Pie Insurance
Denver, CO
Remote

Partner Experience Specialist

| Remote
Apply Now
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Built In Colorado honors Pie in its 2021 Best Places to Work Awards
Pie Insurance Raises $118 Million in Series C Funding
Pie Insurance Named a Leading Place to Work in Colorado
Check out our great reviews from current and former employees on Glassdoor
Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance-starting with workers' compensation.
Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values that guide every decision we make.
The Partner Experience Specialist is part of a collaborative group of Pie-oneers who work with urgency and detail to cultivate great agency partner and customer experiences. This role is acting as the liaison between our internal teams and partners to ultimately drive further engagement and production. In this role you're responsible for quick response time in providing valued support to our agency partners' book of business. The successful team member will bring their detail oriented, process driven experience in the insurance industry. Knowledge of industry tools and the ability to manage their time effectively are highly desired.
How You'll Do It
Customer Service
    • Act as a liaison between our Partner and internal departments for escalation needs outside of authority.
    • Answer questions and resolve day-to-day issues in an accurate, timely and thorough manner via phone or email (cases).
    • Conduct high-level conversations with Partners to educate them on Pie policy and procedures including submissions, appetite, quoting, binding, midterm servicing, claims, as well as our renewal and audit processes.

Sales
    • Follow up with Partners (daily and weekly) on quotes both new and renewal in an effort to convert additional opportunities to sale or collect valuable marketplace feedback on lost opportunities.
    • Follow up with Partners and insured on pending deposit payments on new business.
    • Leveraging selling expertise by conducting daily outbound call efforts to help retain business and gain new business to meet company and department goals.

Administrative Support
    • Assistance with amending submissions based on authority.
    • Facilitate in the analysis of potential partners for training opportunities.
    • Assist in the constant improvement and streamlining of business development, partner management, and internal processes.
    • Update and maintain accurate records in Salesforce and other systems as required.

Misc Projects
    • Other partner support and sales related projects as assigned.

The Right Stuff
    • A High School Diploma or GED is required. Bachelor Degree or college coursework preferred.
    • 4+ years of professional working experience required.
    • 2+ years of experience in Customer Service, Customer Support, Customer Management, Sales, and/or other related fields is required.
    • 2+ years of Insurance experience highly preferred. Workers' Compensation or other Commercial Insurance Preferred.
    • 2+ years of experience in Salesforce or another similar CRM is preferred.
    • Skilled at planning and prioritizing work activities; able to easily adapt as goals, priorities, and role responsibilities may change.
    • Motivated self-starter, proactive and action-oriented.
    • Excellent problem-solving skills, able to analyze a situation or obstacle and find creative and data-driven resolutions.
    • Strong interpersonal skills: Ability to develop cross-business connections, and build collaborative relationships.
    • An aptitude for thriving in a fast-paced, high-intensity environment, ability to be highly flexible and adaptable.
    • Communication Skills: You have demonstrated interpersonal and influencing skills. You have the ability to collaborate with other departments in order to facilitate a better customer experience.
    • Detail Orientation: sharp attention to detail and organizational skills. You can also identify gaps in organization and will review your work, addressing the gaps and fixing errors with minimal direction.

Compensation & Benefits
    • Competitive cash compensation
    • A piece of the pie (in the form of equity)
    • Comprehensive health plans
    • Generous PTO, including paid sick leave
    • Future focused 401k match
    • Generous parental and caregiver leave
    • Our core values are more than just a poster on the wall; they're tangibly reflected in our work

Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we've identified a talented individual who we'd like to be a Pie-oneer , we work hard to present an equitable and fair offer. We look at the candidate's knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges.
We value our team members and want to support them, so we're proud to offer a comprehensive compensation package which includes the following:
Compensation range for position: $28.00 - $32.00/hour base
This is an incentive pay based position and as such, there is no guaranteed commission amount. The on-target earnings (OTE) for this role are approximately $80,000 and are based on successfully meeting performance expectations.
Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.
Pie Insurance participates in the E-Verify program. Please click here , here and here for more information.
This role has the option to be hybrid or remote. Hybrid work locations provide team members with the flexibility of working partially from our Denver or DC office and from home. Remote team members must live and work in the United States*, and have access to reliable, high-speed internet.
*territories excluded
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#LI-MW1
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Where we are

1755 Blake St , Denver, CO 80202

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • MongoDBDatabases
    • MixpanelAnalytics
    • BalsamiqDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen
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What are Pie Insurance Perks + Benefits

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Pie Insurance has a group of Culture Ambassadors from across the organization. This group creates content and hosts activities that reflect our values and foster collaboration, and fun!
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Pie also provides 16 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Pie provides employees with a flexible work schedule that includes Core hours.
Remote Work Program
Pie-oneers can work where they are most productive, whether that's in the office or from home.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Generous PTO policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer team members a parking subsidy.
Relocation Assistance
Home Office Stipend for Remote Employees
All Pie-oneers receive both a one time lump sum stipend when they join Pie as well as a monthly stipend to help them cover any work from home expenses like internet and phone bills.
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available

An Insider's view of Pie Insurance

How does your team reward individual success?

Our Customer Care team rewards success by giving "snaps" in team and company slack channels. We like to verbally recognize people in our team meetings by giving them a shout out and telling them they are valuable to the team and are appreciated! It is important to also be conscious of how people like to be recognized and not put people "on blast".

Seika

Payroll Partner Operations Lead

How do you collaborate with other teams in the company?

As a Sales Manager, I work closely with Underwriting & Customer Care on improving our processes to be more efficient from quote to issuance. With Marketing, I help with campaign initiatives to roll out to new and old prospects. I also connect with our UX & Product Teams to provide feedback on ways to enhance our online quote flow for our customers.

Marty

Inside Sales Manager

Jobs at Pie Insurance
32

All Jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
HR + Recruiting
Operations
Product
Sales
Tap to close

Underwriting Associate

Pie Insurance
Remote
18 hours ago
+43
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Customer Success Lead

Pie Insurance
Remote
18 hours ago
+43
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small

Customer Success Associate

Pie Insurance
Remote
1 day ago
+43
Built In Colorado honors Pie in its 2022 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Payroll Underwriting Associate

Pie Insurance
Remote
2 days ago
+43
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Analytics Engineering Manager

Pie Insurance
Remote
1 week ago
+43
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor The Analytics Engineering Manager will be highly focused on leading a dynamic team of people to help develop and build the next generation of Analytics/Business Intelligence tools and technology

Payroll Customer Success Advocate

Pie Insurance
Remote
1 week ago
+43
Pie Insurance Named a Top Colorado Company 2020 Pie is rated Excellent by our customers on Trustpilot Check out our great reviews from current and former employees on Glassdoor Pie raises an additional $127M in funding Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team

Director, Claims

Pie Insurance
Remote
1 week ago
+43
Built In Colorado honors Pie in its 2022 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

People Partner

Pie Insurance
Remote
1 week ago
+43
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Senior Data Engineer

Pie Insurance
Remote
1 week ago
+43
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Inside Sales Representative - Commercial

Pie Insurance
Remote
1 week ago
+43
As an Inside Sales Rep, you’ll be responsible for the growth of our direct customer channel while working with small business owners to provide them the support they need. Our sales team is flexible and adaptable as we navigate challenges and rapidly problem-solve in service of our awe-inspiring mission! 

National Accounts Manager

Pie Insurance
Remote
1 week ago
+43
As a business development manager focused on national accounts you will be responsible for building and managing our distribution partner network that has a national presence. The role is accountable for the identification and development of new partnerships while managing and strengthening existing relationships. This is an exciting opportunity to come into a commercial insurance provider that is disrupting insurance for small businesses.

Senior Product Manager II

Pie Insurance
Greater Denver Area
1 week ago
+43
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Business Development Sales Manager

Pie Insurance
Remote
1 week ago
+43
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Business Development Manager

Pie Insurance
Remote
1 week ago
+43
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Group Product Manager

Pie Insurance
Greater Denver Area
1 week ago
+43
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Partner Experience Specialist

Pie Insurance
Remote
1 week ago
+43
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Claims TPA Manager - Commercial Auto

Pie Insurance
Remote
1 week ago
+43
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Director, Engineering

Pie Insurance
Remote
1 week ago
+43
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Senior Backend Engineer

Pie Insurance
Remote
1 week ago
+43
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Engineer in Test

Pie Insurance
Remote
1 week ago
+43
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Senior Engineer in Test

Pie Insurance
Remote
1 week ago
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Underwriter, Workers' Compensation

Pie Insurance
Remote
1 week ago
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Premium Audit Team Lead

Pie Insurance
Remote
1 week ago
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Senior Technical Recruiter

Pie Insurance
Remote
1 week ago
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Senior Manager, Compensation

Pie Insurance
Remote
1 week ago
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Senior Business Recruiter

Pie Insurance
Remote
1 week ago
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie is transforming small business insurance - starting with workers' compensation. We are driven by our core values that guide every decision we make, the community we build, and the service we

People Operations Manager

Pie Insurance
Remote
1 week ago
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie Insurance is an insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small

Manager, Technical Recruiting

Pie Insurance
Remote
1 week ago
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Staff Frontend Engineer

Pie Insurance
Remote
1 week ago
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Staff Engineer in Test

Pie Insurance
Remote
1 week ago
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Senior Full Stack Engineer

Pie Insurance
Remote
1 week ago
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience

Senior Frontend Engineer

Pie Insurance
Remote
1 week ago
Built In Colorado honors Pie in its 2021 Best Places to Work Awards Pie Insurance Raises $118 Million in Series C Funding Pie Insurance Named a Leading Place to Work in Colorado Check out our great reviews from current and former employees on Glassdoor Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience