SonderMind
SonderMind provides technology-driven solutions for therapists and individuals seeking therapy.
Denver, CO

Patient Collection Specialist at SonderMind

| Greater Denver Area
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SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike.
How you'll make an impact
You will be responsible for all patient collection starting with ensuring client credit card charges are successful, to outreaching clients with outstanding balances. Patient Collection Specialists give SonderMind leaders extreme comfort that money is being collected, providers are being paid, clients are being charged and refunded in a timely and ever-improving manner. As part of the Revenue Operations team, you will be improving the patient collections process and aim to deliver company collection goals, and deliver an ever-improving customer service experience for Providers & Clients.
Success looks like
Within 1-2 weeks, be able to understand the full patient collection cycle including learning processes, adapting tools, and become familiarized with the collection workflow
Within 4 weeks, be able to communicate directly with clients in regard to outstanding balances, and verify balances owed are accurate; dive into rescheduling failed patient charges, upload clients to an outside collection vendor.
Within 2 months, be able to see positive accounts receivable collection improvements through patient collection efforts and be able to identify and suggest improvements in revenue workflow efficiency with the company goal to increase collections rates greater than 95%
What you'll do
  • Schedule failed patient Credit Card charges
  • Call and email patients with high outstanding balances to recoup payment
  • Report patients to a third-party collection agency
  • Oversee the patient collection process from the generation of a balance due to the collection of payment
  • Innovate the patient collection process

What you'll bring with you
Key Competencies
  • Strategic thinking/visioning - Able to see and communicate the big picture in an inspiring way. Determines opportunities and threats through a comprehensive analysis of current and future trends.
  • Attention to detail - Does not let important details slip through the cracks or derail a project.
  • Aggressiveness - Moves quickly and takes a forceful stand without being overly abrasive.

Required Experience
  • Knowledge of insurance plans and contractual arrangements affecting payments
  • 1+ years of direct customer service in the healthcare industry or related field
  • Demonstrated accounts receivable experience in patient collections
  • Comfort and interest in working in a fast-paced, ever evolving environment

Preferred Experience
  • Demonstrated success in revenue-cycle innovation
  • Experience in a start-up environment
  • Self-motivated and driven
  • Expert Excel skills

What we value
  • Transparency: We say what we mean and mean what we say
  • Bucketworthiness: We can be relied upon to not let our bucket leak
  • Ownership: We take initiative to act before being asked
  • Courage: We move fast, take calculated risks and (sometimes) fail
  • Empathy: We treat others with respect and assume their best intentions
  • Passion: We loosely hold strong opinions, debate and then commit forcefully

Our Benefits
This role is a full-time, non-exempt position. The anticipated pay for this role begins at $18.00/h
This role can sit in the following locations: Denver, CO; RDU (Raleigh-Durham), NC; Nashville, TN; Boston, MA; Pittsburgh, PA; Chicago, IL; Austin, TX; Seattle, WA; Madison, WI
As a leader in redesigning behavioral health we are walking the walk with our employee benefits package. We focus on meeting SonderMinders wherever they are and supporting them in all facets of their life with both mental and physical aspects in mind.
Our benefits include:
  • Therapy coverage benefits to enable our employees to get the care they need
  • Medical, Dental, and Vision coverage with plans to meet your needs including HSA and FSA options.
  • Generous PTO starting at 18 days accrued for your first year.
  • Employer-paid disability & AD&D to cover life's unexpected - not only that, we cover the difference in salary for up to Eight weeks of short-term disability leave
  • Eight weeks of paid parental leave (if the parent also qualifies for STD, this benefit is in addition )
  • Competitive market salary, up-to 4% salary company match on 401K, professional development and advancement opportunities as we rapidly scale, and so much more.

Mental wellness impacts people of every community. At SonderMind, building and supporting a diverse workforce is foundational to our goal to redesign behavioral healthcare to be more approachable and accessible. SonderMind is a committed equal opportunity employer and provides a workplace that will not tolerate discrimination or harassment on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
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Where we are

While we can't share our exact office location, know that we have easy access to public transit options and plenty of restaurants and bars nearby.

Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • RubyLanguages
    • HTMLLanguages
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • SketchDesign
    • NotionManagement

What are SonderMind Perks + Benefits

SonderMind Benefits Overview

SonderMind was awarded #1 Best Place to Work by the Denver Business Journal two years in a row! We don't know for sure, but we think it has something to do with our authentically collaborative environment, supportive leave and remote policies through COVID, and opportunities to learn and grow every day!

Culture
Volunteer in local community
Team members are encouraged to promote volunteering. SonderMinders have participated in Soup Kitchens, KindKyts, blood drives, and more!
Partners with Nonprofits
We collaborate dozens of local community organizations to increase access to therapy and to support our providers.
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Employer-paid disability & AD&D to cover life's unexpected - not only that, we cover the difference in salary for up to eight weeks of short-term disability leave
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
We provide mental health benefits including $0 copay for therapy sessions on most of our healthcare plans.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
SonderMind provides employees with a 401(k) match. We match 4% of contributions up to 4% of an employee's annual gross pay.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
While we are not required to provide FMLA by law, we believe in the importance of personal medical leave and have a policy to provide up to 12 weeks leave for eligible employees.
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We have an unlimited PTO policy for exempt employees; non-exempt employees receive 18 days PTO in addition to paid holidays, jury duty, and bereavement leave. Additional days are added for tenure.
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
SonderMind employees engage in group outings at least once a month for events such as our quarterly book club, a Star Wars Premiere night, escape rooms, and much more!
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
We encourage employees to pursue educational opportunities to advance their careers from Mental Health First Aid, to Start Up Week conferences, to online courses that are expensed to the company.
Lunch and learns
SonderMind hosts a monthly SonderSeries for employees to learn more about each department, about our field, and to share their expertise.
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

While the list of benefits above does a good job of highlighting our benefits, our office is always looking to adopt benefits and programs that our employees request. Employee-Lead initiatives are the bread and butter of our office; don't see something you'd like above? Join our team and help us make it a priority!

An Insider's view of SonderMind

How would you describe the company’s work-life balance?

I'm really lucky to work with a team that genuinely cares about the mission & are dedicated to making it a success. With that comes a lot of trust from leadership. We are encouraged to work efficiently, not measured by the hours we spend at our desk. As long as we are adhering to milestones & timelines, where & when we work is not questioned.

Clarissa

Manager of UX/UI Design

What projects are you most excited about?

As part of Sondermind’s goal to be a complete solution for therapists & their patients, we handle all the therapists' billing, insurance billing, & invoicing. We’re continually expanding out this functionality, & I’m really excited to provide more robust & convenient features to make it easier for people to get therapy & for therapists to get paid.

Anthony

Senior Software Engineer

What makes someone successful on your team?

It's important to me to find someone that aligns with our core values. This person contributes their fair share, is motivated and invested in achieving our goals, and believes in our mission. I'm looking for individuals that care for their teammates and the company and is willing to go above & beyond their job description.

Jenny

Director of Revenue Operations

How do you empower your team to be more creative?

This all comes back to our core value of Courage. Risk-taking is part of the fabric of SonderMind & creativity is risk-taking on a very personal level. It's having the courage to think differently. The team is empowered via our very public celebrations of courage & highlighting how it's OK even when the results fall short the first time.

Brannan

Chief Development Officer

What’s the vibe like in the office?

Refreshing is the word that comes to mind! Everyone treats you with genuine care & everyone helps each other succeed which is such a rarity in my opinion. You can just feel it in the air that everyone is pushing for success because we all believe in what we are doing.

Jasmine

Associate Manager of Customer Operations

Jobs at SonderMind
17

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Sales Development Representative, Provider Recruitment

SonderMind
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2 days ago
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SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you'll make an impactAs our ideal candidate, you are passionate about our company mission and are able to channel that

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SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you'll make an impactAs an SDET/Test Automation QA Engineer, you will have a passion for successfully developing robust

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SonderMind
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SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you'll make an impactSonderMind is seeking a Director of Communications with a track record of success in building and

Account Manager, Provider Success

SonderMind
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+33
SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you'll make an impactSonderMind is seeking to hire an Account Manager, Provider Success to empower our providers to

Engineering Manager

SonderMind
Greater Denver Area
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SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you'll make an impactAs an Engineering Manager, you will lead one of our full stack agile teams working to expand the

Director of Technical Accounting

SonderMind
Greater Denver Area
5 days ago
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SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you'll make an impactYou will make an impact by assisting with bringing all accounting functions in-house. In this role,

Director of Business Systems & IT Operations

SonderMind
Greater Denver Area
5 days ago
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SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you'll make an impactAs The Director of Business Systems & IT Operations you will ensure that SonderMind team members

Sales Development Representative

SonderMind
Greater Denver Area
1 week ago
+33
SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you'll make an impactSonderMind is looking to hire Sales Development Representatives for our Healthcare Partnerships team

Senior UX Visual Designer

SonderMind
Greater Denver Area
1 week ago
+33
SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you'll make an impactAs a Senior UX Visual Designer, you will use your skills to create amazing customer experiences with

Director of Product

SonderMind
Greater Denver Area
1 week ago
+33
Our purposeSonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you'll make an impactThe mission of the Director of Product is to craft the strategy and lead the execution of

Market Operations Associate

SonderMind
Greater Denver Area
1 week ago
+33
SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you'll make an impactSonderMind is hiring a Market Operations Associate to support new market openings to drive the

Senior Software Engineer

SonderMind
Greater Denver Area
2 weeks ago
+33
SonderMind is hiring Senior Software Engineers with strong Ruby on Rails experience to support our network of clients & providers. As a Senior Software Engineer, you will be able to make immediate impact on design and implementation decisions with the team. You will drive and participate in design sessions as well as constantly evaluate technologies and trends to be leveraged to optimize our platform. You will join a motivated team that

Software Engineer III

SonderMind
Greater Denver Area
2 weeks ago
+33
Our PurposeSonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you'll make an impact As a Software Engineer on our Data Science team, you will help design, develop, and

Manager, Contact Center Operations

SonderMind
Greater Denver Area
2 weeks ago
+33
SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you'll make an impactSonderMind is adding a Manager of Contact Center Operations to support the needs of our growing

Market Operations Manager

SonderMind
Greater Denver Area
2 weeks ago
+33
SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you'll make an impactSonderMind is hiring a Market Operations Manager to refine and drive our market management as we

Partnership Manager

SonderMind
Greater Denver Area
2 weeks ago
+33
SonderMind is hiring a Partnership Manager to support the growth and maintenance of our healthcare system partnerships in various SonderMind markets. We are searching for a strategic, dynamic, and relationship-driven individual to build trusted relationships with healthcare systems, medical practices, and other sites of care in a designated geographic region. In this position, you'll use skills in relationship building, solving problems, and

Scrum Master

SonderMind
Greater Denver Area
2 weeks ago
+33
Our Purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you'll make an impact The Scrum Master will work closely with the Agile teams to influence, motivate, provide