Partner Technical Success Manager at Matillion

| Greater Denver Area
!Sorry, this job was removed at 11:58 a.m. (MST) on Friday, January 17, 2020
Matillion is data transformation for cloud data warehouses. We are a company with all 5-star customer product reviews on AWS Marketplace and all 5-star employee reviews on Glassdoor. Matillion is dual-headquartered in Manchester, UK and Denver, Colorado and we are expanding the teams across all functions globally.
As a company we are confident without arrogance, customer obsessed and care about our people and communities. With rapid growth for 2020, we are looking for people to join Matillion who share our integrity, drive, and passion.
We are looking for a Partner Technical Success Manager in Denver to join #TeamGreen.
A Partner Technical Success Manager establishes the technical relationship between Matillion and key partners, from early in the shared customer engagement cycle through a successful joint GTM execution and post-sales support. The Partner Technical Success Manager's key areas of responsibility are as follows

Partner Relationship Development

  • Establish and maintain trusted, high-confidence technical relationship between Matillion and partner
  • Understand partner profile and requirements in supporting business strategy, sales motions, and customer opportunities
  • Assess the partner’s technical understanding of Matillion ETL, and explain Matillion solutions to fit
  • During Pre and post-sales, provide Partner Support: Troubleshoot cases of medium to high complexity that involve different features and products, Communicate solutions, either in person or via phone, web conferencing or email, Address partner escalations, ensuring that internal stakeholders are provided with regular updates through issue resolution
  • Visit partner sites and support partner’s customer engagement on-site as necessary
  • Communicating effectively back to Matillion any technical concerns, issues, or opportunities involving the specific partner or partners in general
  • Participate in technology partner roadmap discussion, working with Matillion’s Product Management team as necessary

Partner/Customer Engagement (Product demonstrations)

  • Host product demonstration sessions; either in person on partner site, or web conferencing
  • Communicate and demonstrate the Matillion ETL’s concepts, features, functionality, ecosystem with CDWs and other tech alliances, roadmap, advantages and best practices, especially in consideration of each partner’s unique goals and needs in the wider context of adopting a new data warehouse/BI platform
  • Answer technical and how-to questions, and educating partners on Matillion’s support, community, knowledge base, and other resources

Pre-sales and Discovery

  • Provide advice to partners’ specific goals and needs; either in person on partner site, or web conferencing
  • Getting the product set up
  • Advising on best practices of the product
  • Establish user onboarding & education needs

Technical Training, Development, and Certification

  • Delivering training courses, either in person or remotely. Training courses may include presentations, live demos, and conducting hands-on workshops
  • Ensure that partners are aware of existing or self-guided training and development resources
  • Ensure that partners are aware of and compliant with technical certification requirements

Technical support and problem escalation

  • Provide proactive support to partners, either on-site or else via direct email or phone calls
  • Manage partners’ escalations, ensuring that internal stakeholders are provided with regular updates through issue resolution

Post Sales Consultancy

  • Provide personalized assistance to help partners succeed; either in person, or via web conferencing
  • Build example jobs
  • Answer questions on best practices
  • Help with specific use cases or source integrations
  • Monitor project outcomes to satisfactory conclusion

Internal and external Marketing

  • Promoting and explaining the product internally to other business units while on partner site
  • Finding and documenting relevant use cases
  • Hosting and participating in joint webinars
  • Identifying areas of possible product improvement
  • Representing Matillion at partner events nationally or internationally; Staffing the booth, Answering questions from partners/the public, Giving ad hoc product demonstrations
  • Attending partner user group meetings
  • Attending partner field marketing event

Personal Capabilities Required

  • Ability to travel 
  • Strong interpersonal, presentation and communication skills
  • A flexible and versatile approach, needed to handle the wide range of aspects involved in the role (including marketing, sales enablement, technical support, digital content, product feedback etc)

Essential knowledge and skills

  • Depth of experience and track record in technology partnerships: product & service relationships, dependencies, communication, structures
  • Experienced in ETL and Data Integration involving SQL
  • Strong consultative skills: building trust and confidence working on-site with partner and customer end-users
  • Very solid technical background, with hands-on experience delivering solutions using one of the MPP databases: Redshift, Snowflake, BigQuery, Teradata, Netezza or Azure SQL Data Warehouse 
  • Knowledge of one or more of the cloud computing platforms: AWS, GCP or Azure
  • Ability to communicate effectively to, and translate between, technical and business audiences

Desirable knowledge and skills

  • Understanding of the Matillion deployment stack: Linux, Bash, Tomcat, Postgres, MongoDB, SQL
  • Working knowledge of Python or Java
  • Understanding of Network security fundamentals
  • Experience with the software development lifecycle, under different project management styles

Find out more about Matillion
Our purpose-built data transformation products for Amazon Redshift, Google BigQuery, and Snowflake are trusted by over 500+ businesses all over the world, including GE, Siemens, Converse and Citrix, making us an industry leader. Businesses are generating more data than ever before, across a variety of source systems. They need new and more efficient ways of consolidating and transforming your data sources in order to make better, more informed decisions and in turn, gain competitive advantage. Matillion helps businesses of all sizes handle the variety, volume, and velocity of their data, by transforming data across various sources into cloud data warehouses.
When we hire at Matillion, we hire people not roles. We are interested in growing our team whilst protecting our culture, with dedicated and passionate individuals who share our values. The Matillion values are the same across all roles, functions, and geographies.
1. We are Confident without Arrogance: We take pride in what we do but we stay humble.
2. We work with Integrity: We have a strong moral compass; we are transparent, and we hold ourselves accountable.
3. We are Customer Obsessed: We will always go above and beyond, to listen to, acknowledge and value our customers.
4. We Innovate and Demand Quality: We believe no product, process or individual is finished.
5. We have a Bias for Action: We get things done...in a considered way
6. We Care about our People and our Communities: We treat people how we would like to be treated
We are keen to hear from prospective employees, so please apply and a member of our People Operations team will be in touch!

Read Full Job Description

Technology we use

  • Sales & Marketing
    • WordpressCMS
    • SalesforceCRM

Location

Tabor Center, Floor 25, Denver, CO 80202
Breaking sales stereotypes: Matillion prefers collaboration over cutthroat competition
Watch

An Insider's view of Matillion

What’s the vibe like in the office?

Matillion's office is bright and sunny with a near 180 degree view of Denver. We're pretty casual and it's not uncommon to see half the team wearing Matillion hoodies and tshirts on any given day. We're proud to be on #teamgreen! We work in a collaborative, open space that buzzes with activity each day.

Sonya Hansen

Director, Demand Generation

What's the biggest problem your team is solving?

We are focused on helping customers derive more value from their data. The most data-driven companies in the world are turning to our cloud data warehouse partners to work with more of their data than ever before, but they need an intuitive way to get their data into the right format - this is where our team comes in.

Nick Tierney

Sales Director, West

What makes someone successful on your team?

A person is most successful at Matillion when they are friendly and interested in learning about their team mates. We are in a very fast-paced environment so it helps if they are a self-starter -- someone that identifies what needs to get done based on goals and gets going! It is also important that anyone that joins Matillion has a bias for action

Sonya Hansen

Director, Demand Generation

What unique initiatives do you have that encourage innovation?

We host Hack Days for engineering that drive innovation. At a marketing level, we encourage people to take on tasks and projects that aren't typically aligned with their day-to-day role. This gives them exposure to other areas of the business as well as brings their new ideas into a place that wouldn't normally benefit from their expertise

Marketing Team

# Team Green - Denver

How do you empower your team to be more creative?

We had a super all hands event in Manchester, UK where all Matillioners were invited. Apart from having fun we also managed a business issue brainstorm where we all worked cross functionally on challenges in our business and how we could solve them together. These have been shared with the CEO to look at where we can implement some of these ideas.

Vicki

VP People Ops

What are Matillion Perks + Benefits

Matillion Benefits Overview

At Matillion we care about our people and our communities. We invest in our employees by rewarding all
permanent Matillioners in both the UK and the US with a whole host of rewards and benefits. When we say
our team is our most important asset, we mean it.

Company Equity Scheme
Launched in November 2018, our Company Equity
Scheme is currently being updated post series C.

5 Days Paid Volunteering
In line with our company value ‘Caring about our people
and communities’, we encourage voluntary work for a
charity or community of your choice.

Flexible Working Policies
Apart from formal requests, we have genuine flexible
working patterns including working from home and flexi
start and end to your working days.

Time Off
We offer 15 days PTO as we are fully supportive of a
work-life balance and encourage time away to relax and
recharge. We also show recognition for various life
events.

Career Development and Conferences
At Matillion we recognised individual goals through
regular 121’s and supporting learning through
attendance at events, conferences and workshops.
Matillioners have attended various conferences
and we also hold Matillioner licenses for UDEMY
for Business.

Parking
We cover the cost of parking in or around our offices,
dependant on availability.

Sabbatical Leave Policy
Sabbatical leave of 8 weeks is available after 5 years
continuous service and the first 4 weeks are paid.

Casual Dress Policy
We care about what you do more than what you
wear...and you can wear your Matillion branded swag.

Free Snacks and Drinks
Breakfast, fruit, snacks and drinks are available in all
Matillion offices.

Hack Days and Lunch and Learns
We have regular Lunch & Learns, Show & Tell sessions
alongside a monthly Hack Day.

Internal Comms
We hold weekly ‘What’s on my mind’ with the CEO, a
monthly all hands and an annual super all hand and
various surveys and slack channels to discuss and share
thoughts, feedback and ideas.

Health Benefits
We cover 100% of the premium for employees and 85%
of the premium for spouse and children for medical,
dental and vision insurance via Just works.

Life Insurance
A group scheme provided by AIG paid out at 4x annual
basic salary alongside our Employee Assistance Programme
(EAP).

Modern Offices
All of our officers provide a modern working environment, we
have ergonomic workstations and relaxed work spaces.

401k
We offer employees the retirement savings plan 401k.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Parking
Professional Development Benefits
Job Training & Conferences
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