Partner Service Operations Manager
We know there’s no such thing as a “perfect" candidate - Nor do we look for the right "fit" with us, we look for the Add! We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment where there are a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.
Pax8 is proud to be a Colorado-Grown business that is expanding all over the globe! We have offices in Greenwood Village, Colorado Springs and Florence, CO. While we are in the process of building offices in Georgia and Texas as well, Pax8 is fully embracing the Hybrid work life synergy! We encourage all applicants authorized to work in the US to apply regardless of location as nearly all of our roles can be remote!
The Partner Service Operations Manager oversees and manages projects and initiatives for Internal IT and Technical Support, Academy or Professional Services (ProServe). They work collaboratively with project stakeholders to ensure that projects are completed on-time and deliver expected results. This role will either support Technical Support and Internal IT teams, Academy, or the ProServe team.
Essential Responsibilities and Percentage of Time Spent (includes, but is not limited to):
- Own and project manage all internal Technical Support and Internal IT, Academy or ProServe projects as assigned (45%)
- Meet with stakeholders/Partners to ensure that requirements, deliverables, and desired outcomes are clearly defined
- Keep stakeholders/Partners informed of the status of internal projects
- Ensure all projects are completed as specified and meet stakeholder’s/Partner’s expectations
- Create and/or manage a project management framework for the Technical Support and Internal IT organization – Technical Support and Internal IT support employee only (25%)
- Conduct Agile/Scrum Style Stand up meetings with Technical Support and Internal IT teams to ensure that every project is properly progressing
- Regularly lead retrospectives with Technical Support and Internal IT teams to identify new areas of opportunity
- Serve as escalation point for project stakeholders/Partners and coordinate efforts across teams and between individuals within the organization (10%)
- Provide weekly/monthly project forecasting and reporting to leadership for purposes of capacity planning, revenue forecasting, project planning, and process optimization (10%)
- Collaborate with Cloud Solution Engineers, Partner Solutions Engineers, and other stakeholders to confirm accurate project scoping, project rates, and billable hours – ProServe support employee only (10%)
Ideal Skills, Experience, and Competencies:
- At least two (2) to four (4) years of related experience
- Ability to be self-motivated, strategic, and creative with a drive for executional excellence
- Highly organized, detail-oriented, with strong project management skills and the ability to prioritize and multitask
- Creative thinking and problem-solving skills —always looking beyond the available options when up against roadblocks
- Strong communication skills and the ability to collaborate with internal and external teams
- Ability to develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
- Ability to step up to address difficult issues, saying what needs to be said
- Ability to build strong customer relationships and deliver customer-centric solutions
- Ability to handle conflict situations effectively, with a minimum of noise
- Ability to plan and prioritize work to meet commitments aligned with organizational goals
- Ability to work in a cross-functional organization and demonstrate team leadership skills
- Experience learning and navigating within a high-growth and fast-paced environment
- Proficiency with Microsoft Office and SalesForce
- Knowledge of Wrike preferred
Required Education & Certifications:
- A./B.S. in related field or equivalent work experience
Compensation:
- Qualified candidates can expect a salary beginning at $65,000 or more depending on experience
*Note: Compensation is benchmarked on local Denver Metro area market rates. Qualified candidates in other locations can expect a salary package that may be adjusted based off applicable cost of wages in their respective location.
At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. Pax8 people enjoy the following benefits:
- Non-Commissioned Bonus Plans or Variable Commission
- 401(k) plan with employer match
- Medical, Dental & Vision Insurance
- Employee Assistance Program
- Employer Paid Short & Long Term Disability, Life and AD&D Insurance
- Flexible, Open Vacation
- Paid Sick Time Off
- Extended Leave for Life events
- RTD Eco Pass (For local Colorado Employees)
- Career Development Programs
- Stock Option Eligibility
- Employee-led Resource Groups
Pax8 is the leading value-added cloud-based SaaS distributor, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world’s favorite place to buy cloud products. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.
Pax8 not only wins numerous awards in our field but we have time and again been voted among the best places to work in Denver. We are committed to our goal of being the #1 employer of choice!
We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.
Pax8 is an EEOC Employer.