Client Success Specialist (Digital Marketing)
Company Overview
AdCellerant is a technology and digital advertising company focused on making quality digital marketing accessible to every business. AdCellerant achieves this goal by partnering with local marketers, media companies, agencies, and channel sales organizations, helping them leverage AdCellerant’s proprietary advertising software platform, Ui.Marketing.
Since 2013, we have grown from a few founders to a team of 125+ talented, hard-working individuals leading the industry in supporting local marketers. This team is responsible for the creation of Ui.Marketing — technology that gives users have the ability to track the entire sales funnel all within a single platform. Additionally, team members execute sophisticated digital advertising campaigns in Programmatic, Native, Video, Mobile, Search Engine Marketing, Email, and Search Engine Optimization.
As a company, our top priority is our team above everything else. We set out to build a great workplace, followed by a great company. We know that if our team is motivated, all the company’s business objectives can be achieved. Our goal of team first since our founding in 2013 has led to being recognized in a few ways we are proud of:
- Inc. Magazine “Best Workplace” 2017, 2018
- Denver Business Journal “Best Workplace" 2018
- Built In Colorado’s Best Workplaces 2018, 2019, 2020
Those who join our team join the ranks of an engaged, lively, industry-leading team.
Job Overview:
Now active in 5 countries and over 300 markets, the AdCellerant team is looking to hire a Partner Success Specialist to help our strategic partner resellers accelerate sales activity and revenue. This position would support all aspects of digital advertising sales, exclusively for one of AdCellerant’s largest partners. The Partner Success Specialist will be responsible for working with a strategic partner and an assigned account manager to increase sales activity, revenue and retention. Duties will include helping partner sellers prospect, strategize, propose, close and retain digital marketing campaigns. This individual will be a self-starter, hard worker and collaborator.
Responsibilities:
Strategy: Master the ins and outs of AdCellerant’s digital marketing capabilities while immersing yourself in the culture and daily life of partner resellers in order to strategically identify digital sales opportunities in reseller markets. Use this knowledge to build effective digital marketing proposals and campaigns. Assist with interpreting results and retaining advertising campaigns long-term.
Execution: As a Partner Success Specialist, you will train and guide a group of partner resellers to prospect, submit more requests for proposal (RFPs) or build proposals, complete key courses in the AdCellerant Learning Management System (LMS) and generate more digital advertising revenue. It will include regular communication with these partner resellers and routine calls with both resellers and end advertisers. KPIs for this position will include growing pipeline, proposals, sales calls and revenue. This position will work alongside a designated Account Manager who will help guide strategy and execution.
Tasks will include:
- Managing and completing proposals for your dedicated partner
- Assisting your AM with strategic tasks, as assigned
- Growing revenue
- Identifying key stakeholders inside the partner organization who can drive digital advertising revenue.
- Initiating and conducting calls with those key stakeholders to discuss current campaigns, results, retention & upsells, growing RFPs and pipeline for new sales, training opportunities and other needs.
- Working with your partner Account Manager to come up with long-term, full-funnel strategies for existing and new advertising clients.
- Upselling existing clients.
- Assisting with monthly progression and reporting calls, partner and advertiser-facing, as needed.
- Meeting key KPIs related to partner success.
Communication: Internal communication with your teammates, assigned Account Manager and superiors will be a key element of this position and crucial to your success. You will need to communicate daily on any high-level or strategic proposals that need attention. In this role, you will facilitate communication between sales and operations teams to ensure client campaigns are clearly reported and optimized. External communication will include speaking with partners to clarify proposal requests, questions associated with those requests or other services AdCellerant offers. This includes communication via email and phone. When appropriate, in-person meetings and webinars will be a part of this role.
Reporting: Part of this position includes monitoring daily proposal and insertion order volume for your partner. You’ll report to the Director of Sales on progress with your partner sellers, including current campaign volume, revenue, proposals and training needs.
Team Building: As a growing company, we hope that all individuals will contribute to the future growth and acceleration of our business, including ideas to help us grow at a very rapid pace over the next year.
Troubleshooting: When problems arise, it will be necessary to perform troubleshooting steps to ensure that issues are properly resolved and to loop in your superiors when necessary to escalate a concern or problem. Also, it will be part of your responsibility to document best practices so if the same issue arises in the future the team is better prepared to handle it.
Benefits:
AdCellerant offers full-time employees:
- Paid vacation
- Paid holidays
- Paid sick days
- Health/dental/vision benefits
- 401k retirement plan and company match contribution
- Wellness Program
- Paid parental leave
- Work from home flexibility
- Fun downtown Denver location with a great work atmosphere for those who wish to work in the office on occasion, set visitor meetings, and collaborate with coworkers in person.
Compensation:
Compensation for this role is a combination of salary and bonuses, targeting a total annual compensation range of $90,000-$100,000. The salary range is $55,000-$65,000 annually, depending on experience. The bonus structure will be tied to achievement of revenue & retention targets for a select group of partners and advertisers.
Location Requirements:
Remote applicants welcome! HQ located in Denver, CO
Other Requirements:
Currently legally authorized to work in the United States on a full-time basis.
Equal Opportunity:
AdCellerant is proud to be an equal opportunity workplace. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates regardless of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, marital status, citizenship, age, Veteran status, status as an individual with a disability, or other applicable legally protected characteristics.
Requirements
Qualifications
- Experience working and communicating with clients and internal customers focused on digital marketing, data, operations and/or advertising performance conversations
- Interest in Advertising and Media Planning
- Strong Attention to Detail
- Proactive, fast learner
- Highly organized and able to work with a team
- Adaptable and flexible
- Willingness to take direction
- Experience training and mentoring team members
- Successfully multi-tasking in a collaborative team structure and open work environment
- Strong MS office skills including Word, Excel, and PowerPoint is a requirement.
- Google Analytics certification
- BA/BS degree or equivalent