ABOUT CONGA/APTTUS

Our new company (Conga) was created on May 7, 2020 with the merger of Conga and Apttus. The combining of these two companies creates a leader in mission-critical business process solutions, allowing both small and large companies to modernize their business processes.

Together, the new Conga is poised to provide the most complete offering in the market to digitally transform the foundational elements of business -- documents like quotes, contracts, and the processes that surround them -- to achieve commercial excellence.

For more information on the new Conga, please visit our newsroom at: 

https://conga.com/press-release/apttus-conga-form-new-technology-leader-to-digitally-tranform-commercial-operations

Practice Director

Conga is seeking a Practice Director to join our team in either our Broomfield office or remotely. As a Practice Director within Professional Services you will be responsible for growing and managing a professional services delivery team. Your team will be accountable for providing project management and delivery oversight for a team of people consulting with Conga’s growing customer and partner base on the design, implementation, and on-going support of Conga’s full suite of products and services. You will also be responsible for managing and handling account escalations as well as providing the required pre-sales support. You will be responsible for ensuring on-time, high-quality deliverables, as well as high levels of client satisfaction. You will be responsible for effectively leading and managing your group in all facets of customer project management including developing project scope, timelines, budgets, deliverable schedules, and allocation of resources. You will also be responsible for identifying opportunities with existing Conga customers for additional services. 

Primary Responsibilities Include:

• Help build Practice by establishing processes, procedures, templates for pre-sales through delivery while supporting Sales team in a pre-sale support capacity.
• Hire and train staff of project managers managing 70%+ billable utilization for your team
• Manage, mentor and provide coaching to a team of direct reports.
• Manage and build client relationships with key decision makers from project inception to post-implementation; ensure customer satisfaction.
• Manage account and customer escalations; facilitate on-site client meetings where needed; articulate issues and resolution options clearly and succinctly. 
• Oversee installation and client acceptance of Conga product suites.
• Monitor on-site and remote day-to-day activities between client and Conga personnel.
• Interact with sales, systems engineering, and product development to ensure continuity between the organizations.
• Plan and manage service schedules and budget.
• Provide weekly status reports and project updates to Senior Professional Services Management.
• Provide pre-sales support and look for opportunities to upsell into existing clients.
• Assume areas of ownership within Professional Services department for internal and external development of staff, processes, procedures, methodologies, areas of excellence.

Required Skills/Experience:

• A proven leader with 5+ years’ experience managing people.
• 7+ years’ experience in Professional Services, Support or Consulting in the Enterprise Software space. Preferably managing a range of implementations sizes from small to large scale enterprise level
• A minimum of 5+ years’ experience in managing software as a service (SAAS) deployments representing companies such as WebEx, Salesforce.com, Oracle, Ultimate Software, and Sage.
• Proven track record of developing and maintaining profitable and reference-able customer relationships
• Confirmed experience to proactively identify, assess, and mitigate risks during bid development and project execution; manage delivery of projects; identify, develop, and close services engagements; develop winning and profitable proposals
• Demonstrate and ensure timely and thorough communication of strategy, deliverable status, and results
• Ability to evaluate market reactions to Professional Services and provide input into strategy to meet changing market and competitive conditions
• Past experience in measuring progress of programs against established objectives such as revenue, expense management, utilization metric, delivery quality, and customer satisfaction
• Services relevant examples of monitoring results and taking corrective action to ensure the achievement of the objectives, within budget
• Prepare and present business reports - past performance against plan and setting future direction for revenue growth
• Past escalation point experience for all implementation issues with decision maker for resolution
• Ability to build out value proposition presentations and package offerings for Professional Services during pre-sales cycle at prospects location addressing all facets of the implementation process
• Past experience and responsibility for contract review, negotiation, and approval of all Professional Service implementations
• Excellent communication skills both written/oral; excellent presentation and facilitation skills.
• PMP certification a plus.
• Salesforce.com implementation experience a plus
• Potential travel as needed

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Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process. 

All your information will be kept confidential according to EEO guidelines.