Payment Operations & Dispute Analyst
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The FareHarbor Payment Operations Team is looking for an adventure-loving, hard-working, detail-oriented person in our Denver office.
Responsibilities
- Maintain expert FareHarbor Dispute knowledge: Create and submit Dispute Evidence Packets, keep track of new and resolved disputes, liaison clients through the Dispute Process
- Efficiently and thoroughly solve various payment related issues
- Ensure that all clients accounts are both successfully verified and processing payments correctly
- Be the representative for the Payments Team for both clients and internal team members
- Various other operational tasks related to Payment Operations at FareHarbor (including projects related to implementing new payment methods, currencies, and fraud detection)
- Help develop, improve, and implement standard operating procedures related to Payment Operations
Requirements
- Detailed to perfection, utilizing great problem solving and critical thinking skills
- Experience and proficiency working in Google Sheets and Excel
- Genuinely committed to delivering best in class customer/technical support
- Able to work closely and effectively with others
- Self-starter who can manage daily workload independently
- An excellent verbal and written communicator
- Interested in Payments
Bonus points if you have:
- Experience with Payment Processing, Banking or Disputes
- Experience working in a startup environment
- Speak multiple languages
Benefits:
- 23 vacation days per year
- 401k + Employer Matching
- Full Medical Insurance
- Dental and Vision
- Social Hours & Events
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