Performance Specialist

| Greater Denver Area
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The Position

We are looking for a full-time employee to serve as a Performance Specialist. The Performance Specialist’s primary responsibility is to respond to homeowners’ requests to improve the performance of their vacation rental property. You will coach owners on how to ensure their properties meet Evolve’s 4 Core Standards: Safe, Clean, Guest Ready and As Advertised. Lastly, the role will assist homeowners with their requests to leave the Evolve Network.

Responsibilities

  • Interpret internal and external data to analyze a listing’s status compared to the market
  • Collaborate with Regional Performance Managers, Revenue Management, and Business Intelligence teams to create suggestions for increased overall performance
  • Develop creative strategies to drive booking performance
  • Consult with homeowners on best practices for a successful vacation rental operation
  • Give homeowners a timely response to performance questions
  • Respond to homeowner resignation requests

Qualifications

  • Previous customer service experience required
  • Four-year undergraduate degree preferred
  • Salesforce experience preferred
  • Excel experience preferred
  • Detail oriented, skilled at prioritizing work, and capable of managing your time independently
  • You enjoy speaking with clients and acting as a consultant/advisor on the industry’s best practices
  • Clear and concise communicator that is comfortable diffusing tension
  • Empathetic listener who can quickly build rapport
  • Able to operate in uncharted territory where an answer may not be readily available and requires additional research

A Little About Us

Evolve Vacation Rental Network is a high growth, Denver-based startup that is redefining vacation rental management and we’re looking for a smart, passionate, and entrepreneurial individual to join us.

Our team is on a mission to make vacation rental easy for everyone. We provide homeowners with the easiest and most effective way to generate rental income, while offering travelers the world's best booking experience.

We're conveniently located in Downtown Denver offering easy access to the Cherry Creek Bike Path, RTD Light Rail, as well as all the great restaurants, cafes, and coffee shops the city has to offer! Oh, and we also like to have a lot of fun.

  • Benefits - You’ll receive competitive pay, a health insurance package that includes dental, vision, life and disability coverage. Evolve also offers a 401(k), pre-tax commuter discounts, and equity in the company.
  • A Voice - Our innovation framework encourages you to pitch ideas and make real changes at Evolve. Employees are the driving force behind internal process improvements.
  • Career Growth - We are committed to creating growth opportunities for every employee at Evolve. Our leadership and management teams are dedicated to developing top talent who have a true earn-it mentality!
  • Community - It’s easy to make friends at Evolve, and we work hard to keep our community strong. There are two monthly all-company sessions as well as company-sponsored events throughout the year.
  • Transparency - Every month, our co-founders tell us how the company is performing, explain where we’re headed next, and recognize team members for jobs well done.
  • Hands-on Education - We learn every day, and we expect you to, too. We can’t wait to hear your ideas for how to improve Evolve, and we’ll gladly help you access the resources and develop the skills and you need to reach your career goals.

Evolve Vacation Rental Network is an equal opportunity employer.

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Location

Our office is located in Downtown Denver surrounded by the best the city has to offer. With our flexible remote work policy, our teammates are free to work in person in our Colorado space or remotely from home in 48 approved states.

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