Downtown Denver-based luxury vacation company seeks a seasonal Pass Hotel Operations Coordinator to support Inspirato Pass, a groundbreaking new way to experience luxury travel. The ideal candidate has a minimum of two years of hotel front office, guest relations or sales experience and has proven track record of delivering maximum member satisfaction and value. The position will work closely with the member care, hotel operations and list operations teams and is responsible for ensuring all Bonotel reservations flow smoothly from acquisition to trip completion.

Responsibilities

• Responsible for assisting and troubleshooting all Bonotel booking issues
• Act as a liaison between Member Care, hotels, and Bonotel, exhibiting efficient and timely phone, verbal and email communication to resolve service and satisfaction issues prior, during, and after a Member’s stay
• Manage hotel conflict resolution cases as an advocate on behalf of Inspirato members, and clearly record all communication in Inspirato’s CRM
• Establish expert knowledge of hotel properties and destinations; ensure website and internal training materials reflect accurate information
• Review upcoming arrivals, coordinate pre-trip planning details with internal teams and communicate information to hotels 
• Responsible for aggregating Bonotel data for new hotels and collecting the necessary information to create inventory in Inspirato’s technology platforms
• Responsible for paying any additional fees associated with a reservation, on behalf of Inspirato, to the hotel (e.g., resort fees, occupancy fees)
• Responsible for reconciling Bonotel reservations for payment. 
• Communicate timelines, and plans needed for data collection, reservation preparation, and trip troubleshooting

Skills – To perform the job successfully, an individual should demonstrate the following competencies: 

• Problem Solving – Strong analytical and problem-solving skills; using hard data and metrics to back up assumptions
• Project Management – Must be able to self-manage multiple tasks simultaneously, ensuring that all components of each task are properly presented, managed and reported
• Communication Skills – Must be able to communicate effectively and in a concise manner, both verbally and in writing
• Adaptability – Adapt to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events, appreciates opportunity to adjust and adapt with growing business
• Diplomacy – Successfully build relationships across departments; deal with people in a sensitive and effective way
• Self-Starter – Anticipate and interpret department needs and put together an action plan

Qualifications – Candidate must meet the following qualifications: 

• Bachelor’s degree required in business or hospitality field, e.g., journalism, communications, content management
• 2+ years of experience in related roles
• Knowledge of Inspirato’s business systems and processes is a plus
• Travel industry experience a plus