Partner Success Manager at RingCentral

| Greater Denver Area
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Are you looking for an opportunity where your skills and enthusiasm make a difference and where your voice will be heard? At RingCentral our award-winning environment is high-energy, team-oriented and committed to providing world-class service for its customers. We're the #1 global cloud-based, communications provider, growing at more than 30% annually and we're looking for team-members with an entrepreneurial spark!

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch and breakfast on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

We are a $860M company, disrupting the $100B business communications and collaboration market (Avaya, Cisco, Microsoft) with a killer product (Gartner MQ Leader last 5 years) and rapid growth (34%). We are now pulling away from the competition and leaving them behind as we scale our product revenues and product capabilities. We are looking for outstanding talent to help us scale our revenues to $1b and beyond in the coming years.

Job Type: Full Time Location: Chicago, IL, Remote

Job Description:

The Partner Success Manager supports RingCentral's hyper-growth and market-leading technology position. This person will play a key role as he/she will directly manage distributors and master agents.

The ideal candidate will have expertise in developing and maintaining strong relationships with external partners and internal stakeholders to drive toward measurable goals. Through superior communication skills, he/she will communicate and assist partners in implementing and understanding RingCentral process, policy, and approved operational and programmatic components. This person will also possess a solid understanding of utilizing systems and tools to create strong operational processes and efficiency for RingCentral's strategic partners. Project management and account management are at the core of this role.

Responsibilities:

  • Develop and expand C-level relationships with distribution and master agents to increase sales and market share while maintaining profitability from a sales and overall business standpoint.
  • Create and drive business plans with master distributors / master agents to identify and qualify mutually rewarding sales activities, strategies, and business opportunities.
  • Streamline, improve and expand new partner recruitment and onboarding through assigned master distributors / master agents
  • Individual coaching, mentoring and skill development of master distributor / master agent teams.
  • Develop best practices and train master distributors / master agents on partner recruitment & onboarding.
  • Create sales and marketing campaigns to drive lead generation for master agent's partners.
  • Analyze sales and marketing campaign analytics to determine programmatic success.
  • Create programs and drive activities to grow mindshare and increase awareness with new distribution, master agents and partners' sales teams.
  • Document and capitalize on mindshare success through the use of social media.
  • Create and manage launch plans for new distribution and master agents.
  • Provide day-to-day support for distributors and master agents to help them sell, implement and support RingCentral's services.
    • Answer questions via e-mail and telephone.
    • Work with internal and distributor / master agents' cross-functional teams to assist with partner implementation, support and commission escalations.
  • Provide direction to master agent contacts in acquiring collateral and materials to support partner enablement.
  • Understand partner's business and how RingCentral services can enhance their value proposition.
  • Coordinate training, marketing, and overall enablement programs with new distribution and master agents.
  • Provide recommendations on marketing and enablement activities to align with company strategy and KPI objectives.
  • Recommend collateral needed to enhance partner development based on conversations with partners.
  • Hold a regular cadence of conversations with partners to assess partner concerns and areas of opportunities.
  • Work cross functionally with other team members to deliver on company goals.
  • Drive requirements and help develop sales tools and materials for Partners.
  • Serve as internal channel advocate to ensure partner and customer satisfaction.
  • Participation in industry events such as trade shows and trainings.
  • Ability to travel

Qualifications:

  • 5-7 years working with IT Distribution and master agents required
  • Successful track record in growing distribution and master agent revenues
  • Ability to build relationships with and strongly influence executive level decision makers
  • Must be able to create and deliver strong presentations
  • Must be able to articulate company value proposition at an executive level
  • Clear and effective communication skills, both verbal and written
  • Strong initiative and creativity applied through technology
  • Ability to excel in a team-oriented, collaborative, and fast-paced environment
  • Vibrant and energetic attitude, willingness to perform and get things done
  • BA / BS or equivalent education and relevant experience
  • Basic understanding of brand guidelines and brand management
  • Proficient in creating and speaking to analytical and KPI reporting
  • Strong organizational skills

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral's open platform integrates with leading business apps and enables customers to easily customize business workflows. 

RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that is committed to workplace diversity.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • OracleDatabases
    • ConfluenceManagement
    • MedalliaCMS
    • BoxCMS
    • SalesforceCRM

Location

We are located in the Denver Tech Center.

An Insider's view of RingCentral

How do you collaborate with other teams in the company?

Our product makes collaboration at the core of our company. I like to leverage face-to-face communication and connect directly with other teams to discuss ways that we could be more effective in our hiring strategies. We are the type of company where people actually want to have direct connections because it preserves our values and our culture.

Anthony Smith

Team Lead, GSS Recruiting

How does the company support your career growth?

RingCentral is where I feel my career really took off. The career growth here is personalized, thoughtful, and supported by mentors and management. I love the work that I do and feel like my personality bleeds through into everything I touch. I have never felt so connected to an organization and I know there is only more good things ahead!

Melissa Regan

Manager, Global Onboarding & Enablement

How do you make yourself accessible to the rest of the team?

Being accessible is critical to RingCentral’s culture and success. I ensure I keep my door open and sit on the floor with the team. To me, nothing should prohibit you from being available to your team and others. I am glad to work at a company that gives me the tools and technology to connect - even when I am 300 miles away!

Ayub Mohammed

AVP, Small Business Sales

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered breakfast and lunch daily, as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

At RingCentral, we offer a competitive benefits package including medical, dental, vision, 401K, Employee Stock Purchase Plans and many more perks!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Besides RingCentral's onsite gym, we do many fitness classes that encompass working together and having fun!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Promote from within
Customized development tracks
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