Premium Audit Associate
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Pie raises an additional $127M in funding
Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team of builders, dreamers, and entrepreneurs. So, at the heart of every decision we make is the idea that if it doesn’t serve our clients, it doesn’t serve us.
As a Premium Audit Associate you’ll be an integral team member in guiding our customers through their workers compensation needs by responding quickly to our customers’ requests, and listening to their concerns. By being the first point of contact, your role must provide an experience that lives into our brand - “as easy as Pie.” A successful Premium Audit Associate will be able to actively listen, seek to understand, find the answers, and guide our clients through audit inquiries. Your confidence will shine through, and your communications (verbal, written, and otherwise) will build confidence and loyalty to Pie.
How You'll Do It
Provide Quality Customer Service
- Ability to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner.
- Seeks resolution to issues to ensure top customer experience, while also anticipating ways in which to prevent future issues.
- Advocates for the customer and their perspective as they work with Pie for their workers’ comp needs.
- Record and organize customer interactions and account changes.
- Is accurate and efficient in daily tasks and work, including communications, facilitating audit disputes, audit triage requests, and check requests.
- Adheres to and applies protocols, processes, and guidelines to accomplish daily business activities, including outbound audit compliance calls, downloading of online audit documents, and other projects as assigned.
Develop a Deep Understanding of Audit Processes & Procedures
- Strives to meet and go above personal and team targets, goals, and quotas.
- Ability to learn and follow customer service procedures and policies.
The Right Stuff
- A high school diploma or GED is required for this position.
- A bachelor’s degree or equivalent experience with some college coursework is preferred.
- 1+ years Customer Service or high-volume customer contact preferred.
- Intermediate: Intermediate communication (written and verbal) skills, to deliver more complex information effectively
- Intermediate: Intermediate problem solving skills to be able to manage complex tasks and work through to solutions with little guidance and direction.
- Junior: Basic self-direction and responsibility for own tasks, deliverables and timelines
- G-Suite Tools, Collaboration tools (slack is preferred), basic office equipment.
- You are customer-obsessed and willing to do what it takes to understand and meet our customer needs. Your focus is on the customer to listen and understand what is on their mind and what they need.
- You can skillfully manage multiple systems, platforms, and tasks. You are self-organized and are able to ensure that things are taken care of for our customers and for Pie.
- You are skilled in calmly defusing difficult situations. You are able to take a frustrated and unhappy customer interaction and situation and turn it into one of mutual understanding, satisfaction, and even loyalty building.
- We all need help sometime. You thrive in a supportive environment and are able to offer and lend a hand as much as you are willing to ask for help from others. We are all in it together, and you want to be a part of this greater good.
- You embrace change and can manage a level of ambiguity inherent to a growing startup. Fast doesn’t scare you, it inspires you.
- You are hungry to learn more, and you look for ways to grow and be a great Pie-oneer for Premium Audit and others. You are willing to do what it takes to get the knowledge and experience, whether it’s from feedback, training, or special projects.
Communication
Problem Solving
Interdependence
Technology Tools
Customer Advocate
Effective and Efficient
Calm Under Pressure
Team Mentality
Flexible
Learn and Grow
Compensation & Benefits
- Competitive salary
- A piece of the Pie (in the form of stock options)
- Comprehensive health plans
- Generous PTO
- Paid sick leave
- Future focused 401k match
- Our core values are more than just a poster on the wall; they’re tangibly reflected in our work and recognized with our monthly culture award.
- Generous parental leave
Our goal is to make all aspects of working with us as easy as Pie. That includes our offer process. When we have identified talent that is a good fit for Pie, we work hard to present an equitable and fair offer. We look at your knowledge, skills and experience along with your compensation expectations and align that with our company equity processes to determine our offer ranges.
We value and want to support our team members, and are proud to offer a comprehensive compensation package which includes the following:
Compensation Range for position: $20.00 - $23.00/hour
Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.
Pie Insurance participates in the E-Verify program. Please click here, here and here for more information.
This role has the option to be hybrid or remote. Hybrid work locations provide team members with the flexibility of working partially from our Denver or DC office and from home. Remote team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet.
#LI-Remote #LI-JF1 #BI-Remote
