Pie Insurance
Denver, CO
Remote

Payroll Partner Operations Manager

| Greater Denver Area | Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team of builders, dreamers, and entrepreneurs. So, at the heart of every decision we make is the idea that if it doesn’t serve our clients, it doesn’t serve us. 

The Payroll Partner Operations Manager is responsible for managing a team of operations team members who are responsible for servicing Pie’s payroll partners. This team is composed of underwriters, underwriting, partner experience and customer success associates. The Payroll Partner Operations Manager drives the team to efficiently issue policies, underwrite submissions and support payroll partner sales agents. This role will also lead the team to develop new processes, suggest product changes and develop other initiatives to grow the payroll segment. The Payroll Partner Operations Manager must be capable of taking the company in new directions specific to payroll while ensuring the needs of current partners are met. This role requires strong interpersonal skills, a metrics-based approach to operations and the ability to influence across departments. This individual must also be capable of representing Pie to and interfacing with senior management of payroll partners.

This role has the option to be a hybrid or fully-remote position. Hybrid roles provide team members with the flexibility of working partially from our Denver or DC office and from the team member's home. Remote team members must be in the United States, and are expected to be available for meetings with team members in other time zones and have access to reliable, high-speed internet. This role may travel occasionally to our Denver or DC office. 

How You'll Do It

  • Direct team’s underwriting functions:
  • Ensure underwriters are meeting or exceeding targeted service levels.
  • Ensure underwriters/UAs are following guidelines and procedures, while also evaluating processes and implementing improvements to better serve payroll partners.
  • Assist with underwriting questions or risk evaluation as necessary.
  • Coordinate "load balancing" with other UW teams as necessary to meet SLAs.
  • Ensure the team is trained and up to date on product appetite, pricing models, etc.

  • Direct team’s customer success functions:
  • Ensure customer success team members are meeting or exceeding targeted service levels.
  • Ensure customer success team members are following CS guidelines and procedures, while continually evaluating processes and implementing improvement to better serve payroll partners.
  • Assist with customer issue resolution as necessary.
  • Coordinate "load balancing" with other CS teams as necessary to meet SLAs.
  • Ensure the team is trained and up to date on processes, guidelines, etc.

  • Manage Partner Experience Specialist(s):
  • Manage PX Specialists to ensure timely turnaround and resolution of partner issues.
  • Gather additional feedback from partners to improve Pie’s share of partner business.
  • Develop and implement new ways to efficiently meet the needs of our Partners and grow Pie's share of their business.

  • Incorporate payroll partner feedback into new initiatives:
  • Be the primary operational representative to payroll partners.
  • Gather feedback from both internal teams and payroll partners to improve conversion rate, operations, etc.
  • Work across departments to implement new processes, products or services specific to the payroll channel.
  • Provide reporting of data and benchmarking to Pie leadership.
  • Research competitive payroll offerings maintain knowledge of industry trends.

  • General Team Leadership
  • Develop goals and metrics for team members and coach team members to meet or exceed performance indicators. Set clear expectations for deliverables and assign priorities that support the goals of the business. 
  • Develop incentive plans for Partner Experience Specialists.
  • Conduct interviews, make hiring decisions and coach underperforming team members.
  • Provide regular and frequent training to Payroll Partner Ops Team, update training and SOP materials. 
  • Facilitate cross functional teamwork and collaboration. 

The Right Stuff

  • Bachelor's Degree or equivalent experience with some college coursework is required. 
  • A minimum of 6-years insurance experience required. 
  • A minimum of 4-years experience managing an insurance underwriting or customer service department required.
  • Experience in workers compensation or other business lines preferred.
  • Intermediate communication (written and verbal) skills, to deliver more complex information effectively.
  • Intermediate problem solving skills to be able to manage complex tasks and work through to solutions with little guidance and direction.
  • Advanced leadership skills with experience leading teams of various skilled team members through complex service and operational deliverables.
  • Key knowledge of service metrics and how to apply them.
  • Knowledge of insurance underwriting and/or customer experience operations, best practices and processes required.
  • Strong analytical skills: take various data points, interpret them, and create deliverables and action items.
  • Ability to analyze current operations and develop options for improved efficiency, conversion or cost reduction.
  • G-Suite Tools, Collaboration tools (Slack is preferred).
  • Experience in SPG, Looker, and/or Salesforce highly preferred.

Pie Perks

  • Competitive salary
  • A piece of the Pie (in the form of stock options)
  • Comprehensive health plans
  • Generous PTO 
  • Paid sick leave 
  • Future focused 401k match
  • Our core values are more than just a poster on the wall; they’re tangibly reflected in our work and recognized with our monthly culture award. 
  • Generous parental leave

Compensation & Benefits 

Our goal is to make all aspects of working with us as easy as Pie. That includes our offer process. When we have identified talent that is a good fit for Pie, we work hard to present an equitable and fair offer. We look at your knowledge, skills and experience along with your compensation expectations and align that with our company equity processes to determine our offer ranges. 

We value and want to support our team members, and are proud to offer a comprehensive compensation package which includes the following:

Compensation Range for position: $105,000 - $140,000

Other Benefits: Each year Pie reviews Company performance and may grant discretionary bonuses to eligible team members.

Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

Pie Insurance participates in the E-Verify program. Please click here, here and here for more information.

Our Achievements

Pie Insurance Named a Top Colorado Company 2020
Pie is rated Excellent by our customers on Trustpilot
Check out our great reviews from current and former employees on Glassdoor
Pie raises an additional $127M in funding

See More
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Where we are

1755 Blake St , Denver, CO 80202

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • MongoDBDatabases
    • MixpanelAnalytics
    • BalsamiqDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen
Previous
Next

What are Pie Insurance Perks + Benefits

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Pie Insurance has a group of Culture Ambassadors from across the organization. This group creates content and hosts activities that reflect our values and foster collaboration, and fun!
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Pie also provides 16 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Pie provides employees with a flexible work schedule that includes Core hours.
Remote Work Program
Pie-oneers can work where they are most productive, whether that's in the office or from home.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Generous PTO policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer team members a parking subsidy.
Relocation Assistance
Home Office Stipend for Remote Employees
All Pie-oneers receive both a one time lump sum stipend when they join Pie as well as a monthly stipend to help them cover any work from home expenses like internet and phone bills.
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available

An Insider's view of Pie Insurance

How does your team reward individual success?

Our Customer Care team rewards success by giving "snaps" in team and company slack channels. We like to verbally recognize people in our team meetings by giving them a shout out and telling them they are valuable to the team and are appreciated! It is important to also be conscious of how people like to be recognized and not put people "on blast".

Seika

Customer Success Working Team Lead

How do you collaborate with other teams in the company?

As a Sales Manager, I work closely with Underwriting & Customer Care on improving our processes to be more efficient from quote to issuance. With Marketing, I help with campaign initiatives to roll out to new and old prospects. I also connect with our UX & Product Teams to provide feedback on ways to enhance our online quote flow for our customers.

Marty

Inside Sales Manager

Jobs at Pie Insurance
27

All Jobs
All Jobs
Data + Analytics
Dev + Engineer
HR + Recruiting
Marketing
Operations
Product
Project Mgmt
Sales
Tap to close

Product Marketing Manager

Pie Insurance
Greater Denver Area
11 hours ago
+43
Pie Insurance Named a Top Colorado Company 2020 Pie is rated Excellent by our customers on Trustpilot Check out our great reviews from current and former employees on Glassdoor Pie raises an additional $127M in funding Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team

Business Development Sales Manager

Pie Insurance
Remote
1 day ago
+43
Pie Insurance Named a Top Colorado Company 2020 Pie is rated Excellent by our customers on Trustpilot Check out our great reviews from current and former employees on Glassdoor Pie raises an additional $127M in funding Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team

Payroll Partner Operations Manager

Pie Insurance
Greater Denver Area
1 day ago
+43
Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team of builders, dreamers, and entrepreneurs. So, at the heart of every decision we make is the idea that if it doesn’t serve our clients, it doesn’t serve us.  The Payroll Partner Operations Manager is responsible for

Senior Data Engineer

Pie Insurance
Greater Denver Area
2 days ago
+43
Pie Insurance raises an additional $118M in funding Pie Insurance Named a Top Colorado Company 2020 Pie is rated Excellent by our customers on Trustpilot Check out our great reviews from current and former employees on Glassdoor Pie raises an additional $127M in funding Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance.

VP of People Operations

Pie Insurance
Greater Denver Area
5 days ago
+43
Pie Insurance Named a 2021 Leading Place to Work in Colorado by The Denver Post and The Denver Business Journal Built In Honors Pie Insurance in its Esteemed 2021 Best Places To Work Awards Pie Insurance raises an additional $118M in funding Pie is rated Excellent by our customers on Trustpilot Check out our great reviews from current and former employees on Glassdoor Pie raises an additional $127M in funding Pie Insurance is an insurtech

Premium Audit Associate

Pie Insurance
Greater Denver Area
5 days ago
+43
Pie Insurance Named a Top Colorado Company 2020 Pie is rated Excellent by our customers on Trustpilot Check out our great reviews from current and former employees on Glassdoor Pie raises an additional $127M in funding Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team

Business Development Representative

Pie Insurance
Greater Denver Area
6 days ago
+43
Pie Insurance Named a Top Colorado Company 2020 Pie is rated Excellent by our customers on Trustpilot Check out our great reviews from current and former employees on Glassdoor Pie raises an additional $127M in funding Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team

Senior Filing Analyst

Pie Insurance
Remote
6 days ago
+43
Pie Insurance Named a Top Colorado Company 2020 Pie is rated Excellent by our customers on Trustpilot Check out our great reviews from current and former employees on Glassdoor Pie raises an additional $127M in funding Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team

Senior Technical Project Manager

Pie Insurance
Greater Denver Area
6 days ago
+43
Pie Insurance Named a Top Colorado Company 2020 Pie is rated Excellent by our customers on Trustpilot Check out our great reviews from current and former employees on Glassdoor Pie raises an additional $127M in funding Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team

Engineer in Test

Pie Insurance
Greater Denver Area
1 week ago
+43
Pie Insurance Named a Top Colorado Company 2020 Pie is rated Excellent by our customers on Trustpilot Check out our great reviews from current and former employees on Glassdoor Pie raises an additional $127M in funding Software Development/Design Engineers in Test (SDETs) are driven by engineering excellence, write code that is a joy for other engineers to maintain, and demonstrate an unrelenting focus on their customers. SDETs solve problems

Senior Engineer in Test

Pie Insurance
Greater Denver Area
1 week ago
+43
Pie Insurance Named a Top Colorado Company 2020 Pie is rated Excellent by our customers on Trustpilot Check out our great reviews from current and former employees on Glassdoor Pie raises an additional $127M in funding Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse

Business Development Associate

Pie Insurance
Remote
1 week ago
+43
Pie Insurance Named a Top Colorado Company 2020 Pie is rated Excellent by our customers on Trustpilot Check out our great reviews from current and former employees on Glassdoor Pie raises an additional $127M in funding Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team

Group Product Manager

Pie Insurance
Greater Denver Area
1 week ago
+43
Pie Insurance Named a Top Colorado Company 2020 Pie is rated Excellent by our customers on Trustpilot Check out our great reviews from current and former employees on Glassdoor Pie raises an additional $127M in funding Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team

Director of Engineering

Pie Insurance
Greater Denver Area
1 week ago
+43
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie is transforming small business insurance - starting with workers’ compensation. We are driven by our core values that guide every decision we make, the community we build, and the service we

Engineering Manager

Pie Insurance
Greater Denver Area
1 week ago
+43
Pie Insurance Named a Top Colorado Company 2020 Pie is rated Excellent by our customers on Trustpilot Check out our great reviews from current and former employees on Glassdoor Pie raises an additional $127M in funding Pie is transforming small business insurance - starting with workers’ compensation. We are driven by our core values that guide every decision we make, the community we build, and the service we deliver to our small business

Data Engineer

Pie Insurance
Greater Denver Area
1 week ago
+43
As a Data Engineer at Pie Insurance, you’ll be a member of the team responsible for transforming the commercial insurance market by delivering best-in-class data architecture solutions and driving more accurate data-driven decision making. Our team is looking for an experienced data engineer. We expect you’ll have spent at least 3 years in the data warehouse and/or data analytics space. Of course, you’ll also need certain skills and abilities to do the work.

Premium Audit Specialist

Pie Insurance
Greater Denver Area
2 weeks ago
+43
Pie Insurance Named a Top Colorado Company 2020 Pie is rated Excellent by our customers on Trustpilot Check out our great reviews from current and former employees on Glassdoor Pie raises an additional $127M in funding Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team

Business Development Manager

Pie Insurance
Remote
2 weeks ago
+43
Pie Insurance Named a Top Colorado Company 2020 Pie is rated Excellent by our customers on Trustpilot Check out our great reviews from current and former employees on Glassdoor Pie raises an additional $127M in funding Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team

Staff Engineer in Test

Pie Insurance
Greater Denver Area
2 weeks ago
+43
Pie Insurance Named a Top Colorado Company 2020 Pie is rated Excellent by our customers on Trustpilot Check out our great reviews from current and former employees on Glassdoor Pie raises an additional $127M in funding Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team

Inside Sales Representative - Commercial

Pie Insurance
Remote
2 weeks ago
+43
As an Inside Sales Rep, you’ll be responsible for the growth of our direct customer channel while working with small business owners to provide them the support they need. Our sales team is flexible and adaptable as we navigate challenges and rapidly problem-solve in service of our awe-inspiring mission! 

Director of People Operations

Pie Insurance
Greater Denver Area
2 weeks ago
Pie Insurance raises an additional $118M in funding Pie Insurance Named a Top Colorado Company 2020 Pie is rated Excellent by our customers on Trustpilot Check out our great reviews from current and former employees on Glassdoor Pie raises an additional $127M in funding Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance.

Senior Product Manager II

Pie Insurance
Greater Denver Area
2 weeks ago
Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team of builders, dreamers, and entrepreneurs. So, at the heart of every decision we make is the idea that if it doesn’t serve our clients, it doesn’t serve us.  Today, all Pie-oneers are working remotely and will continue

Technical Sourcer

Pie Insurance
Greater Denver Area
2 weeks ago
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie is transforming small business insurance - starting with workers’ compensation. We are driven by our core values that guide every decision we make, the community we build, and the service we

Senior Frontend Engineer

Pie Insurance
Greater Denver Area
2 weeks ago
Pie Insurance Named a Top Colorado Company 2020 Pie is rated Excellent by our customers on Trustpilot Check out our great reviews from current and former employees on Glassdoor Pie raises an additional $127M in funding Pie is transforming small business insurance - starting with workers’ compensation. We are driven by our core values that guide every decision we make, the community we build, and the service we deliver to our small business

Staff Frontend Engineer

Pie Insurance
Greater Denver Area
3 weeks ago
Pie Insurance Named a Top Colorado Company 2020 Pie is rated Excellent by our customers on Trustpilot Check out our great reviews from current and former employees on Glassdoor Pie raises an additional $127M in funding Pie is transforming small business insurance - starting with workers’ compensation. We are driven by our core values that guide every decision we make, the community we build, and the service we deliver to our small business

Training Specialist

Pie Insurance
Greater Denver Area
3 weeks ago
Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team of builders, dreamers, and entrepreneurs. So, at the heart of every decision we make is the idea that if it doesn’t serve our clients, it doesn’t serve us.  The Training Specialist is responsible for the design,

National Accounts Manager

Pie Insurance
Remote
3 weeks ago
As a business development manager focused on national accounts you will be responsible for building and managing our distribution partner network that has a national presence. The role is accountable for the identification and development of new partnerships while managing and strengthening existing relationships. This is an exciting opportunity to come into a commercial insurance provider that is disrupting insurance for small businesses.