Pie Insurance
Denver, CO

Premium Audit Associate

| Greater Denver Area
Apply now
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Pie Insurance Named a Top Colorado Company 2020
Pie is rated Excellent by our customers on Trustpilot
Check out our great reviews from current and former employees on Glassdoor
Pie raises an additional $127M in funding

Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team of builders, dreamers, and entrepreneurs. So, at the heart of every decision we make is the idea that if it doesn’t serve our clients, it doesn’t serve us. 

As a Premium Audit Associate you’ll be an integral team member in guiding our customers through their workers compensation needs by responding quickly to our customers’ requests, and listening to their concerns. By being the first point of contact, your role must provide an experience that lives into our brand - “as easy as Pie.” A successful Premium Audit Associate will be able to actively listen, seek to understand, find the answers, and guide our clients through audit inquiries. Your confidence will shine through, and your communications (verbal, written, and otherwise) will build confidence and loyalty to Pie. 

Today, all Pie-oneers are working remotely and will continue to do so until it is safe to return to the office. As a remote team member, you will be expected to be available for meetings with team members in other time zones and have access to reliable, high-speed internet.

We will consider this role for continued remote work in the United States once our offices reopen with some travel to Denver and/or DC.

How You'll Do It

  • Provide quality customer service.
  • Ability to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner.
  • Seeks resolution to issues to ensure top customer experience, while also anticipating ways in which to prevent future issues.
  • Advocates for the customer and their perspective as they work with Pie for their workers’ comp needs.
  • Record and organize customer interactions and account changes.
  • Is accurate and efficient in daily tasks and work, including communications, facilitating audit disputes, audit triage requests, and check requests.
  • Adheres to and applies protocols, processes, and guidelines to accomplish daily business activities, including outbound audit compliance calls, downloading of online audit documents, and other projects as assigned.

  • Developing a deep understanding of audit processes & procedures.
  • Strives to meet and go above personal and team targets, goals, and quotas.
  • Ability to learn and follow customer service procedures and policies.

The Right Stuff

  • A high school diploma or GED is required for this position.
  • A bachelor’s degree or equivalent experience with some college coursework is preferred.
  • 1+ years Customer Service or high-volume customer contact preferred.

  • Communication
  • Intermediate: Intermediate communication (written and verbal) skills, to deliver more complex information effectively

  • Problem Solving
  • Intermediate: Intermediate problem solving skills to be able to manage complex tasks and work through to solutions with little guidance and direction.

  • Interdependence
  • Junior: Basic self-direction and responsibility for own tasks, deliverables and timelines

  • Technology Tools
  • G-Suite Tools, Collaboration tools (slack is preferred), basic office equipment.

  • Customer Advocate
  • You are customer-obsessed and willing to do what it takes to understand and meet our customer needs. Your focus is on the customer to listen and understand what is on their mind and what they need.

  • Effective and Efficient 
  • You can skillfully manage multiple systems, platforms, and tasks. You are self-organized and are able to ensure that things are taken care of for our customers and for Pie.

  • Calm Under Pressure
  • You are skilled in calmly defusing difficult situations. You are able to take a frustrated and unhappy customer interaction and situation and turn it into one of mutual understanding, satisfaction, and even loyalty building.
  • Team Mentality
  • We all need help sometime. You thrive in a supportive environment and are able to offer and lend a hand as much as you are willing to ask for help from others. We are all in it together, and you want to be a part of this greater good.

  • Flexible 
  • You embrace change and can manage a level of ambiguity inherent to a growing startup. Fast doesn’t scare you, it inspires you.

  • Learn and Grow
  • You are hungry to learn more, and you look for ways to grow and be a great Pie-oneer for Premium Audit and others. You are willing to do what it takes to get the knowledge and experience, whether it’s from feedback, training, or special projects.

Compensation & Benefits

Our goal is to make all aspects of working with us as easy as Pie. That includes our offer process. When we have identified talent that is a good fit for Pie, we work hard to present an equitable and fair offer. We look at your knowledge, skills and experience along with your compensation expectations and align that with our company equity processes to determine our offer ranges. 

We value and want to support our team members, and are proud to offer a comprehensive compensation package which includes the following:

Compensation Range for position: $20.00 - $23.00/hour

Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. 

Pie Insurance participates in the E-Verify program. Please click here, here and here for more information.

#LI-Remote #LI-JF1

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Where we are

1755 Blake St , Denver, CO 80202

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • MongoDBDatabases
    • MixpanelAnalytics
    • BalsamiqDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen
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What are Pie Insurance Perks + Benefits

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Pie Insurance has a group of Culture Ambassadors from across the organization. This group creates content and hosts activities that reflect our values and foster collaboration, and fun!
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Pie also provides 16 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Pie provides employees with a flexible work schedule that includes Core hours.
Remote Work Program
Pie-oneers can work where they are most productive, whether that's in the office or from home.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Generous PTO policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer team members a parking subsidy.
Relocation Assistance
Home Office Stipend for Remote Employees
All Pie-oneers receive both a one time lump sum stipend when they join Pie as well as a monthly stipend to help them cover any work from home expenses like internet and phone bills.
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available

An Insider's view of Pie Insurance

How does your team reward individual success?

Our Customer Care team rewards success by giving "snaps" in team and company slack channels. We like to verbally recognize people in our team meetings by giving them a shout out and telling them they are valuable to the team and are appreciated! It is important to also be conscious of how people like to be recognized and not put people "on blast".

Seika

Customer Success Working Team Lead

How do you collaborate with other teams in the company?

As a Sales Manager, I work closely with Underwriting & Customer Care on improving our processes to be more efficient from quote to issuance. With Marketing, I help with campaign initiatives to roll out to new and old prospects. I also connect with our UX & Product Teams to provide feedback on ways to enhance our online quote flow for our customers.

Marty

Inside Sales Manager

Jobs at Pie Insurance
14

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Data + Analytics
Dev + Engineer
Marketing
Operations
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Project Mgmt
Sales
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Renewal Underwriting Associate

Pie Insurance
Greater Denver Area
3 hours ago
+43
Pie Insurance Named a Top Colorado Company 2020 Pie is rated Excellent by our customers on Trustpilot Check out our great reviews from current and former employees on Glassdoor Pie raises an additional $127M in funding Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team

Product Marketing Manager

Pie Insurance
Greater Denver Area
3 days ago
+43
Pie Insurance Named a Top Colorado Company 2020 Pie is rated Excellent by our customers on Trustpilot Check out our great reviews from current and former employees on Glassdoor Pie raises an additional $127M in funding Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team

Premium Audit Associate

Pie Insurance
Greater Denver Area
1 week ago
+43
Pie Insurance Named a Top Colorado Company 2020 Pie is rated Excellent by our customers on Trustpilot Check out our great reviews from current and former employees on Glassdoor Pie raises an additional $127M in funding Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team

Senior Filing Analyst

Pie Insurance
Remote
1 week ago
+43
Pie Insurance Named a Top Colorado Company 2020 Pie is rated Excellent by our customers on Trustpilot Check out our great reviews from current and former employees on Glassdoor Pie raises an additional $127M in funding Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team

Senior Technical Project Manager

Pie Insurance
Greater Denver Area
1 week ago
+43
Pie Insurance Named a Top Colorado Company 2020 Pie is rated Excellent by our customers on Trustpilot Check out our great reviews from current and former employees on Glassdoor Pie raises an additional $127M in funding Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team

Senior Engineer in Test

Pie Insurance
Greater Denver Area
1 week ago
+43
Pie Insurance Named a Top Colorado Company 2020 Pie is rated Excellent by our customers on Trustpilot Check out our great reviews from current and former employees on Glassdoor Pie raises an additional $127M in funding Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team

Group Product Manager

Pie Insurance
Greater Denver Area
2 weeks ago
+43
Pie Insurance Named a Top Colorado Company 2020 Pie is rated Excellent by our customers on Trustpilot Check out our great reviews from current and former employees on Glassdoor Pie raises an additional $127M in funding Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team

Engineering Manager

Pie Insurance
Greater Denver Area
2 weeks ago
+43
Pie Insurance Named a Top Colorado Company 2020 Pie is rated Excellent by our customers on Trustpilot Check out our great reviews from current and former employees on Glassdoor Pie raises an additional $127M in funding Pie is transforming small business insurance - starting with workers’ compensation. We are driven by our core values that guide every decision we make, the community we build, and the service we deliver to our small business

Director, Engineering

Pie Insurance
Greater Denver Area
2 weeks ago
+43
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie is transforming small business insurance - starting with workers’ compensation. We are driven by our core values that guide every decision we make, the community we build, and the service we

Premium Audit Specialist

Pie Insurance
Greater Denver Area
2 weeks ago
+43
Pie Insurance Named a Top Colorado Company 2020 Pie is rated Excellent by our customers on Trustpilot Check out our great reviews from current and former employees on Glassdoor Pie raises an additional $127M in funding Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team

Staff Engineer in Test

Pie Insurance
Greater Denver Area
2 weeks ago
+43
Pie Insurance Named a Top Colorado Company 2020 Pie is rated Excellent by our customers on Trustpilot Check out our great reviews from current and former employees on Glassdoor Pie raises an additional $127M in funding Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team

Senior Product Manager II

Pie Insurance
Greater Denver Area
2 weeks ago
+43
Pie Insurance Named a Top Colorado Company 2020 Pie is rated Excellent by our customers on Trustpilot Check out our great reviews from current and former employees on Glassdoor Pie raises an additional $127M in funding Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse

Senior Frontend Engineer

Pie Insurance
Greater Denver Area
3 weeks ago
+43
Pie Insurance Named a Top Colorado Company 2020 Pie is rated Excellent by our customers on Trustpilot Check out our great reviews from current and former employees on Glassdoor Pie raises an additional $127M in funding Pie is transforming small business insurance - starting with workers’ compensation. We are driven by our core values that guide every decision we make, the community we build, and the service we deliver to our small business

Staff Frontend Engineer

Pie Insurance
Greater Denver Area
3 weeks ago
+43
Pie Insurance Named a Top Colorado Company 2020 Pie is rated Excellent by our customers on Trustpilot Check out our great reviews from current and former employees on Glassdoor Pie raises an additional $127M in funding Pie is transforming small business insurance - starting with workers’ compensation. We are driven by our core values that guide every decision we make, the community we build, and the service we deliver to our small business