Payment Operations Specialist

| Remote
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About the Team:
Reserve Trust is the first fintech trust company with a Federal Reserve master account. We provide B2B payments services that financial institutions and fintech’s have previously only been able to obtain from correspondent and sponsor banks. Unconstrained by legacy banking systems, the company is actively building new services, APIs, and payment rails to support embedded and real time payments for any fintech service or software platform. Headquartered in Colorado, the company is backed by some of the world’s best financial technology investors including QED and Fintech Collective.
 
***The Reserve Trust Company is growing quickly, and our Payment Operations team is no exception! We have frequent growth openings for this position, and so this job posting will remain open on an ongoing basis. If your background aligns with our role needs, we will advise you on the next available timeframe to interview with our team.
 
Our Company Values:
Trust, Curiosity, Drive and Collaboration

Our Company Culture:
As a member of the Reserve Trust team, you are expected to contribute your talents and energies to conducting our business and improving the culture and quality of Reserve Trust. We value teamwork and collaboration within your department and cross functionally. We encourage knowledge sharing and challenging the norm. We value each other thru active appreciation and recognition.  Bring your best practices to the table to help us build a world class, leading payments platform that continuously pushes the envelope in customer service. We want you to be the best version of yourself with us!
 
How You Fit In:
To be successful in this role, you will have a background in banking and experience successfully processing domestic and international payments, including Fedwire, SWIFT, and ACH. As part of the Operations team of Reserve Trust, you’ll play a critical role in driving the day-to-day execution of our core business. Your main function will be to ensure sound execution of payments as permitted by Reserve Trust and requested by our customers.
 
This role reports to the Payment Operations Manager. You’ll work closely cross-functionally across the company, driving the execution of your responsibilities in a manner that meets or exceeds our requirements, as well as best practices. As an early-stage company, you will collaborate with a lot of intelligent, talented and driven people and have the opportunity to be part of this fast-growing company. 
 
What You’ll Do:
· Ensure execution of payments is performed effectively and efficiently, driving towards highly repeatable processes
· Field, analyze, and respond to customer inquiries in a timely manner, pulling in others as warranted
· Identify ways to improve productivity and efficiency within the department including automation
· Drive customer self-service activities
· Assist with the onboarding of new customers
· Assist in the coordination of new business and product implementations
· Facilitate Root Cause Analyses recommending proactive improvements to existing processes
· Comply with all company policies and procedures and all applicable laws and regulations
· Meet or exceed productivity standards in the completion of daily assignments and accurate production
· Complete and pass assigned training
 
Basic Qualifications:
· 5+ years of financial services experience specifically in handling inbound and outbound wires and ACH payments preferred
· Previous experience within the banking industry (traditional banks or credit unions) preferred
· College degree (BA) or comparable work experience
· SWIFT/ international payment experience
· Proven track record of meeting and exceeding production and quality expectations
· Excellent time management and work prioritization skills
· A flexible mindset and ability to thrive in a fast-paced and changing environment – as a startup, we’re growing quickly and must adapt to changing policies and procedures while maintaining high-quality work output
· Analytical and data modeling skills to create and refine reports
· Experience working with a ticketing system
 
Key Competencies:
· Communicates Effectively
· Detailed Oriented
· Drives for Results
· Equally comfortable working as an individual contributor and as part of a team
· Risk minded (thinking through second order consequences)
· Calm under time pressure and demonstrates resiliency
· Directs Oneself
· Exhibits Resourcefulness
 
What Reserve Trust Offers:
· Competitive Salaries
· Equity Options
· 401(k) with company contribution
· Excellent No-Cost and Low-Cost Medical, Dental and Vision plans for employees and dependents
· Short-Term Disability, Long-Term Disability and Life Insurance
· FSA and HSA Plans
· Flexible PTO
· Home office stipend
 
We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a base salary range of $50,000 – 65,000. Reserve Trust intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.
 
The Reserve Trust Company does not discriminate on the basis of age, race, religion, national origin, disability, gender, or any other protected status.
 
The Reserve Trust Company is not open to third party solicitation or resumes for our posted positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • AWS (Amazon Web Services)Languages
    • GolangLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • MaterialUILibraries
    • GinFrameworks
    • TerraformFrameworks
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • ElasticSearchDatabases
    • KafkaDatabases
    • RedshiftDatabases
    • FPS GoldAnalytics
    • FormstackDesign
    • AsanaManagement
    • Microsoft ProjectManagement
    • JumpcloudManagement
    • SlackManagement
    • ZoomManagement
    • ZoomManagement
    • WebflowManagement
    • WebflowCMS
    • SalesforceCRM
    • MailChimpEmail

Location

Our company is tucked away in the heart of Denver Tech Center. Within walking distance to RTD Lightrail, restaurants, and on-site gym.

An Insider's view of Reserve Trust

How do you collaborate with other teams in the company?

As part of the Compliance Testing team, part of my responsibilities include working with other departments regularly, which include communicating, completing outstanding tasks, or planning any upcoming tests. We ensure to always stay in communication with other departments so that they know who we are and what our responsibility is.

Liz

Business Risk & Control Testing Specialist

How has your career grown since starting at the company?

Reserve Trust is on a rapid-growth track, which means opportunities for vertical and horizontal advancements within the company are abundant. I feel that my contributions to Reserve Trust have been reciprocated to me through their excellent benefits and comp package, recognition, and growth through the Product Management career path.

Derek

Associate Product Manager

How do you empower your team to be more creative?

Our teams are built around high-performing individuals with a clear sense of purpose, autonomy to make decisions and the opportunity to learn new things. With end-to-end ownership of customer solutions, they are encouraged to take risks and provide alternative solutions to traditional problems.

Jason

Sr. Director of Engineering

What are Reserve Trust Perks + Benefits

Reserve Trust Benefits Overview

• Competitive Salaries
• Stock Options
• 401(k)
• Health, dental, vision and life insurance
• Flexible PTO
• Home office stipend

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Reserve Trust employees operate completely remote with the option to work in the office for local employees.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Some Meals Provided
Happy Hours
Parking
Free parking at our local office location.
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Customized development tracks
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