The Fulfillment (Health Benefits & Payroll Implementation) team is passionate about using innovative technology and service to elevate the payroll transfer and onboarding of small business owners and their employees to the Gusto platform. Each team member is a true owner and makes a tremendous impact every day. As a core member of the payroll onboarding team, you’ll be responsible for setting up customer accounts to run payroll with Gusto while providing a delightful experience. You’ll put their minds at ease by guiding them through a complex process, providing timely information, and keeping all the moving parts running smoothly.
Here’s what you’ll do day-to-day:
- Assist, implement, and support customers at key moments in their payroll onboarding experience
- Complete new Gusto payroll account setup on behalf of the customer and serve as their go-to advocate
- Understand customer pain points and partner with cross-functional teams to simplify and automate existing processes
- Serve as a thought partner to our sales team to ensure successful transfers
Here’s what we’re looking for:
- 0-1 years of customer-facing experience
- Excellent written and oral communication skills: you thrive when working with customers on the phone and via email
- Self-motivated and comfortable working collaboratively and autonomously: you are excited about striving toward team and individual metrics
- Passionate about developing efficient processes and driving results
- Strong project management skills and attention to detail
- Experience with Salesforce
- Payroll, tax, or compliance knowledge
Gusto’s mission is to create a world where work empowers a better life. By making complicated, impersonal business tasks simple and personal, Gusto is reimagining HR, payroll, and benefits for over 40,000 companies nationwide. Gusto has offices in San Francisco and Denver and the company’s investors include Google Capital, General Catalyst, Kleiner Perkins Caufield & Byers, as well as the founders of Instagram, Stripe, Nest, PayPal, Yelp, Dropbox, and Eventbrite, among others.