offer up to four weeks of wage replacement options for employees on parental leave following adoption.
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Our employees receive 16 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications
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