Who We Are
OrthoFi is a Denver-based startup that focuses on building software and service solutions designed to stimulate growth and streamline financial processes for orthodontic practices through rigorous analytics and cutting edge technology. We pride ourselves in our culture as a people-first organization, demonstrated through recent achievements of being ranked in Built in Colorado’s list of Top 100 Digital Companies in Colorado. We were also recognized by the Denver Business Journal as one of Denver’s fastest growing companies and ranked 164th on the Inc 5000 list of fastest growing private companies in the US!

In the OrthoFi community, members are valued for who they are, supported no matter where they are, and motivated to excel personally and professionally. People who join our community are self-starters and love a challenge! We’re looking for passion-driven, dynamic individuals that are excited about a fast-paced and fun environment. As a team, we enjoy the opportunity to make an impact on our customer’s lives and within our team. 

How you impact patients and practices:
As a Patient Access Representative, you will be a part of a highly engaged and supportive team who is impacting a patient’s ability to receive the highest quality orthodontic care. You will be an Insurance Detective in a fast-paced, dynamic environment. 

Within 1-2 Months You Will

• Go through OrthoFi Training and get to know the company from a high level view.
• Attend eligibility training to get to know what you’ll be doing on a day to day basis with a goal of learning 1-5 new carriers per week along with phone procedures and carrier portals.
• Get to know our internal system as well as tools like GSuite, Slack, Jira, and PureCloud.
• Know your expectations of the Patient Access Representative role.
• Have your work Quality Controlled (QC) to ensure you are learning the system properly and update as necessary.
• Express a desire to learn and take accountability for your work.
• Start your bi-weekly 1:1s with your lead to go over expectations of the role as well as review progress.
• Have a great team of experienced coordinators to help you answer your questions!

Within 3-4 Months You Wil

• Learn 5+ new carriers per week.
• Continue to review and update any QCs.
• Understand coordination of insurance in instances with multiple plans.
• Full understanding of insurance network landscape and ability to effectively navigate that network to assist our patients and practices.
• Have a great foundation of how to multitask between phone calls and carrier portals.
• Continue to have a great team of experienced coordinators to help you answer your questions!

Within 4-6 Months You Will

• Be an eligibility expert taking on patients who are the office and need insurance verified quickly and accurately.
• Maintain a high QA score of 92% or greater as well as exceeding daily output expectations of 50 checks per day.
• Independently able to verify insurance using all available approaches.
• Complete work on the Past Due query, JIRAs (Level 1), and assistance with any practice chat as needed.
• Be another great resource for newer coordinators who are in the beginning stages of learning the role.
  

Skill Set:

• Experience with processing medical insurance claims and/or eligibility checks (orthodontic or dental claims management preferred) is a plus.
• Prior experience managing claims while working as a Front Desk Receptionist or Treatment Coordinator is a plus.
• Demonstrated ability to multi-task and solve poorly defined problems.
• Strong analytical and problem solving skills.
• Excellent communication skills - written, verbal and active listening.
• Proficient with Microsoft Office and/or Google Documents.
• Have the ability to learn and utilize business related software systems.
• Must exhibit empathy and compassion for patients.
• Ability to self manage and adapt to change quickly, as well as show a sense of urgency.
• Strong judgment and decision making abilities.
• Natural curiosity with a strong aptitude to learn quickly.
• Very strong technical aptitude.
• Desire to want to take on responsibility and learn new areas of the OrthoFi system.
• Have accountability for their own work.
• High school Diploma required, some college experience a plus.
  

Your Next Move:

Now that you know more about us and are truly excited about working for an amazing company, tell us how you can make an impact at OrthoFi. 

Compensation commensurate with experience.