Partner Relationship Manager, Professional Services PMO at RingCentral
Want to change the way work…works? This is your moment.
RingCentral Glip integrates messaging with video to make conversation, collaboration and connection more meaningful than ever, no matter where or how people want to work.
RingCentral Global Service and Support is all about the customer—devoted to making sure every customer’s need is met, and that they’re able to use our products effectively and easily. As a member of the Global Service and Support team you’ll lead the post-sale experience for our customers. As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what “winning together” truly means.
We’re as proud of our working environment as we are of our market success. You’ll find all the training, opportunity and resources you could ever want here - with all the work/life benefits you expect, and none of the micromanagement. RingCentral regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!
RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career. We’re not just changing the nature of communication and teamwork. We’re winning, together.
RingCentral Professional Services is looking for a Partner Relationship Manager to support the Strategic Partner Initiative. With each strategic partner there will be the requirement of programmatic onboarding. Once onboarded, the Partner Relationship Manager will assume responsibility for maintaining the partnership to leverage resources as needed and scale the long-term sustainability of the program.
Additional responsibilities for this role will involve systematic identification, analysis, management, monitoring and improvement of stakeholder relationships in order to target and improve mutually beneficial outcomes. For this role, you will work with a team of Program Managers and additional resources within the ProServ PMO, so good communication and collaboration skills are essential.
Schedule regular meetings, record decisions and track deliverables (e.g. assigned tasks and next steps)
Create and enforce plans that will help meet the needs of partners including but not limited to training and enablement, setting up commercials to satisfy partnership agreements, process improvements, and reporting.
Ensure partner priorities for new or changed products and services, in alignment with desired business outcomes, are effectively established and articulated.
Ensure conflicting stakeholder requirements are mediated appropriately.
Manage business processes relevant to the partner to support the engagement.
Coordinate quality controls to ensure deliverables meet requirements
Conduct quarterly business reviews to assess overall effectiveness of the program and identify growth opportunities.
Work experience with relationship building, customer service, and project management
Strong communication and interpersonal skills and the ability to build and maintain relationships
Strategic thinker and ability to analyze and solve problems
Excellent verbal and written communication skills
Ability to lead and work within a team
Solid organization and time-management skills
Knowledge of project management software (e.g. Smart Sheets or Mavenlink)
BSc in Business Administration or related field
PMP / PRINCE2 certification is a plus
What we offer:
RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)
Comprehensive medical, dental, vision, disability, life and pet insurance
401K match and ESPP
Wellness programs including virtual yoga, bootcamp, meditation classes and more
Paid parental leave
Milk Stork parental account
New parent gift box
Say hello to the future of work. And the end of the resume black hole.
We didn’t create Glip specifically for hiring, but we might as well have. No more wondering if your resume was jettisoned into the vast emptiness of space. Sign up for Glip (it’s free, no downloads,) and discover how smooth, informative and great the hiring process can be. So start meeting on www.Glip.com — and we look forward to connecting soon.
RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It’s a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.
RingCentral is headquartered in Belmont, California and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you are hired in Colorado, the compensation range for this position is between $78,000 and $116,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.