Enova
Our mission is to help hardworking people get access to fast, trustworthy credit.
Denver, CO
Hybrid

Payment Support Specialist

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At OnDeck, we make small business a big deal. We’re improving the world’s economic landscape by changing the way small businesses access capital. We care intensely about each other, our company and the customers we serve, and are committed to making every day count.

The Risk Management team creates competitive advantage for OnDeck through excellence in risk/reward optimization while simultaneously exercising its function of control in a vigorous and diligent fashion. The Risk Management team develops strategies and models to extend credit in a profitable manner to small businesses and their owners based on a strong understanding of the behavioral and commercial drivers of its customers and on sophisticated analysis of data. As the control function of OnDeck, the Risk Management Team ensures that that the portfolio, policies, strategies, new product features or operational processes at OnDeck are consistent with the risk appetite set by the management team and the board.

The Payment Support teams provides OnDeck Merchants with payment options to fit their unique situations and businesses allowing them to maintain personal and professional dignity as they fulfill their financial obligation to OnDeck. As a member of the Payment Support team we care about our customer’s success and balance the company’s success while providing solutions that enable positive results.

As a Payment Support Specialist at OnDeck on the Payment Support Team, you will:

  • You will make and receive calls to customers, discuss roadblocks to successful paying relationships and address general loan information.
  • Use your strong negotiation skills to get non-paying customers back on track
  • You will use empathy with our merchants to understand their situation and provide relevant solutions with real problem solving.
  • Build a pipeline of existing customers to manage their various situations while maintaining the impact of a past due balance.

Necessary qualifications for success:

  • Strong negotiation and communication skills
  • Problem Solving skills
  • Ability to work in a Team environment
  • Self-accountable
  • Excellent time management and organization
  • High School Diploma

Nice-to-haves (not required):

  • Bachelors Degree
  • Collections Experience

About OnDeck:

As the largest online small business lender in the U.S. serving more than 700 different industries, we have been trusted by over 80,000 small businesses by providing them with a term loan or line of credit to help them build growing and thriving enterprises. Since 2007, we’ve issued over $10 billion in capital.

Join us as we enable small businesses to achieve their goals. At OnDeck, we’re reinventing small business financing. We care intensely about each other, our company and the customers we serve, and are committed to making every day count. We are small enough to be nimble and strong enough to make a big impact.

OnDeck believes that each and every team member plays an important role in our company’s success. That’s why we strive to provide you and your family with a competitive and comprehensive benefit program with a variety of options and opportunities. We offer:

  • Generous Vacation
  • Comprehensive Healthcare
  • Educational Reimbursement
  • 401k Matching
  • Parental Leave
  • Sports Teams
  • Stocked Kitchens
  • Loan Consolidation

We are going to ask you to talk about your accomplishments. Here are some of ours:

  • WorldatWork, 2017 Seal of Distinction
  • Fortune 50 Best Workplaces for Diversity, 2016
  • Fortune 50 Best Small and Medium Companies to Work For, 2016
  • Fortune 30 Best Workplaces in Finance and Insurance, 2016
  • Built in Colorado, Top 100 Digital Companies in Colorado, 2015, 2016, 2017
  • Crain’s New York Business Fast 50, 2013, 2014, 2015, 2016, 2017
  • Fortune and Great Place to Work 100 Best Workplaces for Millennials, 2015
  • Fortune/Great Place To Work Great Rated! People’s Picks: 20 Great Workplaces in Financial Services, 2015
  • Crain’s New York Best Places to Work, 2013, 2014, 2015
  • Colorado SHRM Best Companies to Work For in Colorado, 2015
  • Forbes’ America’s Most Promising Companies, 2013, 2014
  • Selling Power Magazine Best Company to Sell For, 2013, 2014, 2015, 2016, 2017
  • 500|5000, 2013, 2014

As part of our dedication to maintaining an inclusive and diverse workforce, OnDeck provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OnDeck complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

OnDeck expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OnDeck’s employees to perform their job duties may result in discipline up to and including discharge.

**No external recruiters or agents, please.**

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What are Enova Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees have the option to set aside pre-tax dollars to pay for eligible Medical, Dental and Vision expenses as well as eligible child care expenses.
Disability insurance
Our short-term plan provides a level of continued income in the event you become disabled and cannot work. Should your disability extend past 26 weeks, LTD kicks in at 60% of base monthly earnings.
Dental insurance
Employees can choose from two dental plans including one that is offered at no cost for employee-only coverage.
Vision insurance
Our Vision plan provides affordable eye care and discounts to cover routine eye exams, prescription eyeglasses or contact lenses.
Health insurance
We offer employees flexibility to choose from several comprehensive medical plans.
Life insurance
Our basic life insurance plan is a core benefit provided by the company at no cost to you. You can purchase additional life insurance for yourself, spouse or domestic partner and eligible dependents.
Pet insurance
You have the option to elect pet insurance which includes coverage for veterinary expenses related to accidents and illnesses.
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
We provide employees with a 401(k) matching plan managed by Fidelity. We match 50% of contributions up to 3% of an employee's annual gross pay.
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Sabbatical
Eligible employees get 20 days of paid sabbatical after their first 5 years of working at the company.
Paid holidays
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Each department gets a set budget every year to send their own team members to job training and conferences relevant to their job and development.
Tuition reimbursement
Team members are eligible to apply for tuition reimbursement for various career and professional development opportunities.
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Sabbatical program • Recognition programs • Commuting reimbursement • Monthly social events • Discounted gym memberships • Pet insurance

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