Department Summary
DISH is a Fortune 250 company with more than $13 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service - Sling TV - that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win - it's in our DNA. We're looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
Job Duties and Responsibilities
DISH is looking for an IT Technician-AV Specialty who will be responsible for handling tier 2 and higher problems including expert-level troubleshooting and analysis methods. The IT Technician is an expert in their field and is responsible for research and development of solutions to new or old issues.
Key responsibilities:

• Defines problem areas on various teams, departments, or enterprise levels and recommends changes needed to increase productivity and efficiency through hardware and software assessments.
• Proactively monitor, maintain, and tune systems (through automation where possible) in an effort to provide maximum uptime.
• Works closely with 3rd party software/hardware vendors to improve their products, fix bugs and add features for business partners.
• Provides training, mentoring, and documentation to all support departments throughout the enterprise on best practices and functionality; serves as top-tier escalation POC for all environmental or end-user-related issues.
• Analyze current processes and procedures to maintain them or make recommendations to promote effective operations within and between departments; assist in defining, improving, and documenting those processes.
• Creation of both written and verbal communication that includes: e-mail, procedural documents, processes, reports, and presentations to a variety of audiences.
• Strong customer service skills; friendly, approachable, and motivated with a strong work ethic and good customer service skills; a team player who can work effectively with all levels of company personnel.

• Knowledge of current MacOSX, Windows 10, Google G-Suite, Windows Active Directory, iOS, Android, and MS Office.

Skills, Experience and Requirements
Experience: 2+ years related experience and/or training; or equivalent combination of education and experience.
Skills and qualifications:

• Experience working with a wide range of audio and video equipment.
• Knows and applies the fundamental concepts, practices, and procedures related to computer hardware support in an enterprise environment.
• Ability to troubleshoot and assess virtual meeting equipment
• Comprehensive knowledge of audio and video cabling and wiring.
• Strong analytical, problem-solving, and project management skills.
• Excellent written and verbal communication skills including presentation and interpersonal skills;
• with emphasis on a strong customer service-focused personality.
• Ability to effectively respond to and interact with all levels of organizational staff within the IT department and across the organization.
• Ability to effectively respond to and interact with all levels of organizational staff within the IT department and across the organization.
• Displays strong initiative for anticipating and meeting business demands, an ability to thrive in a fast-paced and uncertain environment, a high level of intellectual curiosity, and a focus on generating results.
• Self-motivated and the ability to work with autonomy; the desire to seek the source of a problem and the capability to ask the questions necessary to identify the root cause.
• Ability to create and maintain various documentation/procedures for internal team, support team, end users, and executive leadership.
• Ability to read, analyze and interpret general business/technical forums, industry news, and technical procedures.
• Ability to work individually and in a team environment.
• Ability to prioritize, organize, and meet deadlines and target completion dates.

Working attire: Business casual
The physical demands described here are representative of those that an employee may encounter and are listed to show what may be necessary to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent use of hands, sit and/or stand continuously for extended periods; and reach with hands and arms, bend, move, or crawl into small spaces
• Frequently lift to 50 lbs.

Salary Range
Compensation: $60,350.00/Year - $71,000.00/Year
Compensation and Benefits
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.