Participant Services Representative - Denver at Businessolver (Greater Denver Area, CO)

| Greater Denver Area
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Businessolver delivers market-changing benefits administration technology supported by an intrinsic and unwavering responsiveness to client needs. Our clients trust Businessolver to take care of them and their employees with a configurable and secure SaaS platform and a culture of service, all aimed at total and measurable success and our clients’ complete delight.

We work with some of the most recognizable brands in the U.S. We look to our rock-star employees to help these clients maximize the investment in their benefits program, minimize their exposure to risk, engage their employees with our easy-to-use solution and full suite of communication tools, and empower their employees to use their benefits wisely.

At Businessolver you will have opportunities to Embrace Creative Chaos, Live a Growth Attitude, Take Care of our Customers and Drive a Transparent Culture! 

We focus on quality, empathy & productivity. Are you curious and want to make a difference?

The successful individual thrives in an innovative, fast-paced environment, can roll up their sleeves, work hard, have fun, and get the job done.

The Gig:

  • Answer inbound calls professionally, with high energy and a positive attitude and a little charm
  • Respond accurately and thoroughly to caller inquiries and document call detail accordingly
  • Must be a resourceful and creative problem solver. Things go wrong. But you should be looking forward to anticipate areas of concern or risk. When unanticipated issues come up at exactly the wrong time (as they tend to do), you should be world-class at quickly and constructively working with members of the team to find solutions.
  • The ability to jump in and help out. This is a “roll up your sleeves” position, and you’ll need to understand our business, our clients business and processes so you can help others effectively do their jobs.
  • Ensure compliance in all areas of processing, completing all transactions timely and accurately
  • Perform a variety of daily operational tasks and work with carriers to correct export and import error reports
  • Take accountability for entire process from receipt of work to resolution and closure
  • Work under general supervision following established procedures

    Inbound Calls: Accountable for taking inbound calls from members

    • Answer inbound calls from members and educate them on their choices when electing employee benefits
      • Respond accurately and thoroughly to call inquiries
    • Ensure compliance to protect client’s personal health information
    • Thoroughly document inquiry outcomes for accurate tracking and analysis

    Case Management and Research: Accountable for resolving open inquires (cases) from clients and communicating outcome.

What you need to make the cut:

  • 1+ years of service center or customer service experience
  • Life and health licensing preferred or obtained within 6 months of employment
  • Excellent communication skills, both written and verbal, bilingual (Spanish) preferred
  • Bachelors Degree preferred
  • Experience with and strong understanding of various call center technologies and platforms
  • Can self-start and maintain a positive, upbeat attitude
  • Strong interpersonal and organizational skills
  • Life, Health & Personal Lines Licensing: All agents required achieve and maintain requirements

Due to the seasonal and sometimes unpredictable nature of employee benefits insurance activities, job responsibilities and priorities are fluid and fluctuate based on business needs. For example, there may be times when business needs dictate that this classification is required to handle customer calls up to eight hours a day.

The Businessolver Way…

Our team has spent more than twenty years crafting a culture that challenges each other to be our best – and have fun doing it. If you desire to use your skills and experience in an environment where you can make a difference, we want to hear from you! Businessolver employees experience a vibrant work culture with extensive workplace perks including:

  • Competitive pay, great benefits and vacation time. We are an equal opportunity employer with benefits including medical, dental, life insurance, disability, 401(k) with company match
  • Casual Dress. No need to suit up, but we also have on-site dry cleaning services for those that prefer to dress-up!
  • Weekly catered meals. Breakfast Mondays, lunch Wednesdays and afternoon appetizer’s Fridays.
  • Thirstsolver. Our provider of complimentary ice cold drinks…but make sure to replace one if you take one, or else!
  • Fully stocked kitchen. This includes the ever famous Chicago Mix popcorn…get it while it lasts!
  • Fitnessolver. Our on-site fitness facility including showers and instructor-led classes.
  • Office parties. You name it, we celebrate it!
  • Free parking. Awesome perk for those of us with parking garage phobias. 
  • Massages. With a “work hard/play hard” atmosphere we all need a little stress relief at times. Feel better? Good. Okay, back to work.

Interested? Great, we look forward to reading your application - make sure it includes:

  • A cover letter that highlights why you think you’d be great for the gig, focusing on how your past work experience has prepared you for this kind of position – or why you think you can rock the job even though you don’t have past work experience that’s perfectly aligned.
  • Your resume.

You will receive an auto-reply confirming that we've received your application, and you will hear from us again after we've reviewed your application and decided whether or not to move you forward in our recruiting process. 

If you do decide to apply, please know that every complete application will be carefully reviewed. Seriously! We know it is a time commitment to prepare an application. We will respect that effort by thoughtfully reviewing every single complete application and we are truly grateful for your interest.

Thanks for your interest in Businessolver!

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Location

7600 E Orchard Rd Suite 100S, Greenwood Village, CO 80111

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